Company Overview
At Total Home NI, we specialise in a wide range of home improvement solutions including windows & doors, garden rooms, roof lanterns & verandas. As Contracts Scheduler, you’ll play a pivotal role in ensuring these products are delivered with precision, professionalism, and exceptional customer care.
You’ll be the key link between our sales, survey, fitting, and finance teams, ensuring every stage is meticulously tracked and recorded in our CRM system.
Summary
- Contract Management: Oversee all new contracts, ensuring accuracy, deposit verification, and timely CRM updates.
- Sales Liaison: Proactively liaises with the Sales Team to resolve any contract discrepancies or queries in a timely and professional manner.
- Scheduling & Coordination: Arrange surveys and installations, liaising with surveyors, fitters, and customers to ensure smooth calendar scheduling and communication.
- Installation Pack Preparation: Create and distribute installation packs for fitting teams, ensuring all necessary documentation and delivery notes are included
- CRM Oversight: Maintain detailed records at every stage of the contract lifecycle, updating statuses and ensuring all documentation is complete and accurate.
- Customer Communication: Act as a primary point of contact for customers, providing updates, resolving queries, and ensuring satisfaction throughout the process.
- Process Monitoring: Track progress using our newly introduced scheduling system, helping to streamline operations and improve visibility across departments.
- Customer Completion & Guarantees: Sends out customer guarantees promptly upon completion of installation and ensures all final documentation is issued
- Issue Resolution: Manage snagging and maintenance issues during and after installation, coordinating with internal teams and keeping customers informed.
- Financial Coordination: Support finance processes including stage payments & inter-company invoicing, ensuring alignment with CRM records. Process card payments securely and accurately, ensuring all transactions are recorded and reconciled in line with company procedures.
- Credit Control Involvement: Support the credit control process by monitoring outstanding payments, updating CRM records, and contributing to regular credit control reviews.
- Team Collaboration & Reporting: Actively participates in weekly THI meetings and prepares relevant dashboard data in advance and reports to support operational visibility and decision-making
- Continuous Improvement Mindset: Actively contributes to a culture of continuous improvement and lean thinking, identifying opportunities to streamline processes, reduce waste, and enhance customer satisfaction
- Reception Support: Provide cover for reception duties as and when required, ensuring a professional and welcoming experience for all visitors and callers
- Continuous Improvment: Take full ownership of your workspace , drive continuous improvements that make your job smarter, safer, and more efficient every day
What we’re looking for:
- Meticulous Attention to Detail: You’ll be responsible for recording and tracking every aspect of a customer’s journey.
- Calm Under Pressure: Able to manage multiple contracts and deadlines without compromising quality.
- Organised & Proactive: A natural planner who anticipates issues and keeps everything running smoothly.
- Excellent Communicator: Comfortable liaising with customers and internal teams, both verbally and in writing.
- Tech-Savvy: Confident using CRM systems and digital tools to manage workflows and documentation.
If you have 2 years strong administrative skills, and want to work in a progressive Company then we want to hear from you.
Pay: £28,000.00-£30,000.00 per year
Benefits:
- On-site gym
- On-site parking
Work Location: In person
