Email marketing Work, Jobs in Carnwath, Slk (with Salaries)

Customer Service Advisor (Maternity Leave Cover ~1 Year Temporary Contract)
Walker Slater —Loanhead
- £15.50 - £16.00 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
Marketing Executive
Norty Ltd —Livingston
- £28,000 a year
- Full-time
- Social media management
- In-person
- Marketing
- Free parking
Quick apply
12d
CRM - Senior CRM & Loyalty Manager
Schuh —Livingston
- Full-time
- Salesforce
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Marketing and Communications Officer
Heriot Watt University —Edinburgh
- £31,236 - £36,636 a year
- Full-time
- Analysis skills
- SharePoint
- IT
- Annual leave
- Flexible schedule
8d
Applicant Experience & Conversion Officer (UK) , 12 months fixed term
Edinburgh Napier University —Sighthill
- £31,236 - £37,694 a year
- Full-time
- CRM software
- University
- Communication skills
- Annual leave
1d
Reservations Executive
myhotelbreak.com —Strathaven
- £10.85 - £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Flexible schedule
Quick apply
Social Media/Administrative Assistant
The Larder West Lothian —Livingston
- £27,785.65 a year
- Part-time
- CRM software
- Social media management
- Administrative experience
- Free parking
- Employee discount
Quick apply
Sales & Services Assistant
Hines —Lanarkshire
- Weekend availability
- Hospitality
- Sales
- Social media management
Marketing and Design Assistant
Kinloch Anderson Ltd —Edinburgh
- From £26,000 a year
- Part-time
- Microsoft Office
- No degree
- Organisational skills
- Store discount
- Employee discount
Quick apply
Internal Business Development
Think Hire Ltd —Lanark
- Sales
- Customer service
- Computer literacy
Quick apply
Communications Business Partner
Babcock International —Dunfermline
- Full-time
- Hybrid work
- Marketing
- No degree
- Business
- Annual leave
- Flexible schedule
8d
Marketing Assistant
Thomas Bradley & Co Group —Glasgow
- £25,420 - £28,000 a year
- Full-time
- In-person
Quick apply
15h
E-Commerce Manager
Discount Coffee —Glasgow
- From £35,000 a year
- Full-time
- In-person
- Marketing
- Employee discount
Quick apply
Sales Assistant (Part-Time)
Pandora Jewelry —Edinburgh
- £13.25 an hour
- Part-time
- Sales
- Employee discount
E-Commerce & Digital Growth Manager
Islander UK Ltd —Edinburgh
- From £38,000 a year
- Full-time
- Merchandising
- English
- APIs
- Free parking
- Employee discount
Quick apply
5d
Business Development Manager (BDM) - Falkirk - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Falkirk
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Nutritionist (Temporary) - REQ06453
North Lanarkshire Council —Bellshill
- £43,043 - £49,231 a year
- Temporary
- Project management
- Travel
- Organisational skills
- Annual leave
4d
Community and Events Fundraiser
Children First —Edinburgh
- £25,155 - £30,083 a year
- Weekend availability
- Hybrid work
- Public speaking
- Microsoft Office
- Travel
- Annual leave
Quick apply
Event Sales Executive
The Twedex Group —Edinburgh
- £25,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Annual leave
Quick apply
14d
Business Development Executive
Prestige Leisure UK Ltd —Livingston
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
5d

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email marketing jobs near carnwath, slk

Customer Service Advisor (Maternity Leave Cover ~1 Year Temporary Contract)

Walker Slater
Loanhead

Quick apply

Job details

Full-time
£15.50 - £16.00 an hour

Qualifications

Microsoft Word
Microsoft Outlook
Sales
Customer service
Magento
Communication skills

Full job description

Role Overview

The Customer Service Advisor (Temp) is responsible for providing helpful, accurate and professional support to Walker Slater customers across phone, email, CRM tickets and review platforms.

The role involves handling customer enquiries, resolving issues where possible, giving product and sizing advice, managing complaints, and coordinating with internal teams to make sure customers receive a joined-up service.

This role requires strong communication skills, good judgement, a calm approach under pressure, and a good understanding of clothing, fit and customer expectations.

The role will cover the customer service advisor position for a fixed term temporary period for the purpose of maternity cover.

Key Responsibilities

Customer Support

· Answer customer phone calls in a professional and helpful manner.

· Resolve customer queries where possible or direct them to the correct department when required.

· Use Gorgias CRM to manage and respond to customer enquiry tickets.

· Provide customers with advice on sizing, fit, colour, style and product suitability.

· Support customers with order queries, delivery updates, returns, exchanges and general aftercare.

· Handle customer complaints and feedback calmly, fairly and in line with company policy.

· Balance customer satisfaction with company procedures and commercial judgement.

CRM, Reviews and Feedback

· Keep customer records and ticket notes accurate and up to date within Gorgias.

· Respond to customer reviews on Trustpilot where required.

· Track recurring customer issues or feedback and raise these with the relevant manager.

· Use spreadsheet trackers to monitor areas such as Click & Collect, customer feedback, payment disputes and other customer service activity.

Internal Coordination

· Work closely with the Fulfilment Team on customer order issues, delivery queries and completed orders.

· Coordinate with retail stores where customer enquiries involve store stock, Click & Collect or in-store service.

· Pass enquiries to the correct department where needed, for example:

o Marketing partner enquiries to the Marketing team.

o Manufacturing or production enquiries to the Production team.

o Logistics or delivery issues to the Distribution Centre team.

· Ensure customer issues are handed over clearly when another department needs to take action.

Standards and Communication

· Maintain a professional tone across phone, email, CRM and review responses.

· Communicate clearly, accurately and in keeping with the Walker Slater brand.

· Follow company policies on returns, exchanges, delivery, complaints and customer data.

· Escalate complex, sensitive or high-risk customer issues to a manager when required.

Skills and Experience

Essential

· Previous experience in a customer service role.

· Strong written and verbal communication skills.

· Confident and professional telephone manner.

· Calm and patient when dealing with difficult, upset or rude customers.

· Good problem-solving skills.

· Ability to balance company policy with customer satisfaction.

· Comfortable using CRM systems, spreadsheets and basic office software.

· Good attention to detail when recording customer information and following up issues.

Desirable

· Experience working in clothing, tailoring, retail or a similar customer-facing environment.

· Good understanding of how clothing fits different body shapes.

· Ability to give confident advice on sizing, fit, colour and styling.

· Sales experience, especially in a retail or premium product environment.

· Experience using Gorgias, Trustpilot, Magento or similar systems.

Personal Attributes

· Helpful, calm and professional.

· Clear communicator.

· Good listener.

· Organised and reliable.

· Able to work across departments without losing ownership of the customer issue.

· Comfortable dealing with a mix of straightforward enquiries and more complex complaints.

· Commercially aware, with an understanding of when to be flexible and when to follow policy.

Pay: £15.50-£16.00 per hour

Work Location: In person

Quick apply

Refine Your Search

email marketing jobs in carnwath, slk

Customer Service Advisor (Maternity Leave Cover ~1 Year Temporary Contract)

Marketing Executive

CRM - Senior CRM & Loyalty Manager

Marketing and Communications Officer

Applicant Experience & Conversion Officer (UK) , 12 months fixed term

Reservations Executive

Social Media/Administrative Assistant

Sales & Services Assistant

Marketing and Design Assistant

Internal Business Development

Communications Business Partner

Marketing Assistant

E-Commerce Manager

Sales Assistant (Part-Time)

E-Commerce & Digital Growth Manager

Business Development Manager (BDM) - Falkirk - Circa 41k Basic - 53k OTE Uncapped

Nutritionist (Temporary) - REQ06453

Community and Events Fundraiser

Event Sales Executive

Business Development Executive

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