General Manager / Front of House Manager
Commercial Property / Flexible Office Space
Location: Gilbanks, Bristol
Salary: Competitive, to be confirmed, plus excellent benefits
Job Type: Full-time, permanent
The Opportunity
We are seeking a dynamic, service-led General Manager / Front of House Manager to take full ownership of our Gilbanks flagship flexible office site in Bristol. This is a high-profile, fast-paced role suited to a confident leader who can deliver exceptional client service, maintain outstanding, premium site standards and create a welcoming, professional experience for occupiers and visitors.
You will lead day-to-day operations, support client retention, oversee the front-of-house experience and work closely with internal teams, suppliers and clients to ensure the site operates smoothly and commercially.
Key Responsibilities
As General Manager / Front of House Manager, you will act as the key link between the operations team, on-site staff, clients and suppliers. Your responsibilities will include:
Operational Management and Client Retention
· Build strong relationships with existing clients to support retention, satisfaction and renewals.
· Oversee the full customer journey, including onboarding, IT setup, offboarding and dilapidation inspections.
· Handle escalated queries or complaints professionally, ensuring feedback is recorded and acted upon.
· Identify opportunities to generate additional revenue through meeting rooms, events and enhanced client services.
· Host events on behalf of the company or its clients
· Conduct viewings for new or potential customers
Front of House, Reception and Guest Experience
· Lead by example and support the Front of House team to deliver a consistently professional welcome.
· Ensure all visitors, customers and occupiers receive a seamless, high-quality service experience.
· Oversee meeting room bookings, including room setup, presentation standards and AV requirements.
· Manage telephone enquiries and messages when required, maintaining a polished first impression.
Team Leadership and People Management
· Lead, motivate and manage the on-site team, ensuring appropriate cover and high performance.
· Conduct regular one-to-ones, support development and address performance, disciplinary or grievance matters where required.
· Take ownership of recruitment, including first-stage interviews, onboarding and training.
· Promote a positive culture that reflects company values and supports continuous improvement.
Building, Supplier and Compliance Management
· Maintain high site presentation standards through regular reviews and close liaison with the Building Manager.
· Manage key supplier relationships to ensure service levels are met and value is delivered.
· Source new suppliers where required and support the smooth running of site operations.
· Take overall responsibility for health and safety compliance, including staff training and annual document reviews.
Administration and Helpdesk
· Manage the central helpdesk, ensuring issues are resolved quickly, professionally and with empathy.
· Oversee stock control, ordering and monthly bill run checks in partnership with the Finance team.
· Manage ad-hoc projects for the site as required.
About You
We are looking for a proactive, polished and commercially aware manager who thrives in a customer-facing environment and takes pride in delivering excellent service.
· Proven experience in a customer-facing management role, ideally with front of house or commercial responsibility.
· Strong experience leading, motivating and developing a team.
· Excellent organisation skills, attention to detail and ability to prioritise effectively.
· Confident communication and leadership skills, with the ability to adapt to different situations.
· Experience within commercial property, serviced offices or flexible workspace is highly desirable.
Key Behaviours
· A genuine drive to raise standards and continuously improve.
· A proactive problem-solver who takes ownership of challenges.
· Confident, approachable and professional at all times.
· Client-facing, with meticulous attention to personal presentation and site standards.
· Calm and efficient under pressure, with the ability to manage a high volume of work.
Benefits
· Enhanced holiday plus bank holidays
· Birthday leave
· Company pension scheme
· Uniform allowance
· Excellent training and career development opportunities
Apply Now
If you are a passionate, service-led leader looking for a challenging and rewarding role, we would love to hear from you. Please apply with your CV to be considered.
Pay: £35,000.00-£40,000.00 per year
Benefits:
Work Location: In person
