Group leader Work, Jobs in Castle Donington, Lec (with Salaries)

Customer Services Manager (18 Months FTC)
Mediq —Castle Donington
- £50,000 - £60,000 a year
- Management
- Customer service
- Patient care
- Employee assistance programme
- Sick pay
5d
Team Leader (Sorry we do not offer sponsorship)
Scalford Court Care Home —Melton Mowbray
- £14.30 an hour
- Weekend availability
- Supervising experience
- In-person
- Care plans
- Free parking
Quick apply
Terminal Controller
Maritime Transport —Castle Donington
- Full-time
- Microsoft Excel
- IT
- Employee assistance programme
- Employee discount
Quick apply
Team Manager- Young People's Supported Accommodation
Horizon Care and Education Group —Derby
- £15.21 an hour
- Weekend availability
- Experience working with children
- Employee assistance programme
- Referral programme
Quick apply
Anglican Religious Visitor
Serco Group —Leicester
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
7.5 Tonne Collection and Delivery Driver
DPD Group UK —Nottingham
- £16.05 an hour
- Full-time
- Employee discount
Quick apply
Stores Person
14forty —Derby
- £12.71 an hour
- Part-time
- Customer service
12d
Courier
DHL —East Midlands Airport
- Customer service
- Communication skills
10d
Pastoral Lead - (Meadowbrook SEN School - Long Eaton)
Horizon Care and Education Group —Long Eaton
- £30,000 a year
- Organisational skills
- Leadership
- Communication skills
- Employee discount
Quick apply
2d
Team Leader
The Crusader —Nottingham
- £12.21 - £13.50 an hour
- Part-time
- Bilingual
- Sales
- Customer service
- Free parking
- Sick pay
Quick apply
2d
Quality Control Assistant
DFS —Long Eaton
- £25,866 a year
- Quality control
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Export Specialist - NPWT ICO - Remote Role (m/f/x)*
Solventum —Loughborough
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Oracle
Spiritual Services Lead
Rainbows Hospice for Children and Young People —Loughborough
- £45,210 a year
- Weekend availability
- Childcare
- Experience working with children
- No degree
- Free parking
- Annual leave
Car Sales Controller/ Assistant Store Manager
Carsa Limited —Mountsorrel
- Up to £60,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Health & wellbeing programme
- Referral programme
Quick apply
Press Shop Team Leader - Nights
Wiltech Acoustics —Loughborough
- Up to £18.07 an hour
- Overtime
- Supervising experience
- Team management
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Front Line Manager
Long Clawson Dairy Ltd —Long Clawson
- £36,000 - £36,500 a year
- Full-time
- Microsoft Excel
- Management
- IT
Quick apply
Experienced Roadmarking Operative
WJ North Ltd —Wingerworth
- £40,000 - £50,000 a year
- Full-time
- Travel
- Organisational skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
Senior Operational Leader - Ilkeston
Department for Work and Pensions —Ilkeston
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
11d
Group Therapist
Serco Plc —Uttoxeter
- £52,000 a year
- Full-time
- Communication skills
- Employee assistance programme
Practice Leader
Thera East Midlands —Aston-on-Trent
- £28,270.22 a year
- Full-time
- Medication administration
- Driving
- Travel
- Annual leave
- Flexible schedule

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Customer Services Manager (18 Months FTC)

Mediq -
Castle Donington

Apply Now

Job details

Fixed term contract
£50,000 - £60,000 a year
5 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay

Qualifications

Management
Customer service
Patient care
Communication skills

Full job description

Customer Services Manager (18 Month Fixed Term Contract)

Mediq is the UK’s leading value-added distributor of medical products, providing healthcare professionals and institutions with essential supplies, expert knowledge, and tailored solutions to enhance patient care.

Mediq is an international healthcare company with leading market positions in 13 countries. Headquartered just outside Utrecht, the Netherlands, we employ more than 2,500 people, all dedicated to improving healthcare outcomes and making care more accessible and affordable. As a critical growth and investment market for the Mediq Group, Mediq UK plays a key role in the company’s long-term expansion strategy.

Due to continued growth, Mediq UK is now recruiting for a Customer Services Manager on a 18 month fixed term contract at our HQ in Castle Donington.

The UK Customer Services Manager will deliver a first-class service to our customers throughout the customer service process, utilising, enhancing, and developing the expertise of their team of Customer Service Managers and Advisors.

The role will involve direct line management of a team of Customer Services Managers across the UK, and close interaction with the wider customer services teams. In addition you will manage and continually improve the Customer Services experience for Mediq Healthcare UK Limited customers to ensure we deliver the right and the most efficient outcomes to healthcare in the UK by providing products, services and solutions.

There will be a requirement for travel to our Manchester site.

Salary - £50,000 - £60,000 plus Car Allowance

Key Responsibilities:

Leadership :

Provide training, leadership, and guidance to the Customer Service teams within the business to ensure high performance.
Lead, manage and monitor operational teams and processes whilst meeting compliance standards and expectations.
Lead, promote, and drive the department performance and customer experience.
Establish customer services policies and procedures fit for delivery against business objectives and values.

Performance:

Set clear KPI’s in agreement with the National Operations Director
Create, implement, and promote the SLA process to ensure compliance within teams and understanding by Customers.
Ensure the team meets its targets and goals, and drive change where needed to improve efficiency.
Set customer satisfaction targets and work with the team to meet and exceed targets consistently.
Monthly and ad-hoc reporting of agreed KPI’s to the National Operations Director.

Collaboration

Identify, build, and maintain positive internal and external stakeholder relationships.
Promote effective and collaborative cross-departmental work, and relationships within team.

Resource Management

Ensure the department is adequately staffed to deliver exceptional service to our customers through effective workforce planning.
On-boarding and training of new Customer Services Managers
Carry out effective performance reviews with team and ensure development opportunities maximised to retain key team members.
Develop the team by recognising and cultivating talent.

Standards

Set and maintain behavioural standards for team members, aligning with company guidelines.
Lead, Manage, and deliver exceptional Customer Service in line with Company strategy and values.

Training

Understand and provide training and coverage for all functions within the Customer Service Teams.
Stay updated and abreast of developments in the Customer Services field.

Innovation

Continue the growth of digital transformation and web applications.

What are we looking for?

We are looking for a strong leader with a proven track record in managing a fast paced Customer Services function.

Experience in managing teams in a fast-paced environment.
The ability to remain patient and calm during stressful situations.
The ability to work well under pressure whilst creating a positive working environment for your teams.
Strong administration and organisation skills
Strong people management skills with the ability to motivate and drive high performance.
Proficiency in customer service, call handling, and logistics planning.
The ability to handle customer escalations and deliver effective solutions.
A proactive mindset, with a willingness to suggest process improvements.
Technical knowledge and the ability to convey technical explanations to customers.
Excellent communication skills
Excellent knowledge and experience of working with digital Customer Services systems.
Desirable knowledge of the Customer Services Systems utilised within the core, Mediq UK and 365 healthcare areas of our business.

Benefits

25 days holiday plus bank holidays
Car Allowance
4x Life Assurance
Pension scheme
Sick Pay
Cycle to work scheme
Employee Assistance Programme

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Apply Now

Refine Your Search

group leader jobs in castle donington, lec

Customer Services Manager (18 Months FTC)

Team Leader (Sorry we do not offer sponsorship)

Terminal Controller

Team Manager- Young People's Supported Accommodation

Anglican Religious Visitor

7.5 Tonne Collection and Delivery Driver

Stores Person

Courier

Pastoral Lead - (Meadowbrook SEN School - Long Eaton)

Team Leader

Quality Control Assistant

Export Specialist - NPWT ICO - Remote Role (m/f/x)*

Spiritual Services Lead

Car Sales Controller/ Assistant Store Manager

Press Shop Team Leader - Nights

Front Line Manager

Experienced Roadmarking Operative

Senior Operational Leader - Ilkeston

Group Therapist

Practice Leader

I want to receive the latest job alerts for group leader in castle donington, lec

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