Social work supervisor Work, Jobs in Castleton, Dby (with Salaries)

Out of hours Contact Centre Supervisor
Metro Rod —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Food & Beverage Supervisor
Buxton Crescent —Buxton
- £13.50 an hour
- Full-time
- Leadership
- Resort
- Free parking
- Annual leave
Quick apply
12d
High Intensity CBT Trainee - Wakefield Talking Therapies
Turning Point —Wakefield
- £38,832 a year
- Full-time
- University
- Annual leave
8d
Assistant Manager
Sacro Lounge —Buxton
- £33,200 - £37,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
Immigration Consultant
Fragomen —Sheffield
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Postgraduate Research Support Lead
University of Sheffield —Sheffield
- £48,822 - £58,225 a year
- Full-time
- Hybrid work
- University
- No degree
- School
- Annual leave
- Employee discount
5d
Executive Hospitality Supervisor
JLL —Belper
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Flexible schedule
Retail Manager (Dual Site)
Blythe House Hospice —Whaley Bridge
- £27,000 - £30,000 a year
- Full-time
- Team management
- Hospice
- In-person
Quick apply
Cover Supervisor
St Philip Howard Catholic Voluntary Academy —Glossop
- £19,689 - £20,647 a year
- School
- Employee assistance programme
21h
Maths and English Tutor
Explore Learning —Sheffield
- £8.40 - £12.75 an hour
- Part-time
- English
- Paid training
2d
Supervised Contact Worker (Casual)
Connections Contact Services —Sheffield
- £14.50 an hour
- Weekend availability
- Working with children
- IT
- In-person
Quick apply
2d
After School Club Manager
The Lime Trees —Newbold
- £12.85 an hour
- Part-time
- Management
- Supervising experience
- Bachelor's degree
- Annual leave
Quick apply
3d
Plasterer
Wates —Barnsley
- Maintenance
- Annual leave
HSE Officer
Senior Bird Bellows —Congleton
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
Quick apply
Conference and Events Supervisor
Champneys Mottram Hall —Wilmslow
- £14 an hour
- Full-time
- Free parking
- Annual leave
Quick apply
12d
Performance Venues - Facilities Assistant
University of Sheffield —Sheffield
- £23,742 - £24,685 a year
- Part-time
- Hybrid work
- Customer service
- Maintenance
- University
- Annual leave
- Employee discount
1d
Restaurant Manager
Evelyn's —Manchester
- Up to £17.50 an hour
- Full-time
- IT
- Restaurant
- Employee assistance programme
- Referral programme
Quick apply
9d
ST2 Radiology Academy TSTL
NHS England —Manchester
- Part-time
- School
- Annual leave
Lead Supervisor
Tapestry Inc —Manchester
- Full-time
- Sales
- Employee discount
Research Associate in Social Science & Oral Health
University of Sheffield —Sheffield
- £38,784 - £44,746 a year
- Full-time
- Hybrid work
- Doctoral degree
- Data analysis skills
- University
- Annual leave
- Employee discount
12d

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Out of hours Contact Centre Supervisor

Metro Rod -
Macclesfield

Apply Now

Job details

Permanent | Part-time
£21,887 a year

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Management
Supervising experience
Organisational skills
Leadership
Communication skills

Full job description

Ou t of hours (OOH) Contact Centre Supervisor
Metro Rod LTD
Full time, permanent
30 hours per week
£21,887 per year pro-rata

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance, and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Main Purpose of the Role :

The Out of Hours Contact Centre Supervisor is responsible for leading and developing the Weekend, Evening and Night Contact Centre teams, ensuring the delivery of exceptional customer service and operational performance outside of standard business hours.

The role provides direct supervision, coaching and support to Out of Hours agents while maintaining ownership of service delivery, customer experience, productivity and quality standards.

What does it entail?

Key Responsibilities

Take full ownership of Out of Hours service delivery.
Lead, motivate and develop the Weekend, Evening and Night teams.
Monitor live service levels and take proactive action to maintain performance targets.
Manage resource allocation and workload distribution across Out of Hours operations.
Act as the primary escalation point for operational issues occurring Out of Hours.
Ensure emergency and reactive customer requirements are managed effectively.
Conduct coaching sessions, performance reviews and quality monitoring.
Manage escalated customer contacts and complaints where required.
Drive continuous improvement initiatives across service, quality and productivity.
Participate in the management on-call rota and support major incidents and escalations.

Key Accountabilities

Weekend, Evening and Night team performance.
Achievement of Out of Hours service level targets.
Team productivity and efficiency.
Quality assurance standards.
Escalation management and operational continuity.

What do we look for?

Previous supervisory or team leadership experience within a contact centre environment.
Strong coaching and people management skills.
Experience managing performance against KPIs.
Excellent communication and interpersonal skills.
Ability to make decisions under pressure.
Customer-focused mindset.

Personal Attributes

Leadership and accountability.
Resilience and adaptability.
Strong organizational skills.
Calm decision-making under pressure.
Positive and proactive attitude.
Commitment to delivering exceptional customer service.

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

SK10 2XF

£21,887 per year plus benefits

Permanent - Part-time

Posted 7 days ago

Closing date: 25/07/2026

Job reference: GR1613087MacOOHCCS

Quick Apply

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

£21,887 per year plus benefits

Apply Now

Refine Your Search

social work supervisor jobs in castleton, dby

Out of hours Contact Centre Supervisor

Food & Beverage Supervisor

High Intensity CBT Trainee - Wakefield Talking Therapies

Assistant Manager

Immigration Consultant

Postgraduate Research Support Lead

Executive Hospitality Supervisor

Retail Manager (Dual Site)

Cover Supervisor

Maths and English Tutor

Supervised Contact Worker (Casual)

After School Club Manager

Plasterer

HSE Officer

Conference and Events Supervisor

Performance Venues - Facilities Assistant

Restaurant Manager

ST2 Radiology Academy TSTL

Lead Supervisor

Research Associate in Social Science & Oral Health

I want to receive the latest job alerts for social work supervisor in castleton, dby

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