Head of customer experience Work, Jobs in Carlisle, Eng (with Salaries)

Digital Marketing Manager
Grain —Carlisle
- Full-time
- Hybrid work
- Google Suite
- Management
- Social media management
- Free parking
- Health & wellbeing programme
Quick apply
Relief Supervisor
Admiral Slots —Carlisle
- £12.75 - £13.25 an hour
- Part-time
Quick apply
SPAR Lamb Street - Retail Assistant
James Hall & Co Ltd —Carlisle
- Part-time
- Employee discount
- Life insurance
Quick apply
13d
Starbucks Barista
OCO —Carlisle
- £13.45 an hour
- Part-time
9d
General Manager - Fresh Meat Operations
Caterite Food and Wineservice Ltd —Cockermouth
- £40,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Employee discount
Quick apply
10d
VacancyTitle: Internal Audit Manager
The Cumberland —Carlisle
- Up to £71,354 a year
- Temporary
- Hybrid work
- Accounting
- Financial services
- Communication skills
- Work from home
4d
Store Leader
River Island —Carlisle
- Full-time
- Leadership
- Annual leave
- Employee discount
Quick apply
SPAR Aspatria - Retail Assistant
James Hall & Co Ltd —Wigton
- Temporary
- Employee discount
- Life insurance
Quick apply
Head Chef
Lounges —Carlisle
- £43,000 a year
- Full-time
- Cooking
- Kitchen experience
Quick apply
11d
SPAR Silloth - Retail Assistant (Temporary Position)
James Hall & Co Ltd —Silloth
- Temporary
- Employee discount
- Life insurance
Quick apply
10d
VacancyTitle: Risk Support Administrator
The Cumberland —Carlisle
- Up to £29,337 a year
- Temporary
- Hybrid work
- Microsoft Excel
- Organisational skills
- Communication skills
- Work from home
6d
Managed Print Solutions Sales Position
Office Technology Corporation —Carlisle
- £25,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Analysis skills
- Sick pay
Quick apply
Optometrist
Specsavers —Carlisle
- Up to £65,000 a year
- Full-time
- Annual leave
- Employee discount
VacancyTitle: Service Desk Technician
The Cumberland —Carlisle
- £29,337 a year
- Temporary
- Hybrid work
- In-person
- Communication skills
- Banking
- Work from home
12d
Product Quality Manager
JELD-WEN, Inc. —Penrith
- £55,000 - £65,000 a year
- Computer literacy
- Analysis skills
- IT
- Relocation assistance
Agricultural Machinery Warranty Controller
Carrs Billington Agriculture —Carlisle
- Full-time
- Microsoft Outlook
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Door Constructor
Clark Door —Carlisle
- Sales
- Travel
- Organisational skills
- Annual leave
- Employee discount
12d
Housekeeper
Rose Castle Company —Carlisle
- From £12.71 an hour
- Temporary
- English
- Cleaning
- In-person
- Free parking
Quick apply
5d
Butcher Team Opportunities - SPAR Longtown
James Hall & Co Ltd —Carlisle
- £12.75 an hour
- Full-time
- Supervising experience
- Employee discount
- Life insurance
Quick apply
Second Chef
Fantails Restaurant —Carlisle
- From £30,000 a year
- Full-time
- Culinary experience
- Cooking
- Presentation skills
- Employee discount
Quick apply
4d

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Digital Marketing Manager

Grain -
Carlisle

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Work from home
Life insurance
Referral programme

Qualifications

Google Suite
Management
WordPress
Social media management
Presentation skills
Google Search Console
Google Ads
Customer acquisition

Full job description

Digital Marketing Manager - Will consider remote working with travel to our Head office in Carlisle at least once per month

Role Profile

This is a hands-on role, merging strategy with action across day-to day workload and specific projects with the aim of driving brand awareness, traffic and customer acquisition.

You should have proven experience across all aspects of digital-marketing, taking a lead in project delivery and upskilling the wider team and other colleagues.

You will own the ongoing management of our digital marketing channels and campaigns, using data and analytics to segment our audience and create engaging and creative multi-channel solutions to generate leads and sales.

You will own the planning and execution of PPC, website and content optimization, while working closely with the wider marketing team to deliver the right content to the right audience at the right time.

Main Responsibilities

The job role involves (amongst others):

PPC: Manage paid advertising via current and new channels including Google Ads, ensuring continuous improvement based on results and analytics. Oversee daily, weekly and monthly planning and performance, aligned with company goals and budget – comfortable presenting back to the Senior Management Team on CPA, platform algorithm changes and strategies to utilise these
Social Media: Manage paid social media channel planning and reporting, using industry knowledge, business insight, best practice and analytics to deliver leads and sales. Work alongside marketing colleagues to improve organic social content for reach to a wider audience
Systems: Act as subject matter expert of digital marketing systems, including the CRM, website CMS, Google suite (Ads, Analytics/ Tag Manager/ Trends/ Search Console / Attribution modelling etc) becoming the go to person for customer knowledge and upskilling the wider team in how the data impacts digital marketing activities
Website: Ownership of the website Content Management System (CMS) on Wordpress, including the design of mobile optimised website content to improve UX and CRO, working with the Marketing team to deliver on brand content which meets business objectives. Develop a clear testing strategy (including A/B testing) to continually drive incremental improvements
SEO, including emerging/ AEO (optimising for AI search engines): Own the strategy, management and delivery of digital content to improve reach in our target geographical areas and ensure we widen our reach on all platforms
Affiliates: Support the digital aspects of our affiliate programme, managing cookie consents, tracking, tagging and the online journey, working alongside out IT team
Email: Working with the marketing team to optimize email performance through one off and longer-term nurturing journeys
AI: Look at the opportunity to develop AI throughout our marketing campaigns and develop actions plans to efficiently implement projects which will bring value and ROI
External Agencies: Manage opportunities with our external agencies, using their knowledge and insight to drive better performance for the business across digital channels
Internal Team: Line manage the digital team to ensure projects are delivered on time and in line with business objectives, with targets aligned to business performance. Work closely with peers in marketing to meet department and business targets.
Business: Build and manage cross department relationships to drive digital performance, including sales, service, IT, systems and networks. Ensure compliance with GDPR and other customer legislation across all digital platforms. Own and participate in specific projects to enhance the business as it grows and support the Head of Marketing with key growth activities

Key KPIs to measure success in the role:

Inbound traffic growth
Lead volume
Conversion %
Cost Per Acquisition

Preferred Skills & Experience

The following experience is essential:

5+ years of experience using Google platforms
Evidenced in-depth PPC and lead-gen / direct-to-consumer acquisition experience
Management of paid social media platforms

The following experience is desirable:

Experience in services or utilities
Line Management experience
Management and build of websites (Wordpress)

Working hours

This is a full-time role, working 37.5 hours per week

Excellent Employee Benefits

25 days annual leave + bank holidays
Up to 7% pension contribution
4 times salary life insurance cover
Employee Incentive Scheme
Employee Referral Scheme

About Grain

Grain Connect is a fast-growing national broadband operator headquartered in Carlisle, with a range of opportunities across the UK. The company is transforming its customers lives by delivering the fastest broadband products in the UK over an advanced fibre network using dedicated fibre lines to each of the premises it serves.

Covering hundreds of thousands of premises across the UK, we are helping to bring digital transformation to a wide and diverse customer base. Delivered over an efficient and high performing independent network, we offer an exciting range of products to residential and small business customers. If you want to join one of the fastest growing companies in an exciting industry, apply today!

Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.

Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.

Benefits:

Company pension
Free parking
Health & wellbeing programme
Life insurance
Work from home

Work Location: Hybrid remote in Carlisle CA3 0JG

Quick apply

Refine Your Search

head of customer experience jobs in carlisle, eng

Digital Marketing Manager

Relief Supervisor

SPAR Lamb Street - Retail Assistant

Starbucks Barista

General Manager - Fresh Meat Operations

VacancyTitle: Internal Audit Manager

Store Leader

SPAR Aspatria - Retail Assistant

Head Chef

SPAR Silloth - Retail Assistant (Temporary Position)

VacancyTitle: Risk Support Administrator

Managed Print Solutions Sales Position

Optometrist

VacancyTitle: Service Desk Technician

Product Quality Manager

Agricultural Machinery Warranty Controller

Door Constructor

Housekeeper

Butcher Team Opportunities - SPAR Longtown

Second Chef

I want to receive the latest job alerts for head of customer experience in carlisle, eng

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