customer experience advisor Work, Jobs in carlisle, cma (with Salaries)

Customer Experience Advisor
Wm Armstrong Group —Longtown
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
Quick apply
1d
Technical Support Advisor
Grain —Carlisle
- £25,051 a year
- Full-time
- Customer service
- Windows
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Advisor
TrustFord —Carlisle
- From £13.52 an hour
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
HR Advisor
Castles and Coasts Housing Association —Carlisle
- £36,421 - £39,061 a year
- Full-time
Mercedes-Benz Parts Advisor
Sytner Mercedes-Benz of Carlisle —Carlisle
- Weekend availability
- Communication skills
- Employee discount
Parts Customer Advisor
Arnold Clark —Carlisle
- £0.01 a year
- Customer service
- Employee discount
Quick apply
Patient Care Advisor
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £25,760 - £27,476 a year
- Full-time
- Relocation assistance
1d
Customer Service Advisor
Caterite Food and Wineservice Ltd —Cockermouth
- £13.55 an hour
- Part-time
- Customer service
- English
- Data entry
- Free parking
- Employee discount
Quick apply
3d
Retail Assistant (Opticians)
Boots —Carlisle
- Part-time
- English
- Employee assistance programme
- Employee discount
Product Sales Advisor
G & S Penrith Ltd —Penrith
- £37,000 - £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Bachelor's degree
- Free parking
Quick apply
P&C (HR) STORE BUSINESS PARTNER
Primark —Carlisle
- Human resources
- Organisational skills
- Communication skills
11d
Muse
Kate Spade —Gretna
- Part-time
- English
- Employee discount
Machinery Parts Advisor
Carrs Billington Agriculture —Carlisle
- Full-time
- Customer service
- English
- IT
- Annual leave
- Employee assistance programme
Quick apply
Occupational Health Advisor
pladis —Carlisle
- Part-time
- Remote
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
11d
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Carlisle
- Weekend availability
- Oracle
- Salesforce
- English
Dispenser
Boots —Aspatria
- £13.92 - £16.64 an hour
- Part-time
- IT
- Employee assistance programme
- Employee discount
Trainee Insurance Broker
Marsh —Penrith
- Full-time
- Customer service
- Bachelor's degree
- Mentoring
Vehicle Technician - Carlisle Audi
Audi —Carlisle
- £35,000 - £52,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Sales Advisor Part Time - 6 Month Temporary Contract - Penrith
WCF —Penrith
- £13.45 an hour
- Temporary
- Employee assistance programme
- Employee discount
Apprentice Insurance Broker
Marsh —Penrith
- Full-time
- Customer service
- Bachelor's degree
- Mentoring

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customer experience advisor jobs near carlisle, cma

Customer Experience Advisor

Wm Armstrong Group
Longtown

Quick apply

Job details

Permanent | Full-time
1 day ago

Benefits

Company pension
Life insurance

Qualifications

Customer service
Triage
Microsoft Office
Analysis skills
NVQ
Communication skills

Full job description

Job Overview

At WM Armstrong, we pride ourselves on our safe working environment, our excellent culture of teamwork and our strong family values.

We are currently looking to recruit a number of Customer Care Advisors, including opportunities at trainee level, to join our Customer Experience team in Longtown.

We are seeking well-organised individuals to act as the primary interface between WM Armstrong and its customers—ensuring every query is handled promptly, accurately, and with empathy. Whether you bring previous experience or are looking to develop your career through a trainee pathway, you will receive the support and training needed to succeed.

In this role, you will follow up on outbound communications, take ownership of customer issues, and work cross-functionally to resolve problems efficiently, while maintaining clear records and meeting service level agreements (SLAs).

Working Hours

40 hours per week, Monday to Friday, working agreed hours between 08:00 – 17:00.

Benefits Include:

Competitive salary: Tailored to your experience and training needs, discussed at appointment stage
Life insurance
Medicash scheme
Sickness scheme
Company pension

Key Responsibilities

Outbound follow-up to customer emails
First line of enquiry for all customers
Discrepancy management
Mailbox management within SLA
Liaise across all departments
Query ownership and resolution
Resolve customer queries at first point of contact where possible
Produce customer reports as required, on time
Maintain clear and concise records of all customer contact

Requirements

Experience

Previous customer service or customer-facing experience preferred
Experience in the transport or haulage industry advantageous but not essential
Trainee applicants welcomed – full training will be provided

Skills

Excellent written and verbal communication skills with a confident and professional telephone manner
Strong problem-solving ability, with the confidence to triage, escalate and resolve issues effectively
Well organised, with the ability to manage inboxes and reporting tasks efficiently
Competent in Microsoft Office and comfortable using CRM or ticketing systems
Customer-focused, resilient, and able to adapt in a fast-paced environment
Ability to communicate effectively at all levels, both internally and externally
Strong attention to detail
Good numerical and analytical skills

Education and Qualifications

GCSEs (or equivalent), including English and Maths, essential
NVQ (or equivalent) in Customer Service or a related discipline preferred

How to apply

If you are interested in this exciting opportunity, please click the Apply button now.

Please visit our company website to access a full job description.

As part of our commitment to safety and wellbeing, applicants will be asked to complete a routine drug and alcohol test during the interview and assessment process.

If you have not received a response within four weeks of submitting your application, please consider your application unsuccessful on this occasion. We may close this vacancy early if sufficient applications are received, so early application is encouraged.

Work Location: In person

Quick apply

Refine Your Search

customer experience advisor jobs in carlisle, cma

Customer Experience Advisor

Technical Support Advisor

Customer Service Advisor

HR Advisor

Mercedes-Benz Parts Advisor

Parts Customer Advisor

Patient Care Advisor

Customer Service Advisor

Retail Assistant (Opticians)

Product Sales Advisor

P&C (HR) STORE BUSINESS PARTNER

Muse

Machinery Parts Advisor

Occupational Health Advisor

Delivery Partner Manager, UK/IE Delivery Partner Managers

Dispenser

Trainee Insurance Broker

Vehicle Technician - Carlisle Audi

Sales Advisor Part Time - 6 Month Temporary Contract - Penrith

Apprentice Insurance Broker

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