Customer experience specialist Work, Jobs in Chadderton, Gtm (with Salaries)

Customer Support Specialist
EMR Integrated Solutions —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Sick pay
Quick apply
First Response Advisor - Legal Firm
MAJ Law Ltd —Warrington
- £45,000 - £55,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
Quick apply
High Risk Recoveries Agent
Clear Business —Sale
- £25,870 - £33,000 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Quick apply
Showroom Receptionist / Sales Administrator
Droylsden Glass Ltd —Audenshaw
- £26,767.26 a year
- Weekend availability
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
14d
Cruise Sales Specialist
Jobflex —Prestwich
- From £30,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
Quick apply
12h
Quality Assurance Specialist
ELS Recruitment Ltd —Heywood
- From £40,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Content creator
Ox Resin Ltd —Manchester
- £25,000 - £40,000 a year
- Part-time
- Hybrid work
- Driving
- In-person
- Free parking
Quick apply
Customer Service Adviser
Ryder and Dutton —Oldham
- From £20,500 a year
- Weekend availability
- Sales
- Customer service
- English
- Free parking
- Gym membership
Quick apply
14h
Customer Support – Technical Support Specialist
Aareon AG —Manchester
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Organisational skills
- Work from home
8d
Customer Assistant
Lidl —Royton
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
5d
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Sales Support Co-ordinator
British Millerain —Rochdale
- £25,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
Quick apply
2d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Manchester
- Temporary
- Customer service
Customer Experience Specialist - Melio
Xero —Manchester
- Full-time
- Hybrid work
- Communication skills
Bakery Manager
Destiny Foods —Manchester
- £34,000 - £35,000 a year
- Full-time
- Management
- Administrative experience
- Bakery
Quick apply
Planner/Scheduler
Bid Group ltd —Bolton
- From £12.75 an hour
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Service Improvement Specialist
The Guinness Partnership —Oldham
- £46,844 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
1d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £33,744 a year
- Full-time
- Sick pay
4d
Collections Specialist
Together —Cheadle
- Full-time
Quick apply
Plate Freeze Operator
Omega Proteins —Halifax
- From £13 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Forklift
- Free parking
Quick apply
8d

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customer experience specialist jobs near chadderton, gtm

Customer Support Specialist

EMR Integrated Solutions -
Manchester

Quick apply

Job details

Full-time

Benefits

Free parking
Casual dress
Company pension
Sick pay
On-site parking

Qualifications

Jira
Microsoft Word
Microsoft Excel
Microsoft Office
IT
IP networking
Customer support
Microsoft Project

Full job description

Customer Support Specialist

Location: On site – Chadderton, Oldham, Manchester

Introduction:

EMR Integrated Solutions is a leading provider of communications, SCADA and instrumentation solutions. Working with industrial sectors as diverse as water, power, utilities, corporate business, broadcasting and public safety organisations, we have a track record stretching back to the early 1980s and a management team with a wealth of industry experience.

Overview of role:

The Customer Support Specialist will be responsible for supporting customers, managing support requests, diagnosing faults, coordinating resolutions and ensuring excellent customer service throughout the support process.

The Candidate:

The Customer Support Specialist is a full-time role and will work with several different stakeholders including key customers across our network, field engineers, project management and liaise with other support functions across the UK and Ireland.

We are looking for an individual with customer support experience, preferably across a technical domain (Engineering, Telecoms) who feels comfortable working within a demanding support framework, prides themselves on excellent customer service, works well under pressure, flexible and who can adapt to several project delivery and operational support challenges.

EMR has developed a reputation for delivering cutting edge solutions to a diverse range of industries including Energy, Water Utilities, and Transportation. We are looking for an individual who can support our customers with technical and support solutions, provide resolution and deliver a great customer experience.

This position will suit somebody who is familiar with the day-to-day activities of a busy support office, confident working with technical engineering teams, and has the ability to deal with customers in a confident and professional manner. EMR is a successful and expanding organisation with blue-chip customers throughout Ireland and the United Kingdom

Responsibilities:

The Customer Support Specialist responsibilities cover the following areas;

Provide 1st and 2nd line customer and technical support
Manage support tickets, fault resolution activities and customer communications
Work closely with field engineers and project managers
Use CRM and ITSM systems such as Jira and Salesforce
Support remote troubleshooting and project delivery activities
Manage RMAs, equipment dispatch and record keeping
Help achieve customer SLAs and maintain service standards
Build strong working relationships with customers and internal teams

What We're Looking For:

Experience in customer support, ideally within a technical or engineering environment
Comfortable working in a fast-paced support setting
Confident dealing with customers and technical teams
Good IT skills including Microsoft Office and CRM/ITSM systems
Organised, adaptable and calm under pressure
Willing to learn and develop within a growing business
Be commercially aware, achieve great things first time.
Look for opportunities to streamline processes and reduce waste. By working efficiently, we can reduce costs
Support the PM by identifying opportunities for cost saving across project delivery and operations
Technical Skills: Experience working in a challenging technical environment. Can translate technical instruction to support operational requirements and project delivery· Familiar with MS Office applications including MS Word, Excel & Project.
Experience with enterprise management tools for the monitoring and configuration of remote assets. Comfortable adapting to new technology and using systems to diagnose issues
Familiarity with wireless communications protocols would be an advantage as would knowledge of programming & IP networking.
Can assimilate technical information with ease and translate into solutions which are easy to understand
Be able to adapt to new technologies across many domains and customers.
Interpersonal Skills:
Self-Starter willing to seek out new challenges and overcome them
Ambitious – keen to develop new skills and keep growing within EMR
Can build great relationships with colleagues and customers, have excellent people skills.
Highly organised and methodical work ethos can multi-task within a challenging environment.
Ability to find inventive solutions, and to lead/steer discussions to deliver win-win scenarios. Confident to challenge.
Team player, willing to support colleagues to achieve success

Benefits:

Company pension
Free on-site parking
Professional development
Casual dress
Sick pay
23 days holiday

Schedule:

Monday to Friday

Take the next step in your career with EMR Integrated Solutions. Apply now and help us deliver excellence to the UK’s largest utility sectors.

This position is subject to successful completion of security checks, including employment history verification, reference checks, and criminal record screening, in accordance with company policy. For roles requiring National Security Vetting (Security Check), applicants must have been continuously resident in the UK for the past five years.

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in chadderton, gtm

Customer Support Specialist

First Response Advisor - Legal Firm

High Risk Recoveries Agent

Showroom Receptionist / Sales Administrator

Cruise Sales Specialist

Quality Assurance Specialist

Content creator

Customer Service Adviser

Customer Support – Technical Support Specialist

Customer Assistant

Specialist Customer Care

Sales Support Co-ordinator

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Experience Specialist - Melio

Bakery Manager

Planner/Scheduler

Service Improvement Specialist

Jigsaw Homes Group Limited

Collections Specialist

Plate Freeze Operator

I want to receive the latest job alerts for customer experience specialist in chadderton, gtm

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