Customer experience manager Work, Jobs in Castleton, Dby (with Salaries)

Senior Customer Journey Product Manager
CAML —Manchester
- £75,000 - £85,000 a year
- Full-time
- Agile
3d
General Manager
The Northern Collective —Hathersage
- Up to £45,000 a year
- Full-time
- Hospitality
- Management
- Hotel
- Store discount
- Employee discount
Quick apply
11d
Customer Success Manager
Tes Global —Sheffield
- Full-time
- Hybrid work
- IT
- In-person
- School
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
30Seconds Group Ltd —Manchester
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Work from home
Quick apply
2d
Change Manager (Chesterfield & Spalding)
Gist Limited —Chesterfield
- Up to £55,000 a year
- Full-time
- Project management
- Continuous improvement
- Warehouse experience
- Annual leave
- Employee assistance programme
Operations Manager - Bershka Sheffield
INDITEX —Sheffield
- Full-time
- Employee discount
Quick apply
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
14d
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- AI
- Employee discount
- Referral programme
Quick apply
Customer Advisor
Boots —Bakewell
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
15h
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Business Development Manager
Europa Worldwide Group —Sheffield
- £35,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Referral programme
- Sick pay
Quick apply
Customer Analytics & Insights Manager
Dominos —Manchester
- Full-time
- SQL
- Mentoring
- Leadership
4d
Agile Delivery Manager
Tes Global —Sheffield
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Tesco Travel Money Advisor
Travelex —Glossop
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Customer Service Manager
CHEP —Manchester
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
Retail Store Manager 40 hours/week - Macclesfield
Vodafone —Buxton
- £33,000 - £35,000 a year
- Full-time
- Sales
Senior Product Manager - CRM - SaaS
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
2d
Regional Operations Manager
FBS-Hormann —Manchester
- Full-time
- Management
- Data analysis skills
- Supervising experience
Quick apply
1d
Caravan Park Manager Pair
The Devonshire Group —Baslow
- Up to £55,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
11d

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customer experience manager jobs near castleton, dby

Senior Customer Journey Product Manager

CAML -
Manchester

Apply Now

Job details

Full-time
£75,000 - £85,000 a year
3 days ago

Qualifications

Jira
Kanban
Agile

Full job description

We’re looking for a Senior Customer Journey Product Manager to play a pivotal role in shaping and delivering outstanding, end-to-end customer experiences. This is a high-impact leadership position at the centre of transformation, where you’ll own and define the journeys that matter most to our customers.

You’ll set a clear vision for simple, intuitive and digitally enabled experiences, ensuring journeys are seamless across channels, suppliers and touchpoints. Acting as the senior voice of the customer, you’ll champion low-effort, high-quality interactions and ensure every change delivers measurable value.

This role is equally about building capability and leading through influence -establishing standards, aligning stakeholders and embedding a product-led, customer-first mindset across the organisation.

Please note: This is a 9-12 month fixed term contract.

Key responsibilities

Own and define critical customer journeys, including future-state, digital-first designs
Lead end-to-end experience design (journeys, channels and communication strategies)
Act as the senior CX authority, governing all customer-impacting change
Define and track journey performance metrics, identifying friction and driving continuous improvement
Manage and prioritise a backlog of journey enhancements, translating CX needs into deliverable outcomes
Influence and align senior stakeholders across CX, Operations, Technology and Commercial teams
Drive standardisation to reduce complexity and enable scalable delivery
Ensure consistency across all suppliers, channels and customer touchpoints

What you’ll bring

Experience

Proven experience owning and optimising customer journeys or products in complex organisations
Strong track record delivering cross-functional transformation initiatives
Experience in digital transformation and/or operational service environments
Ability to simplify complex processes into intuitive, customer-friendly experiences
Demonstrated ability to influence senior stakeholders
Data-led mindset, with experience using insights to drive prioritisation and performance

Knowledge & expertise

Deep understanding of customer journey management and service design
Knowledge of digital-first and multi-channel engagement models
Strong understanding of agile and product-led delivery frameworks
Awareness of regulatory/compliance considerations in customer journeys

Technical skills

Customer journey mapping and service design
Translating business needs into user stories and requirements
Backlog ownership and value-driven prioritisation
Data analysis and performance measurement (e.g. customer effort, satisfaction, conversion)
Familiarity with agile tools (e.g. Jira, Scrum, Kanban)

Key behaviours

Customer-first mindset with a passion for simple, effective experiences
Strategic thinker who can balance long-term vision with delivery
Strong stakeholder management and influencing skills
Collaborative and able to work across diverse teams
Proactive problem solver with a solution-led approach
Resilient and adaptable in a fast-paced, transforming environment

IND789

Apply Now

Refine Your Search

customer experience manager jobs in castleton, dby

Senior Customer Journey Product Manager

General Manager

Customer Success Manager

Customer Success Manager

Change Manager (Chesterfield & Spalding)

Operations Manager - Bershka Sheffield

Customer Service Manager X2

AI Product Manager

Customer Advisor

Service Manager

Customer Success Manager

Business Development Manager

Customer Analytics & Insights Manager

Agile Delivery Manager

Tesco Travel Money Advisor

Customer Service Manager

Retail Store Manager 40 hours/week - Macclesfield

Senior Product Manager - CRM - SaaS

Regional Operations Manager

Caravan Park Manager Pair

I want to receive the latest job alerts for customer experience manager in castleton, dby

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