Head of customer experience Work, Jobs in Castlereagh, Ant (with Salaries)

Customer Assistant - Travel Money - Belfast
Marks & Spencer —Belfast
- £13.41 an hour
- Full-time
- Travel
- Employee discount
13d
Store Manager (Belfast)
Sculpted By Aimee —Belfast
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
Customer Assistant - Belfast,Stewartstown Road
Lidl —Belfast
- £13.30 - £22.20 an hour
- Overtime
- Serving
- Customer service
- Employee assistance programme
- Flexible schedule
4d
Team Member
KFC —Belfast
- Up to £12.71 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Warehosue Operative
AAH Pharmaceuticals —Belfast
- £12.91 an hour
- No experience needed
- Employee assistance programme
- Sick pay
9d
Retail Makeup Artist (full-time - Belfast)
Sculpted By Aimee —Belfast
- Full-time
- English
- Bachelor's degree
- In-person
Quick apply
Goods in Operative
AAH Pharmaceuticals —Belfast
- £12.91 an hour
- No experience needed
- Employee assistance programme
- Sick pay
9d
Night Shift Supervisor
Grahams Bakery —Dromore
- £17 - £19 an hour
- Full-time
- Hospitality
- Management
- Bakery
Quick apply
Deputy Store Manager - Belfast Area
Lidl —Belfast
- £33,000 - £40,000 a year
- Full-time
- Management
- Driving
- Communication skills
- Employee assistance programme
Strategic Account Manager 3
Behavox —Belfast
Quick apply
4d
Head of Exhibitions and Events
Lowe Rental Corporation —Lisburn
- Weekend availability
- Spanish
- Microsoft Office
- Project management
Quick apply
Inspect and Collect Driver
Woodside Logistics Group —Belfast
- £13.15 - £20.06 an hour
- Overtime
- Sales
- Customer service
- Driving
Quick apply
3d
Receptionist
Grant Thornton —Belfast
- Full-time
- Customer service
- Computer literacy
- Organisational skills
Team Member FoH
YO! RESTAURANT —Belfast
- £12.00 - £12.71 an hour
- Part-time
- Restaurant
- Restaurant experience
Quick apply
Deputy Store Manager - Belfast, Boucher Road
Lidl —Belfast
- £33,000 - £40,000 a year
- Full-time
- Management
- Driving
- Communication skills
- Employee assistance programme
10d
Product Team Leader
River Island —Belfast
- Part-time
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
Deputy Store Manager - Larne
Lidl —Larne
- £33,000 - £40,000 a year
- Full-time
- Management
- Driving
- Communication skills
- Employee assistance programme
Head of Sales
Volaris Group Inc. —Belfast
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- IT
Implementation Manager – Procurement & Protein Optimise
Foods Connected —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Flexible schedule
Quick apply
Finance Assistant - Lisburn
Matthew Algie —Belfast
- £28,000 - £33,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave

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Customer Assistant - Travel Money - Belfast

Marks & Spencer -
Belfast

Apply Now

Job details

Permanent | Full-time
£13.41 an hour
13 days ago

Benefits

Cycle to work scheme
Company pension
Employee discount

Full job description

Team

In Store

Store

Belfast

Location

Belfast, Antrim

Contract type

Permanent

Position type

Full Time

Salary

£13.41 p/h

Closing date: 26th June 2026

Retail Quiz

Find out if you fit the role.

Take Your Marks

Could you make an impact at M&S? If you think the answer is yes, we've got a few questions to ask, so we (and you) can see if you've got what it takes to be a Customer Assistant in our fast paced stores.

Let's get started

Intro
About the role
Meet the Team
Our Support
Benefits
Colleague Networks
How to Apply

How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

All the details

Work Pattern

Week 1
Monday: 15:30 to 19:30
Wednesday: 15:30 to 19:30
Friday: 07:30 to 11:30
Saturday: 15:30 to 19:30

Week 2
Monday: 11:30 to 19:30
Friday: 07:30 to 11:30
Saturday: 14:45 to 19:30

Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure.

You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.

Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business.
At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time.
Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others.
Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain ‘best in town’ standards in presentation, availability, and service.

If you’re curious, detail-driven, and passionate about delivering great service, this role is for you. Take Your Marks and apply today.

Meet the Team

Our Support

Mentorship

It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.

Flexible working

We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.

Benefits

Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

Giving back

Support your favourite charities by donating through your pay or even volunteering for them.

Pay

Earn a competitive salary.

Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

Please note only contracts of more than 12 weeks are eligible for this benefit.

Time off

Competitive holiday entitlement with the potential to buy extra holiday days.

Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).

Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.

My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.

Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.

Smart tech

Buy the latest technology with interest-free financing directly from your salary.

Family friendly policy

Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

Wellbeing hub
Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

Giving back
Giving back

Support your favourite charities by donating through your pay or even volunteering for them.

Pay
Pay

Earn a competitive salary.

Colleague discount
Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

Please note only contracts of more than 12 weeks are eligible for this benefit.

Time off
Time off

Competitive holiday entitlement with the potential to buy extra holiday days.

Life assurance
Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).

Workplace savings
Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.

My Choices
My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.

Cycle to work
Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.

Smart tech
Smart tech

Buy the latest technology with interest-free financing directly from your salary.

Family friendly policy
Family friendly policy

Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

Wellbeing hub

Giving back

Colleague discount

Time off

Life assurance

Workplace savings

My Choices

Cycle to work

Smart tech

Family friendly policy

Colleague Networks

We want you to feel supported, no matter what.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

End of slider Colleague Networks carousel

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We’ll invite you to take part in an online assessment. This could be before or after your interview.

In-person assessment centre

We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.

Decision

After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.

Apply Now

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Retail Quiz

Take Your Marks

How We Hire

About the role

Meet the Team

Our Support

Mentorship

Flexible working

Benefits

Wellbeing hub

Giving back

Pay

Colleague discount

Time off

Life assurance

Workplace savings

My Choices

Cycle to work

Smart tech

Family friendly policy

Wellbeing hub

Giving back

Pay

Colleague discount

Time off

Life assurance

Workplace savings

My Choices

Cycle to work

Smart tech

Family friendly policy

Colleague Networks

Menopause Network

LGBTQ+ Network

Family & Carers Network

Culture and Heritage Network

Forces Community Network

Gender Equality Network

Health and Wellbeing Network

Cancer Network

Menopause Network

LGBTQ+ Network

Family & Carers Network

Culture and Heritage Network

Forces Community Network

Gender Equality Network

Health and Wellbeing Network

Cancer Network

Menopause Network

LGBTQ+ Network

Family & Carers Network

Culture and Heritage Network

Forces Community Network

Gender Equality Network

Health and Wellbeing Network

Cancer Network

How to Apply