Customer service representative Work, Jobs in Carrickfergus, Ant (with Salaries)

Customer Service Advisor (Ecommerce Brand)
Kubbi —Carryduff
- £24,000 - £26,000 a year
- Full-time
- Microsoft Word
- Customer service
- No experience needed
- Free parking
- Employee discount
Quick apply
Customer Service Advisor
Radius Housing —Holywood
- £25,583 - £26,824 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Customer Care Representative
Mediahuis —Belfast
- Full-time
- Management
- Customer service
- Care experience
- Free parking
- Annual leave
Customer Service Advisor
GLL —Belfast
- £27,351.61 a year
- Weekend availability
- Customer service
- Computer literacy
- Communication skills
9d
Fundraising Call Center Agent
Rapport Fundraising —Holywood
- From £12.71 an hour
- Full-time
- Free parking
- Paid training
Quick apply
21h
Customer Service Representative
Survitec Group Limited —Dunmurry
- Hybrid work
- Employee assistance programme
Customer Service Advisor
Teleperformance —Belfast
- £27,976 a year
- Weekend availability
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
- Referral programme
Customer Service Agent
RiverRidge —Belfast
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
2d
Senior Process Associate - Customer Care
HCLTech —Belfast
- Customer service
- Communication skills
Customer Support and Collections Associate
Close Brothers —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Customer Service Advisor
Decathlon UK —Belfast
- Part-time
- Communication skills
- Profit sharing
- Employee discount
Customer Service Advisor
TrustFord —Newtownabbey
- From £13.52 an hour
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
Airport Operations Assistant ( Aviation / Security / Customer Service / Safety
Mitie —Belfast
- £13.22 - £13.78 an hour
- Full-time
- IT
- Communication skills
Customer Service Advisor (12 Month FTC)
Brenntag UK Limited —Belfast
- Customer service
- Microsoft Office
Quick apply
Customer Operations Associate
Raylo —Belfast
- Hybrid work
- Customer service
- English
- Bachelor's degree
- Work from home
Quick apply
2d
Customer Service Assistant - Little Donegal St.
BoyleSports —Belfast
- Customer service
- Communication skills
Quick apply
Customer Service Advisor - 12 Months Fixed-Term Contract
TrustFord —Moneyreagh
- From £13.52 an hour
- Temporary
- Customer service
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Customer Service Support Officer - CSSO
Aramark Ireland —Belfast
- £13.30 an hour
- Full-time
Quick apply
Customer Service Agent - PART TIME - Belfast International Airport
Swissport International AG —Belfast
- £13.57 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
- Employee assistance programme
1d
Hampton by Hilton - Reception - Guest Service Agent
Andras Hotels —Belfast
- £12.20 - £13.20 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
13d

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Customer Service Advisor (Ecommerce Brand)

Kubbi
Carryduff

Quick apply

Job details

Full-time
£24,000 - £26,000 a year

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Microsoft Word
Customer service
No experience needed
English
Phone etiquette
AI

Full job description

Customer Service Advisor (Ecommerce Brand)

Company: Kubbi (kubbi.co.uk) — the UK's #1 kids' electric ride brand

Location: Carryduff, just outside Belfast (on-site, own transport helpful)

Job type: Full-time, permanent

Salary: £24,000 – £26,000 per year, depending on experience

Start date: Mid-August 2026

About Kubbi

Kubbi is a kids' electric bike brand. We sell electric dirt bikes, quads and scooters that get kids off screens and outside — over 15,000 riders so far, with a 4.9/5 rating from 780+ reviews. Our offices and warehouse are just outside Belfast.

The role

You'll be the friendly voice of Kubbi for our customers — mostly parents — answering phones and emails, and helping them before and after they buy.

No customer service experience needed. We use AI for almost everything, so you're never expected to know it all — if you don't know the answer, you just ask our AI and it will. What we can't train is attitude: we need someone positive, helpful and quick on their feet.

What you'll be doing

You'll use our AI tools to do almost all of the below — they draft answers, look up orders and pull up product info for you, and if you're ever stuck you just ask. Your job is answering the phones and emails and making sure every customer is looked after:

Calls & emails — answering inbound calls and emails from customers — pre-sale questions, order updates, and after-sales support
Orders & delivery — checking order status, updating customers, and working with our warehouse team to resolve delivery issues
Product advice — helping parents choose the right bike, scooter or quad for their child's age and ability
Warranty & returns — handling warranty claims, returns and refunds under our policies, and arranging spare parts where needed
Admin — keeping accurate records of every customer contact in our systems (Shopify and our support tools — training provided)
Feedback — flagging recurring product or delivery issues to the team so we can fix root causes

What we're looking for

A can-do attitude — a glass-half-full person who gets stuck in and finds a way.
Able to think on your feet — every call is a bit different, and you'll work it out rather than freeze.
A warm, patient phone manner — you'll often be talking to busy parents, sometimes about a disappointed child's birthday present, and how you handle that matters.
Happy using technology and AI tools — no experience needed, just openness to learn (full training provided).
Clear written English for email responses.
Organised, reliable and able to keep several open cases moving at once.
Based within commuting distance of Carryduff, with the right to work in the UK.

Nice to have (not essential)

Experience with Shopify or another ecommerce platform.
Experience in an online retail / D2C brand support team.
An interest in bikes, motorsport or the outdoors.

What you'll get

£24,000 – £26,000 depending on experience.
Full product training — you'll know our range inside out.
A small, friendly team at a fast-growing brand, where your voice is heard and good work gets noticed.
Staff discount on Kubbi bikes, scooters and quads.
Free on-site parking at our Carryduff offices.

Hours

Full-time, Monday to Friday, 9am–5pm with a 45-minute break.

How to apply

Apply through Indeed with your CV and a short note telling us about a time you turned an unhappy customer into a happy one.

Start date: mid-August 2026. Interviews will be held at our Carryduff offices in July.

Pay: £24,000.00-£26,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

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