Lead product manager Work, Jobs in Castlereagh, Ant (with Salaries)

Head of Customer Success
Yellowcom —Belfast
- £60,000 - £100,000 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Free parking
- Employee discount
Quick apply
8d
Senior Supply Chain Manager
Danesi Leathercraft Group —Bangor
- £5,600 - £7,000 a month
- Full-time
- ERP systems
- Analysis skills
- Bachelor's degree
Quick apply
Senior TikTok Creator & Affiliate Manager
Dylan Oaks Jewellery —Belfast
- £30,000 - £40,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
3d
Senior Product Manager
Kadence —Belfast
- Hybrid work
- Leadership
- Communication skills
6d
Planner
Portview —Belfast
- Contracts
E-commerce Manager
Kaizen Print —Belfast
- Full-time
- Project management
- In-person
- Communication skills
Quick apply
Shift Manager
Greggs —Belfast
- £13.80 an hour
- Supervising experience
- Employee discount
Quick apply
NPD Manager
Finnebrogue —Downpatrick
- Full-time
- Leadership
- Free parking
Quick apply
11d
Deputy Manager
Jollyes Pets —Bangor
- £28,500 - £30,000 a year
- Full-time
- Customer service
- Retail management
Quick apply
Senior Product Manager
Biller Genie —Belfast
- Full-time
- Hybrid work
- Bachelor's degree
- Product management
- Accounting
Quick apply
Store Manager
Papa Johns Pizza —Belfast
- £30,500 - £35,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
General Manager
Swim Sports Company Ltd —Newtownabbey
- £32,000 - £38,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
2d
Programme Manager
Thompson Aero Seating —Banbridge
- Full-time
- Management
- Engineering
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
Program Manager
Sensata Technologies, Inc. —Newtownabbey
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
4d
Assistant Manager - The North Face
The North Face / Ellis Brigham Mountain Sports —Belfast
- £14.60 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
4d
Audit Senior Manager
Cooper Parry —Belfast
- Full-time
- Leadership
Internal Sales Manager
Balloo Hire —Belfast
- Full-time
- Sales
- Administrative experience
- Team management
Quick apply
12d
Commercial Director
May Consulting Limited Ltd —Belfast
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Negotiation
- Annual leave
Quick apply
Purchasing & Trade Compliance Administrator
Hamilton Gas Products Ltd —Bangor
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
5d
Procurement Manager
Wilson's Country Ltd —Craigavon
- Full-time
- Management
- Leadership
- Communication skills
Quick apply
3d

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Head of Customer Success

Yellowcom -
Belfast

Quick apply

Job details

Permanent | Full-time
£60,000 - £100,000 a year
8 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Driving
Telecommunication
IT
Business coaching
Account management
Communication skills

Full job description

About Yellowcom

Yellowcom is one of the UK's fastest-growing business technology providers, delivering Telecoms, IT, Cyber Security, Connectivity, Mobile, Web Design and AI solutions.

We're growing both organically and through acquisition, creating exciting opportunities for ambitious people who want to shape the future of the business.

We're now looking for an experienced leader to take ownership of our Account Management function across the UK and Ireland.

This isn't simply a management role.

We're looking for someone who can build a best-in-class customer success strategy that improves customer satisfaction, increases retention and grows revenue from our existing customer base.

The Role

Reporting directly to the Managing Director, you'll lead and develop our Account Management teams across Belfast, Glasgow and Dublin.

You'll be responsible for both our office-based and field-based Account Managers, ensuring every customer receives exceptional service while identifying opportunities to strengthen relationships and grow accounts.

Using data rather than instinct, you'll continually review performance, identify trends and implement new initiatives that improve customer outcomes and commercial performance.

Key ResponsibilitiesLeadership

Lead, coach and develop Account Managers across multiple locations
Create a high-performance culture with clear KPIs
Recruit and develop future talent
Conduct regular one-to-ones and performance reviews
Travel regularly between Belfast, Glasgow and Dublin

Customer Success

Increase customer satisfaction across the group
Improve customer engagement throughout the customer lifecycle
Reduce customer churn
Develop proactive account review programmes
Ensure customers maximise the value from Yellowcom's products and services

Commercial Growth

Increase average revenue and margin per customer
Identify cross-selling and upselling opportunities
Work closely with Telecoms, IT and Web sales teams
Develop customer growth strategies
Improve renewal performance

Strategy & Analytics

Build meaningful KPI dashboards
Analyse customer data and trends
Review retention, NPS, customer feedback and profitability
Present monthly performance reports and improvement plans
Drive continuous improvement through measurable actions

What We're Looking For

Essential

Experience managing Account Management or Customer Success teams
Strong leadership and coaching ability
Commercially minded
Comfortable analysing data and making strategic decisions
Experience improving customer retention
Excellent communication skills
Full UK driving licence

Desirable

MSP, Telecoms, IT or Technology experience
Experience across multiple sites
CRM reporting experience
Experience integrating acquired businesses
Knowledge of customer satisfaction metrics such as NPS or CSAT

Success Will Be Measured By

Customer Satisfaction (CSAT/NPS)
Customer Retention
Gross Revenue Retention
Net Revenue Retention
Margin Growth per Customer
Cross-sell Revenue
Account Review Completion
Team Performance
Customer Engagement

What We Offer

Competitive salary
Performance-related bonus
Company car or car allowance
Hybrid working
Career progression within a rapidly growing business
Opportunity to shape the future of one of the UK's fastest-growing technology providers
Ongoing investment in training and development

Pay: £60,000.00-£100,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

lead product manager jobs in castlereagh, ant

Head of Customer Success

Senior Supply Chain Manager

Senior TikTok Creator & Affiliate Manager

Senior Product Manager

Planner

E-commerce Manager

Shift Manager

NPD Manager

Deputy Manager

Senior Product Manager

Store Manager

General Manager

Programme Manager

Program Manager

Assistant Manager - The North Face

Audit Senior Manager

Internal Sales Manager

Commercial Director

Purchasing & Trade Compliance Administrator

Procurement Manager

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