Service desk support Work, Jobs in Carmarthen, Cmn (with Salaries)

IT Support and Systems Assistant
Cerebra —Carmarthen
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
6d
IT Support Engineer - UK
Ever Nimble —Swansea
- £25,000 - £29,000 a year
- Weekend availability
- Software troubleshooting
- Customer service
- Travel
- Store discount
- Work from home
Quick apply
Business Client Service Specialist
HSBC Global Services Limited —Swansea
- From £27,200 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
IT Technician
Dunbia —Cross Hands
- Full-time
- Computer literacy
- Engineering
- Analysis skills
13d
IT Service Improvement Manager
ivolve Care and Support —Swansea
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
- Referral programme
Operational Support Officer
HM Courts & Tribunal Service —Swansea
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
6d
IT Support Engineer - UK
Ever Nimble Ltd —Swansea
- £25,000 - £29,000 a year
- Weekend availability
- Travel
- Communication skills
- Employee discount
Quick apply
Ecologist
M Group —Swansea
- £50,000 a year
- Project management
- Driving
- Contracts
- Annual leave
- Employee assistance programme
Food and Beverage - Waiting Staff - Q01
Parkdean Resorts —Ferryside
- No experience needed
- Restaurant
- Resort
- Store discount
- Employee assistance programme
Quick apply
Receptionist
Padda Group Limited —Llanelli
- £12.71 - £12.85 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
7d
Food and Beverage - Bar Staff - Q01
Parkdean Resorts —Ferryside
- Bar
- No experience needed
- Resort
- Store discount
- Employee assistance programme
Quick apply
Cash Desk Volunteer
British Heart Foundation —Swansea
- Employee discount
Telephone & Administration Volunteer
British Heart Foundation —Swansea
- Employee discount

I want to receive the latest job alerts for service desk support in carmarthen, cmn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support and Systems Assistant

Cerebra -
Carmarthen

Quick apply

Job details

Full-time | Fixed term contract
£24,000 a year
6 days ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Active Directory

Full job description

IT Support and Systems Assistant (FTC)

Fixed-term contract - 12 month fixed term

Home-based / hybrid, with travel to Head Office in Carmarthen as required. Candidates should be within approximately two hours’ travel of Carmarthen35 hours per week (09.00 - 17.00 Monday to Friday)

£24,000 per annum

29 days annual leave days annual leave (plus Bank Holidays)

Pension - matched company contribution up to 6%

Company sick pay

Purpose of the Role

To support the day-to-day delivery of IT services by providing first-line technical support, helpdesk triage, equipment setup, and routine systems administration tasks. The IT Support & Systems Assistant will work primarily within the support function of the IT department, while also being linked in with the IT Systems Administrator and the Senior IT Manager to assist with user administration, documentation, monitoring, and small systems improvement tasks. This role is intended to provide friendly and reliable support to staff, while developing the technical capability needed to contribute to the organisation’s wider IT systems and infrastructure.

Key Areas of Responsibility

1. IT Support & Helpdesk Management

Triage helpdesk tickets and respond to first-line support requests in a timely and helpful manner.
Resolve straightforward issues such as password resets, printer problems, device setup, Microsoft 365 queries, and basic connectivity issues.
Escalate more complex incidents or recurring problems to the IT Systems Administrator or Senior IT Manager with clear notes and supporting information.
Maintain accurate ticket records, actions taken, and user communications.

2. User Account & Access Administration

Assist with user onboarding, leavers, and changes under agreed processes.
Support basic administration of Microsoft 365, Active Directory / Entra ID, groups, shared mailboxes, and access permissions under supervision.
Help maintain user account documentation, access records, and standard checklists.
Identify and report any account, access, or security concerns promptly.

3. Hardware & Software Provisioning

Prepare, configure, label, and dispatch laptops, peripherals, mobile devices, and other IT equipment.
Install standard software packages, updates, and configuration profiles as instructed.
Support the maintenance of hardware inventories, asset records, and equipment lifecycle information.
Assist with remote setup and troubleshooting for staff working away from Head Office.

4. Operational & Systems Support

Assist the IT Systems Administrator with routine checks, monitoring alerts, backup checks, patching preparation, and basic systems maintenance tasks.
Support IT projects, system migrations, equipment rollouts, and process improvements as directed.
Help maintain clear technical documentation, user guides, and internal procedures.
Provide on-site support at Head Office when required, including desk moves, meeting room equipment, equipment setup, and general operational IT tasks.

5. Communication & Escalation

Maintain clear, friendly, and professional communication with staff, including non-technical users.
Keep users updated on progress, next steps, and expected timescales for support requests.
Escalate incidents, risks, and recurring issues promptly to the appropriate member of the IT team.
Follow provided procedures and contribute suggestions for improving support processes.

6. General Duties

Work closely with the Senior IT Manager and IT Systems Administrator, taking direction and completing assigned tasks.
Respect confidentiality, data protection requirements, and organisational IT policies at all times.
Provide first aid if qualified or be willing to undertake training if required.
Undertake any other duties as reasonably required within the scope of the role.

Please view our website for full person specification.

Closing date: 26th July 2026 at 11.59pm

First stage interview (virtual) - w/c 27th July 2026

Second stage interview (virtual) - w/c 3rd August 2026

Pay: £24,000.00 per year

Benefits:

Company pension
Sick pay

Work Location: Hybrid remote in Carmarthen

Quick apply

Refine Your Search

service desk support jobs in carmarthen, cmn

IT Support and Systems Assistant

IT Support Engineer - UK

Business Client Service Specialist

IT Technician

IT Service Improvement Manager

Operational Support Officer

IT Support Engineer - UK

Ecologist

Food and Beverage - Waiting Staff - Q01

Receptionist

Food and Beverage - Bar Staff - Q01

Cash Desk Volunteer

Telephone & Administration Volunteer

I want to receive the latest job alerts for service desk support in carmarthen, cmn

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected