Please note: Tapi will never ask candidates to provide personal documents or sensitive personal information by phone or email during the recruitment process. If you receive a request of this nature and are unsure whether it is genuine, please contact us directly.
The Role
This is a truly unique role where you will spend most of the day on the road, in your own vehicle and have the luxury of bringing a bit of Tapi-ness into a customer’s home. Using your knowledge of our excellent “Masterpiece” software (making all the technical bits a breeze), you’ll plan, estimate and measure customers floors to ensure that everything is ready for our fitting teams to hit the ground running and do their work.
Your Responsibilities
- Deliver outstanding customer service that exceeds expectations.
- Have an understanding and respectful approach to make customers feel relaxed and reassured in their homes.
- Using our Masterpiece software (we provide all the training you need!), during every customer visit to help you measure and provide solutions with ease.
- Responsible for preparing a detailed and accurate flooring plan with the ability to provide an onsite quote using our Masterpiece software.
- Carry out inspections of where we have identified a faulty floor and producing reports.
- Check for uneven floor levels and potential issues e.g. dampness or trailing cables.
- Processing customer orders thoroughly and accurately where applicable.
- Comply with all Health and Safety and security requirements set out by the Company.
The Big Package
- 25% colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
- Employee Assistance Programme
- A day off for your birthday
About You!
You’re in that little sweet spot of being sales driven AND customer focused. And you’re passionate about what you do.
We’re after a speedy thinker who’s nice to their core. A presentable, switched-on, and honest person, who brings a little joy to every interaction. You’re naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a “no customer left behind” attitude (we have a 5* Trust Pilot rating to maintain)!
You're up for a challenge and thrive on a busy schedule. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action. You will also have a savviness to plan efficient routes through towns and cities to maximise your time and the amount of customers you see.
You will need a full driving license for this role and access to your own vehicle.
Get to Know us!
Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we’d love for you to join the revolution!
The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun!
Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain – something we’re super proud of. You’re likely to find a Tapi showroom in your local town and we’ve got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5-star service remained outstanding as the team went above and beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot.
So, what’s the secret to our success? Our people. Even though there’s nearly a whopping 1500 of us, we’re still a company with family values at the heart. Wherever you’re based – at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right!
We care deeply about personal development which is why we launched the Tapi Academy - a 12-week training plan for all new flooring sales advisors, with 12-weeks OTE guaranteed while you learn the ropes. We celebrate milestones and award successes – and we shout about it! We organise Tapi socials where teams can come together and let their hair down, and we have (mostly) friendly competitions between locations. It’s a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
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