Customer specialist Work, Jobs in Carlisle, Cma (with Salaries)

Customer Outcomes Specialist
InvestAcc Pension Administration Limited —Carlisle
- £27,000 - £28,000 a year
- Full-time
- Customer service
- Accounting
- IT
- Free parking
- Life insurance
Quick apply
1d
Customer Service Agent
Northgate Vehicle Hire —Penrith
- £28,734 a year
- Monday to Friday
- Customer service
- Employee discount
Quick apply
8d
Customer Service Advisor
Caterite Food and Wineservice Ltd —Cockermouth
- £13.55 an hour
- Part-time
- Customer service
- English
- Data entry
- Free parking
- Employee discount
Quick apply
9d
IT Technician
Caterite Food and Wineservice Ltd —Cockermouth
- Full-time
- Customer service
- Travel
- IT
- Free parking
- Employee discount
Quick apply
2d
Starbucks Barista
OCO —Carlisle
- £13.45 an hour
- Part-time
8d
Tesco Colleague - Carlisle Warwick Rd Superstore
Tesco UK —Carlisle
- £13.28 - £14.55 an hour
- Part-time
Hire Controller
GAP Group —Carlisle
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Quick apply
Retail Customer Service
Entain —Carlisle
- £13 an hour
- Overtime
- Cash handling
2d
Domestic Abuse Specialist
The Riverside Group —Carlisle
- £39,345 - £43,487 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
1d
Store Manager
Machine Mart —Carlisle
- Sales
- Computer literacy
- Employee discount
Team Leader
Cera Care —Carlisle
- £27,000 a year
- Care plans
- Annual leave
- Employee assistance programme
3d
CONNECT Support Team (CST) Coordinator – Ticket Resolution (24/7)
Metropolitan Police —Newlands
- £37,510 - £48,021 a year
- 12 hour shift
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Work from home
9d
General Manager - Fresh Meat Operations
Caterite Food and Wineservice Ltd —Cockermouth
- £40,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Employee discount
Quick apply
9d
Vehicle Damage Assessor (VDA)
The Vella Group —Penrith
- Up to £55,000 a year
- Full-time
- In-person
- Communication skills
- Time management
- Free parking
- Employee discount
Quick apply
Creative Studio Assistant – Jewellery & Keepsakes
Cumbria life casting —Silloth
- From £24,000 a year
- Full-time
- In-person
Quick apply
14d
Full-Time Memorial Jewellery Technician
Hand on Heart Jewellery Limited —Penrith
- £12.71 an hour
- Full-time
- Free parking
- Annual leave
Quick apply
Property Management Assistant
PFK Estate Agency —Penrith
- From £23,133 a year
- Full-time
- Microsoft Office
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
3d
Retail Merchandiser
Service Innovation Group UK —Lockerbie
- Up to £15 an hour
- Management
Lottery Engagement Co-Ordinator
Eden Valley Hospice —Carlisle
- £9,969.62 a year
- Weekend availability
- Hospitality
- Sales
- Hospice
- Employee assistance programme
- Flexible schedule
Courier Service Specialist
Evri —Carlisle
- £28,000 - £32,000 a year
- Driving
- IT
- Communication skills
- Employee assistance programme
- Employee discount

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Customer Outcomes Specialist

InvestAcc Pension Administration Limited
Carlisle

Quick apply

Job details

Permanent | Full-time
£27,000 - £28,000 a year
1 day ago

Benefits

Free parking
Casual dress
Additional leave
Company pension
Company events
Life insurance
Sick pay
On-site parking

Qualifications

Customer service
ACA
Complaint handling
Accounting
IT
Financial services
Root cause analysis
Communication skills
Tax experience
Technical accounting

Full job description

About us
InvestAcc is a multi-site pension administration business, providing administration for high-net-worth SIPP and SSAS products. The Customer Experience Team is a dedicated function, responsible for the effective administration of complaints, root cause analysis, vulnerable customer oversight and support of general customer feedback. We are seeking a Customer Outcomes Specialist to join our team in Carlisle or Manchester (Travel to alternative operational locations as required by job role).

InvestAcc Pension Administration Limited is part of the InvestAcc Group, trading since 1992, the company has built an enviable reputation as a niche Pension Provider in the Self Invested Pensions market, managing pension assets in excess of £9 billion for over 18,000 scheme members.

Role purpose:

The Customer Outcomes Specialist is responsible for handing complaints and supporting customer outcome activities, ensuring fair and timely resolution in line with regulatory requirements, including the support of vulnerable customers.

This is a development role, building core capability in complaints handling, customer insight, and regulatory understanding.

Key accountabilities:

Manage complaints from receipt through to resolution
Deliver fair, clear and timely customer communications in line with regulatory requirements
Investigate and draft complaint responses in line with quality standards.
Escalate complex cases where appropriate
Accurately record complaint details and apply root cause categorisations
Support data quality and MI reporting
Identify potential process improvements, trends or re-occurring issues
Assist tracking of remedial actions
Assist the operation in the identification and support of vulnerable customers
Ensure customer outcomes reflect individual needs and circumstances
Support wider Customer Experience Team activities including the delivery of business training and administration of customer satisfaction surveys
Act as contact for operational and Product Teams on complaint-related queries
Participate in training and continuous development

Key Skills & Experience:

Essential:

Experience in customer service or complaints handling role
Strong communication skills (written and verbal)
Attention to detail
Ability to manage workloads effectively and escalate support requirements

Desirable:

Experience in financial services
Awareness of FCA complaint handling requirements

Key competencies:

Customer-focused approach
Willingness to learn and develop
Team collaboration
Resilience and adaptability

Job Types: Full-time, Permanent

Pay: £27,000.00-£28,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Free parking
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer specialist jobs in carlisle, cma

Customer Outcomes Specialist

Customer Service Agent

Customer Service Advisor

IT Technician

Starbucks Barista

Tesco Colleague - Carlisle Warwick Rd Superstore

Hire Controller

Retail Customer Service

Domestic Abuse Specialist

Store Manager

Team Leader

CONNECT Support Team (CST) Coordinator – Ticket Resolution (24/7)

General Manager - Fresh Meat Operations

Vehicle Damage Assessor (VDA)

Creative Studio Assistant – Jewellery & Keepsakes

Full-Time Memorial Jewellery Technician

Property Management Assistant

Retail Merchandiser

Lottery Engagement Co-Ordinator

Courier Service Specialist

I want to receive the latest job alerts for customer specialist in carlisle, cma

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