JOB TITLE: Safer Travel Officer
LOCATION: Lancaster
PAY RATE: £12.71 per hour
HOURS: 42hrs/week 4 on 4 off 0800-2000/ 12.00- 0000
*Please note, you should be able able to get home from the station after midnight and ideally live within a small distance*
The Role:
To proactively patrol our client’s infrastructure, providing excellent customer services, ensuring a safe and secure environment for our client’s customers and staff. If you are someone who likes to interact with people and thrives in a busy environment where no two days are the same, then this role is for you.
Core duties and responsibilities of a Safer Travel Officer:
**Officers are required to be both in the stations and also onboard the trains throughout their shifts**
- You will be customer-facing providing a high-profile level of reassurance, offering support and assistance to customers creating a safe and secure environment.
- Provide a clearly visible customer service and safety presence for passengers on board trains and at stations.
- Update electronic daily logs and activity sheets.
- Assist our client’s staff in times of disruption ensuring customer needs are addressed.
- Carry out reactive security checks, following the HOT and WHAT protocols.
- Deliver meaningful crime prevention measures in an interactive and friendly manner in conjunction with British Transport Police.
- Maintain vigilance in order to anticipate and intervene in the event of acts of anti-social behaviour in accordance with company policy.
- Take appropriate action in dealing with and helping to prevent physical and verbal assaults on staff and customers and provide written reports as required.
- Assist in reducing crime, anti-social behaviour, and public order offences.
- Be fully aware of the local Emergency Plans for all stations and on board trains.
- Actively engage with staff and customers, providing exceptional customer service.
- Always operate within the law, and professionally deal with any individual who refuses to act in accordance with the Railway By-laws and Conditions of Carriage.
- Ensure you act in a proactive manner in the performance of your duties and maintain your personal safety and that of your colleagues by making appropriate interventions, including calling upon the assistance of a competent person or emergency services where necessary.
- Support and assist Security Officers that are located at a station.
- Conduct patrols on stations.
- Conduct patrols onboard trains.
- Ensuring understanding and demonstrable implementation of the company values: Always do right, Always seek better, Always put people first, Be proactive, We Listen
Patrol Responsibilities:
- HOT protocol to be followed in relation to suspect packages/vehicles.
- WHAT protocol to be followed in relation to suspect people.
- Enforcing Railway Byelaws
- Safeguarding duties involving vulnerable adults and children
Health & Safety Responsibilities:
- To comply with health & safety instructions and directives issued within our client’s Safety Manual.
- To use the appropriate safety equipment properly and to wear Personal Protective Equipment where applicable and report any loss.
- To refrain from the wilful misuse or interference with anything provided in the interests of health, safety and welfare.
- To refrain from any action that might endanger themselves, other employees, customers or members of the public.
- To report immediately any accidents, incidents or near misses as soon as possible. This should include both personal injury and vehicle damage.
- To comply with all company policies including the Safety and Environmental Policy Statements and Drugs and Alcohol Policy.
- To continuously conduct a dynamic risk assessment at all times.
Key skills:
- Active, enthusiastic, and approachable as the role involves engaging with the general public, answering their questions, and providing an excellent level of service to all customers.
- A desire to help people, deliver pro-active level of customer service and be always professional as an ambassador for the railway.
- Good conflict management skills and the ability to diffuse situations appropriately.
- You will need to hold a valid SIA Door Supervisor License
- You must have an excellent level of communication with a good command of the English language.
- Good written English is essential.
- You take a pro-active approach and attitude to all tasks, responding promptly and in compliance with all required health & safety regulations.
- You can work as part of a team, whilst demonstrating initiative and ability to work independently when required.
Please do not apply for this role unless you:
- Hold a current, valid SIA Licence
- Can provide a full 5 years of work history without gaps.
- Have a flexible approach to working shifts including weekends.
Location:
Roles are based from station hubs where you will then travel on the network, with a requirement to support at intermediate client managed stations and on board client train services.
Benefits:
- We are employee-owned, making you a beneficiary of our future success
- Up to 28 days paid holiday (accrued & pro-rata) including bank holidays.
- Overtime available
- Enrolment in NEST pension scheme.
- Training and development opportunities.
- Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
- Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
- Full company uniform
About Amulet
Amulet are a specialist, intelligence-led, consultancy-level business delivering multi-faceted security solutions. We provide a complete suite of front of house, manned, mobile, event, covert and technical security services across numerous sectors throughout the UK. We offer a new and exciting approach to the provision of security solutions within a traditional marketplace. We are recognised as an ACS Star Performer, leading the way in delivering fresh ideas and approaches that are backed up by a depth of industry knowledge and experience. As part of the Churchill Services Group, Amulet benefit from 40 years’ experience in delivering forward-thinking, industry-defining solutions. Amulet’s customers have the backing of one of the UK’s fastest growing companies as recognised by The Sunday Times Fast Track (2017).
Our commitment to Equality, Diversity, and Inclusion
We are proud to be an inclusive, equal opportunity employer and seek to attract, develop and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.
Job Types: Full-time, Permanent
Pay: £12.71 per hour
Benefits:
Experience:
- Security: 1 year (preferred)
- Customer service: 1 year (preferred)
Licence/Certification:
- First aid at work (preferred)
- SIA Door Supervisor (required)
Work Location: In person
