Communication specialist Work, Jobs in Carlisle, Cma (with Salaries)

Customer Outcomes Specialist
InvestAcc Pension Administration Limited —Carlisle
- £27,000 - £28,000 a year
- Full-time
- Customer service
- Accounting
- IT
- Free parking
- Life insurance
Quick apply
22h
IT Technician
Caterite Food and Wineservice Ltd —Cockermouth
- Full-time
- Customer service
- Travel
- IT
- Free parking
- Employee discount
Quick apply
1d
Specialist Advisory Teacher for Vision Impaired Children - CMB2549e
Cumberland Council —Carlisle
- Full-time
- Communication skills
7d
Customer Service Advisor
Caterite Food and Wineservice Ltd —Cockermouth
- £13.55 an hour
- Part-time
- Customer service
- English
- Data entry
- Free parking
- Employee discount
Quick apply
8d
Autism Teaching Assistant
Sense Education —Carlisle
- £14.60 - £16.90 an hour
- Part-time
- Working with children
- In-person
- Communication skills
- Annual leave
Quick apply
1d
Trainee QS
Story Contracting —Carlisle
- Part-time
- Hybrid work
- Communication skills
1d
Hire Controller
GAP Group —Carlisle
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Quick apply
Support Worker
Acuity Care —Carlisle
- £12.98 - £13.52 an hour
- Employee assistance programme
- Referral programme
Quick apply
11d
In-house lawyer
Rapid Legal Solutions —Carlisle
- £22,000 a year
- Part-time
- Bachelor's degree
- IT
- Communication skills
Quick apply
Domestic Abuse Specialist
The Riverside Group —Carlisle
- £39,345 - £43,487 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
19h
Primary Teaching Assistant
Sense Education —Carlisle
- £14.60 - £16.90 an hour
- Temporary
- English
- In-person
- Care plans
- Annual leave
Quick apply
16h
Stroke Specialist Nurse
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £39,959 - £48,117 a year
- Full-time
- Relocation assistance
7d
Accounts Seniors / Assistants (Practice Experience)
Dodd & Co Services Limited —Carlisle
- Organisational skills
- Communication skills
Advanced Speech and Language Therapist
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust —Carlisle
- £49,387 - £56,515 a year
- Full-time
- Organisational skills
- Communication skills
3d
Deputy Manager
SGS Care Ltd —Wigton
- £32,349.49 - £35,700.00 a year
- Full-time
- Supervising experience
- Mentoring
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Pre-Registration Trainee Pharmacy Technician
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £25,272 a year
- Full-time
- Communication skills
- Relocation assistance
4d
Vehicle Damage Assessor (VDA)
The Vella Group —Penrith
- Up to £55,000 a year
- Full-time
- In-person
- Communication skills
- Time management
- Free parking
- Employee discount
Quick apply
Support Worker
Leonard Cheshire —Penrith
- £12.82 an hour
- Weekends only
- Care experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Conveyancer
Eventus Recruitment Group —Carlisle
- £30,000 - £50,000 a year
- Call to connect
- Organisational skills
- Financial services
- Communication skills
Administrative Assistant (PHRP Carlisle)
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £25,760 - £27,476 a year
- Part-time
- Rehabilitation centre
- Relocation assistance
11h

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Customer Outcomes Specialist

InvestAcc Pension Administration Limited
Carlisle

Quick apply

Job details

Permanent | Full-time
£27,000 - £28,000 a year
22 hours ago

Benefits

Free parking
Casual dress
Additional leave
Company pension
Company events
Life insurance
Sick pay
On-site parking

Qualifications

Customer service
ACA
Complaint handling
Accounting
IT
Financial services
Root cause analysis
Communication skills
Tax experience
Technical accounting

Full job description

About us
InvestAcc is a multi-site pension administration business, providing administration for high-net-worth SIPP and SSAS products. The Customer Experience Team is a dedicated function, responsible for the effective administration of complaints, root cause analysis, vulnerable customer oversight and support of general customer feedback. We are seeking a Customer Outcomes Specialist to join our team in Carlisle or Manchester (Travel to alternative operational locations as required by job role).

InvestAcc Pension Administration Limited is part of the InvestAcc Group, trading since 1992, the company has built an enviable reputation as a niche Pension Provider in the Self Invested Pensions market, managing pension assets in excess of £9 billion for over 18,000 scheme members.

Role purpose:

The Customer Outcomes Specialist is responsible for handing complaints and supporting customer outcome activities, ensuring fair and timely resolution in line with regulatory requirements, including the support of vulnerable customers.

This is a development role, building core capability in complaints handling, customer insight, and regulatory understanding.

Key accountabilities:

Manage complaints from receipt through to resolution
Deliver fair, clear and timely customer communications in line with regulatory requirements
Investigate and draft complaint responses in line with quality standards.
Escalate complex cases where appropriate
Accurately record complaint details and apply root cause categorisations
Support data quality and MI reporting
Identify potential process improvements, trends or re-occurring issues
Assist tracking of remedial actions
Assist the operation in the identification and support of vulnerable customers
Ensure customer outcomes reflect individual needs and circumstances
Support wider Customer Experience Team activities including the delivery of business training and administration of customer satisfaction surveys
Act as contact for operational and Product Teams on complaint-related queries
Participate in training and continuous development

Key Skills & Experience:

Essential:

Experience in customer service or complaints handling role
Strong communication skills (written and verbal)
Attention to detail
Ability to manage workloads effectively and escalate support requirements

Desirable:

Experience in financial services
Awareness of FCA complaint handling requirements

Key competencies:

Customer-focused approach
Willingness to learn and develop
Team collaboration
Resilience and adaptability

Job Types: Full-time, Permanent

Pay: £27,000.00-£28,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Free parking
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

communication specialist jobs in carlisle, cma

Customer Outcomes Specialist

IT Technician

Specialist Advisory Teacher for Vision Impaired Children - CMB2549e

Customer Service Advisor

Autism Teaching Assistant

Trainee QS

Hire Controller

Support Worker

In-house lawyer

Domestic Abuse Specialist

Primary Teaching Assistant

Stroke Specialist Nurse

Accounts Seniors / Assistants (Practice Experience)

Advanced Speech and Language Therapist

Deputy Manager

Pre-Registration Trainee Pharmacy Technician

Vehicle Damage Assessor (VDA)

Support Worker

Conveyancer

Administrative Assistant (PHRP Carlisle)

I want to receive the latest job alerts for communication specialist in carlisle, cma

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