Shift leader Work, Jobs in Cathays Park, Crf (with Salaries)

Customer Team Leader
Welsh Water —Cardiff
- £35,833 - £39,163 a year
- Hybrid work
- Human resources
- Mentoring
- Free parking
- Annual leave
1d
Enforcement Agent - Rhondda
Dukes Bailiffs Limited —Rhondda
- £28,500 - £100,000 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Health & wellbeing programme
- Flexitime
Quick apply
13d
Support Worker - Young People - Cardiff
TIFA Life —Cardiff
- From £15.07 an hour
- Part-time
- Childcare
- English
- Working with children
- Annual leave
- Referral programme
Quick apply
Leisure Team Leader
Village Hotels - Cardiff - Leisure —Cardiff
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Collections Officer
Capital on Tap —Cardiff
- £27,000 - £34,000 a year
- Full-time
- Financial services
- Communication skills
Burger Boyz Cardiff - Trainee Manager
Burger Boyz —Cardiff
- From £12.71 an hour
- 8 hour shift
- Hospitality
- Restaurant management
- Supervising experience
Quick apply
13d
Burger Boyz Cardiff - Manager
Burger Boyz —Cardiff
- £13.25 - £14.00 an hour
- 8 hour shift
- Hospitality
- Customer service
- Restaurant management
Quick apply
Assistant Manager
Gin & Juice, Cardiff —Grangetown
- £15 - £16 an hour
- Full-time
- Hospitality
- Bar
- Management
- Paid training
- Employee discount
Quick apply
Customer Service Team Member - Part Time Evenings
Starling —Cardiff
- £18,666 - £28,000 a year
- Part-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
13d
Deputy Manager
Mowgli Street Food —Cardiff
- £30,500 a year
- Full-time
- School
- Annual leave
- Employee discount
Quick apply
Store Manager
Starbucks —Cardiff
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Assistant Manager
Starbucks —Cardiff
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Recycling Operative
CheckFire Ltd —Caerphilly
- £28,000.00 - £30,159.96 a year
- Full-time
- Heavy lifting
- In-person
- Mechanical knowledge
- Free parking
- Profit sharing
Quick apply
6d
Clinical Assessor
Capita Health Assessment Advisory Service —Cardiff
- £39,500 - £40,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Quick apply
Assistant Manager
Kiwis Cardiff —Cardiff
- £30,000 - £33,000 a year
- Weekend availability
- Bar
- Management
- In-person
- Sick pay
Quick apply
Senior Support Worker (Adult Service)
Gofal Cymru Care Ltd —Cardiff
- From £14.88 an hour
- Weekend availability
- Supervising experience
- Driving
- IT
- Paid training
- Referral programme
Quick apply
Bar staff / 750 - The Ivor Davies, Cardiff
J D Wetherspoon plc —Cardiff
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
5d
Customer Experience Team Leader
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- IT
- Annual leave
10d
Full-Time Window Cleaning Operator / Van Driver
Vue Window Cleaning —Treharris
- £114.39 - £145.00 a day
- Full-time
- English
- Supervising experience
- Organisational skills
- Paid training
Quick apply
6d
Deputy Officer in Charge
Civic Recruitment Limited —Cardiff
- £24.56 an hour
- Temporary
- Childcare
- Supervising experience
- Working with children
Quick apply
8d

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Customer Team Leader

Welsh Water -
Cardiff

Apply Now

Job details

Fixed term contract
£35,833 - £39,163 a year
1 day ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Car scheme
On-site parking

Qualifications

Fortran
Human resources
Mentoring
Welsh

Full job description

Date:
22 Jul 2026

Company:
DWR Cymru Cyfyngedig Welsh Water Plc

City:
Cardiff

Address:
Cardiff, Wales, GB, CF3 0LT

Job Requisition Number
8983

Work Type
12 Months FTC

Job Function
Customer Services

Salary Range
£35,833.00 -£39,163.00

Base
South East Hub

Closing Date
Sunday 2nd August 2026 at 23:59

What you’ll be responsible for

Coaching and developing advisors in the contact centre in various ways including call listening, quality feedback and process guidance to ensure that individual, team and department targets are achieved.

Being hands on, managing and motivating your team to deliver great customer service. Establishing a high-performance culture by setting and continuously reviewing SMART goals and performance indicators and following company guidelines.

Gathering data from a range of sources to help with optimising team working practices through continuous improvement, innovation, and best practice to increase customer satisfaction and cash collection.

Establishing and maintaining effective working relationships within the team and other parts of the business to ensure goals are supported and delivered.

Promoting awareness around health & safety procedures - being accountable for your own health & safety and having a duty of care to your colleagues and anyone affected by the work you do.

Undertaking any other duties as required to meet the needs of the business.

About you

Experience of managing people and HR practices

Experience of coaching and mentoring a team to maximise its performance and engagement

Experience of managing health and safety

Experience of delivering successful change within a team

Able to communicate well, actively listen and respond appropriately to solve problems

Able to guide, inspire and motivate your team to perform effectively

Able to work to tight deadlines, sometimes in difficult circumstances

Able to use Microsoft software packages along with the company’s internal packages
Good to know

Hybrid working between office and home

Shifts between 0800-1800 with 1 Saturday 09:00-13:00 in 5

Interviews for this role will be held on Thursday 6th August 2026

If you would like further information on this role, please contact [email protected]

Benefits

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)

Option to buy additional annual leave up to 5 days per year

Enhanced employer pension contributions – Up to 11% employer contributions

Free Mortgage Brokering Services

Enhanced family friendly policies

Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes

Gym and fitness discounts as well as high street shopping

Cycle to work scheme

Discount off all Welsh Water visitor attraction centres and gift shops

Car-leasing scheme and free on-site parking at all sites

Health CashBack scheme and access to an online GP service

An employee assistance programme for employees and their immediate family

Many more can be found on our website.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer. Who we are
Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.

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Refine Your Search

shift leader jobs in cathays park, crf

Customer Team Leader

Enforcement Agent - Rhondda

Support Worker - Young People - Cardiff

Leisure Team Leader

Collections Officer

Burger Boyz Cardiff - Trainee Manager

Burger Boyz Cardiff - Manager

Assistant Manager

Customer Service Team Member - Part Time Evenings

Deputy Manager

Store Manager

Assistant Manager

Recycling Operative

Clinical Assessor

Assistant Manager

Senior Support Worker (Adult Service)

Bar staff / 750 - The Ivor Davies, Cardiff

Customer Experience Team Leader

Full-Time Window Cleaning Operator / Van Driver

Deputy Officer in Charge

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