Security specialist Work, Jobs in Chaddesden, Dby (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Security Officer
Anchor Group Services —Derby
- £13.45 an hour
- Weekend availability
- Employee assistance programme
3d
Building Services Operations Specialist
NAB-Jones Lang LaSalle Services —Derby
- 12 hour shift
- First Aid Certification
- In-person
- Communication skills
- Annual leave
Quick apply
Sales - Sales Advisor Temporary - UK
New Look —Derby
- Full-time
- Customer service
CCTV Monitoring Operative
P&D Specialist Services Limited —Matlock
- £29,484 a year
- 12 hour shift
- Customer service
- Computer literacy
- Typing
- Free parking
- Profit sharing
Quick apply
12d
Retail Security Officer
Bardwood —Derby
- £13.10 an hour
- Full-time
Quick apply
Offender Management Unit - Case Administrator
Serco Plc —Uttoxeter
- £26,510 a year
- Full-time
- Microsoft Word
- Communication skills
- Office experience
- Employee assistance programme
- Employee discount
Building Services Operations Specialist
JLL —Derby
- 12 hour shift
- First Aid Certification
- Communication skills
- Annual leave
Trainee Health Physicist - Submarines
Rolls-Royce —Derby
- Full-time
- No degree
1d
Head of Operations
Ministry of Justice —Burton-On-Trent
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Research
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
Operational Support Officer
HM Courts & Tribunal Service —Nottingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
Flights & Ticketing Executive
Riviera Travel —Burton-On-Trent
- Full-time
- Hybrid work
- Travel
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
4d
Service Operator - Loughborough and Leicester
Selecta —Loughborough
- £30,092 a year
- Full-time
- Customer service
- Sick pay
Quick apply
2d
Group Facilitator
Serco Plc —Uttoxeter
- £34,475 a year
- Part-time
- Employee assistance programme
Fire Door Inspector/Auditor
Logic Fire and Security Ltd —Nottingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
Class A Fire & Security - Apprentice Fire and Security Engineer
Apprenticeships at Skills for Security —Ripley
- £8 an hour
- Maths
Quick apply
Branch Manager - Derby
Leek Building Society —Derby
- £32,137 - £34,280 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Training & development
- Annual leave
- Sick pay
Quick apply
Veeva Vault Support Senior Specialist
Kindeva Drug Delivery Careers —Loughborough
- Full-time
- Remote
- Microsoft Word
- Engineering
- Master's degree
Quick apply
14d
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
- £28,000 - £30,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Employee discount
- Referral programme
Healthcare Assistant
Operose Health —Nottingham
- £26,000 - £28,000 a year
- Inventory control
- Computer literacy
- Computer skills
- Annual leave
Quick apply

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Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
5 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

security specialist jobs in chaddesden, dby

Subject Matter Expert (SME)

Security Officer

Building Services Operations Specialist

Sales - Sales Advisor Temporary - UK

CCTV Monitoring Operative

Retail Security Officer

Offender Management Unit - Case Administrator

Building Services Operations Specialist

Trainee Health Physicist - Submarines

Head of Operations

Operational Support Officer

Flights & Ticketing Executive

Service Operator - Loughborough and Leicester

Group Facilitator

Fire Door Inspector/Auditor

Class A Fire & Security - Apprentice Fire and Security Engineer

Branch Manager - Derby

Veeva Vault Support Senior Specialist

1st/2nd Line IT Support Analyst

Healthcare Assistant

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