Guest experience manager Work, Jobs in Chadderton, Gtm (with Salaries)

Guest Experience Manager
Holiday lets —Prestwich
- £35,000 a year
- Part-time
- Hospitality
- Sales
- In-person
- Flexible schedule
Quick apply
5d
Meeting & Event Operations Manager
Village Hotels - Ashton - M&E —Ashton-Under-Lyne
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Meeting & Event Operations Manager
Village Hotels - Cheadle —Cheadle
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Manager
Hampton by Hilton Manchester Northern Quarter —Manchester
- Part-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
8d
Estate Agent
The Property Experts —Oldham
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
General Manager, Bowland Beer Hall
James' Places —Clitheroe
- Up to £45,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
3d
Guest Experience Manager
Dalata —Manchester
- Full-time
- Hospitality
- Computer literacy
- English
- Employee assistance programme
Quick apply
Premium F&B Manager
Eastlands Venue Services Limited —Manchester
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Operations Manager
Tangerine —Manchester
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- In-person
Quick apply
Matchday Welcome Team
Manchester United —Manchester
- Part-time
- Hospitality
- Customer service
- Organisational skills
2d
Function Manager, Holmes Mill
James' Places —Clitheroe
- Up to £34,000 a year
- Full-time
- Hospitality
- Restaurant management
- Hotel
Quick apply
3d
Facilities Manager - Soho House Manchester
Soho House & Co. —Manchester
- Hospitality
- Maintenance
- Microsoft Office
- Employee discount
Quick apply
4d
Leisure Operations Manager
Village Hotels - Cheadle - Leisure —Cheadle
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
20h
Club Experience Assistant
Total Fitness —Manchester
- Up to £12.71 an hour
- Part-time
- Hospitality
- In-person
- Employee assistance programme
- Employee discount
Quick apply
8d
Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
6d
Receptionist
Tribe Manchester Airport —Manchester
- £13.46 an hour
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Events & Partnerships Manager
Debenhams Group —Manchester
- Full-time
- Mentoring
- Contracts
- Leadership
- Employee discount
Quick apply
Sales & Events Co-ordinator
Manchester Hall —Manchester
- £29,500 a year
- Weekend availability
- Hospitality
- Sales
- Microsoft Office
Quick apply
1d
M&E Operations Manager
Brightstar Hospitality Management —Cheadle
- Weekend availability
- Hospitality
- Bar
- Microsoft Office
Quick apply
14d
Meeting and Events Sales Manager
Village Hotels - Cheadle —Cheadle
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
2d

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Guest Experience Manager

Holiday lets
Prestwich

Quick apply

Job details

Part-time
£35,000 a year
5 days ago

Benefits

Flexible schedule

Qualifications

Hospitality
Sales
Leadership
Communication skills
Marketing

Full job description

** Please note only applications submitted with a CV and Covering Letter by email to [email protected] will be considered. We will not consider applications submitted via indeed**

Guest Experience, Marketing & Partnerships Manager

Supreme Escapes, Prestwich (M25 0DB)
Part-Time – 25 Hours Per Week
4 Days Office Based + 1 Flexible Day
Salary Equivalent to £35,000 Full Time (Pro Rata)

We are an established luxury accommodation brand with a successful and growing portfolio of exceptional group stay properties across the UK.

We are now looking for a highly organised, commercially minded and creative individual to take ownership of the guest experience, occupancy growth and marketing performance of our North Wales and West Yorkshire portfolio.

This is an exciting opportunity for someone who wants to make a genuine impact. You will have the autonomy to shape guest experience, develop marketing initiatives, build strategic partnerships and drive occupancy growth across a portfolio of unique luxury properties.

We are looking for someone with exceptional communication skills, a strong understanding of marketing and customer engagement, and the ability to convert enquiries into bookings whilst maintaining the outstanding guest experience and review standards that Supreme Escapes is known for.

Working alongside our Property Maintenance & Compliance Manager, you will play a key role in ensuring operational excellence whilst helping to grow the portfolio through creative marketing, relationship building and sales initiatives.

Main Responsibilities

Guest Experience & Sales

Managing guest communication from initial enquiry through to post checkout feedback
Responding quickly, professionally and confidently across Airbnb, Booking.com, direct booking channels and social media platforms
Converting enquiries into bookings through exceptional communication and customer service
Maximising occupancy levels, guest satisfaction and review scores
Driving increased revenue with a particular focus on midweek bookings and repeat business
Creating and developing guest packages, experiences and promotional offers
Maintaining the existing exceptional guest experience standards and reputation

Marketing, Partnerships & Brand Growth

Planning and creating engaging social media content across multiple platforms
Developing marketing campaigns to increase brand awareness, occupancy and direct bookings
Creating promotional packages and partnership opportunities
Building relationships with local businesses, wedding venues, corporate organisations, tourism providers and referral partners
Reaching out proactively to companies and organisations to secure accommodation partnerships and corporate bookings
Identifying new sales opportunities and innovative ways to increase occupancy across the portfolio
Monitoring booking performance and identifying growth opportunities
Strengthening the property brand across every customer touchpoint

Operations

Identifying and implementing guest experience improvements
Providing some evening and weekend guest responses where required (incorporated into flexible working hours)
Working collaboratively with our Property Maintenance & Compliance Manager, with some crossover in operational responsibilities and annual leave cover
Supporting the continued development of systems, processes and operational efficiencies across the portfolio

About You

We are looking for someone who is:

An exceptional communicator with outstanding written and verbal communication skills
Confident, professional and personable when dealing with guests, businesses and corporate clients
Commercially aware with a naturally sales focused mindset
Creative and confident producing marketing content and campaigns
Passionate about hospitality and customer experience
Highly organised with strong attention to detail
Comfortable managing multiple properties and priorities
Confident using booking platforms, social media and digital marketing tools
Proactive, positive and solutions focused
Motivated by growth, performance and continuous improvement

What We Offer

A friendly and supportive office environment
Flexible working structure
Opportunity to shape and develop a newly created role
Autonomy to influence marketing, partnerships, guest experience and occupancy growth
Long term progression within an established, high performing luxury accommodation brand with continued expansion plans

Application Process

To apply, please send:

Your CV
A Cover Letter
Examples of previous marketing campaigns, social media content, creative projects or a portfolio of work demonstrating your communication and marketing abilities

** Please note only applications submitted with a CV and Covering Letter by email to [email protected] will be considered. We will not consider applications submitted via indeed**

Pay: £35,000.00 per year

Work Location: In person

Quick apply

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