Front of house receptionist Work, Jobs in Castlereagh, Nir (with Salaries)

Hotel Receptionist
IVANHOE HOTEL —Belfast
- £8.00 - £12.71 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
6d
Receptionist
MHDV —Belfast
- £13.01 an hour
- Hotel
- IT
- Employee assistance programme
- Employee discount
Quick apply
Receptionist
Aloft and Residence Inn by Marriott Belfast —Belfast
- Full-time
- Customer service
- Hotel
- Accounting
- Employee discount
Quick apply
Hotel Receptionist
Aloft Hotel & Residence Inn Belfast —Belfast
- Part-time
- Hospitality
- Hotel
- Front desk
- Employee discount
Quick apply
Receptionist
AC Marriott Belfast —Belfast
- £12.96 an hour
- Part-time
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
7d
Receptionist
Leonardo Hotel Belfast —Belfast
- Hotel
- Organisational skills
- Referral programme
Quick apply

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Hotel Receptionist

IVANHOE HOTEL
Belfast

Quick apply

Job details

Part-time
£8.00 - £12.71 an hour
6 days ago

Benefits

Discounted or free food
On-site parking

Qualifications

Hospitality
Customer service
Organisational skills
IT
Guest services
Communication skills
Hotel experience

Full job description

Receptionist

Ivanhoe Hotel is an award winning 29 bedroom hotel, located on the outskirts of Belfast. The hotel owners, the Maguire family, have reinvested extensively in the property in recent years, resulting in a spacious, stylish restaurant, two large, beautifully designed function areas and a range of modern bedrooms with every comfort our visitors require.

Are you a motivated, proactive person who cares deeply about creating great guest experiences? Do you take personal pride in supporting and managing your team, helping them to deliver excellent customer service? If so, we would welcome you to apply for the position of part-time Receptionist.

As Receptionist you will have a fully flexible approach as working patterns will include days, evenings, nights and weekends as required. Reporting to Donna Maguire, our Front Office Manager, you will feel comfortable working as part of our close knit team and independently.

Your responsibilities:

As the face of Ivanhoe Hotel, this role includes but is not limited to:

Ensuring each guest receives an exceptional experience at the Ivanhoe Hotel from check in to departure and everything in between
Managing all arriving guests pre-stay and in-stay requirements
Management of all additional guest service requirements including accommodation, restaurant and all other bookings
Ensuring all guest extras and upsells are delivered to an excellent standard
Overview of all guest charges and payments according to services provided
Reviewing guest satisfaction levels and feedback, focusing on continued enhancement of the guest experience while resolving all customer complaints
Ensuring that occupancy is maximised while promoting the services available in the Ivanhoe Hotel
Maintaining good communication and working relationships with all departments to ensure excellent service delivery across the hotel

What do we need from you?

At least 2-3 years’ experience in a similar role within a customer facing role delivering exceptional experiences for your customers
Proven track record of providing exceptional customer care
High level of IT proficiency and knowledge of property management systems
Excellent communication, presentation and interpersonal skills.
Ability to think on your feet, to make decisions, solve problems and take responsibility
Good organisational skills so you’re prepared for every occasion

Job Type: Part-time

Pay: £8.00-£12.71 per hour

Benefits:

Discounted or free food
On-site parking

Experience:

Customer service: 1 year (required)

Work Location: In person

Quick apply

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