Contract administrator Work, Jobs in Chapel Allerton, Wyk (with Salaries)

Complaints Administrator
Zenith —Leeds
- £26,215.15 a year
- Communication skills
- Banking
- Free parking
- Annual leave
12h
Visa Compliance Administrator
Leeds Trinity University —Leeds
- £26,707 - £31,236 a year
- Full-time
- Remote
- Computer literacy
- Microsoft Office
- Communication skills
7d
Recruitment Administrator
AS Care —Leeds
- From £25,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
2d
Customer Services Administrator (3 month FTC)
Zenith —Leeds
- From £26,215.15 a year
- Hybrid work
- Communication skills
- Free parking
- Annual leave
12h
Administrator
Carter Jonas —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Referral programme
Legal Administrator
Williams Lea —Leeds
- £26,227.50 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- In-person
- Referral programme
9d
Administrator
Omnia Resourcing —Leeds
- £34,000 a year
- Administrative experience
- Organisational skills
- Communication skills
Dealer Support Administrator
Zenith —Leeds
- £26,215 a year
- Data entry
- Communication skills
Quick apply
Subcontractor Trainee Estimator/Estimating Administrator at Yeoman Shield
Harrison Thompson —Farnley and Wortley
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
13d
People Services Administrator
Leeds Trinity University —Leeds
- £26,707 - £31,236 a year
- Full-time
- Continuous improvement
- Recruiting
- Contracts
5d
Dealer Services Administrator
Zenith —Leeds
- £26,215 a year
- Data entry
- Communication skills
- Referral programme
HR Project Administrator (6 months FTC)
Turner & Townsend —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Administrative experience
Quick apply
Service Administrator - Leeds
GEA Group Aktiengesellschaft —Leeds
- Full-time
- Customer service
- Communication skills
Client Services Coordinator
Ameresco —Leeds
- Full-time
- Organisational skills
- Analytics
1d
FM Helpdesk Operator
Pinnacle Group —Morley
- £13.33 an hour
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
7d
Business Support Administrator Fixed Term Contract 12 Months
WTW —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
6h
Casework Support Administrator
University of Bradford —Bradford
- £25,448 - £26,942 a year
- Full-time
- Administrative experience
- University
1d
Part-Time Mortgage Administrator (3-Month Fixed-Term Contract)
Biscayne Residential Properties —Bradford
- £11,000 - £12,000 a year
- Part-time
- Basic maths
- Microsoft Office
- Financial services
- Flexible schedule
Quick apply
8d
Contracts Administrator - Plumbing & Heating
PTS —Leeds
- Full-time
- Computer literacy
- Databases
- Computer skills
- Annual leave
- Employee assistance programme
8d
Client Support Administrator - Fixed Term Contract
DAC Beachcroft —Leeds
- Administrative experience
- Data entry
- Organisational skills
Quick apply

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contract administrator jobs near chapel allerton, wyk

Complaints Administrator

Zenith -
Leeds

Apply Now

Job details

Permanent
£26,215.15 a year
12 hours ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Tech scheme
Company events
Employee assistance programme
Life insurance
On-site parking

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Stakeholder liaison
Case record updates
Complaint handling
Customer interaction
Root cause analysis
Communication skills
Banking

Full job description

Are you someone who's committed to creating fair, positive customer experiences? Do you enjoy getting to the heart of issues, resolving concerns with clarity, and improving processes so customers benefit? If so, you'll feel right at home at Zenith.

For over 30 years, Zenith has been at the forefront of the transition to sustainable vehicle solutions. As the UK's largest independent vehicle solutions provider, we take pride in our people, our award-winning service, and our mission to make mobility smarter, greener, and accessible to everyone.

Within our Consumer Division, we partner with major automotive brands and financial institutions to deliver clear, consistent and responsible customer experiences. This includes our digital personal contract hire brand, ZenAuto, as well as our expanding White Label B2B2C partnerships. Our Consumer Customer Services team plays a vital role in ensuring fair and transparent interactions within an FCA‑regulated environment - where doing the right thing isn't just a requirement, it's who we are.

We're now looking for Complaints Administrator. In this role, you'll work across a varied portfolio, ranging from manufacturer queries to regulated process concerns, financial complaints (including personal contract hire calculations and commission disclosures) and operational issues. It's a strong opportunity for anyone coming from a banking environment who wants a broader, more varied landscape of casework. Success here calls for curiosity, clear thinking and the confidence to explain complex regulatory information in a way customers can easily understand.

What you'll be doing

You'll investigate and resolve customer complaints that need handling beyond first point of contact. You'll work with care, consistency and attention to detail to ensure every customer receives a fair, timely and well‑communicated outcome.

Responsibilities

Managing a personal caseload, ensuring all complaints are addressed within agreed timescales.
Taking ownership of the end‑to‑end complaints process; from initial contact to final response, ensuring all actions align with FCA requirements.
Carrying out clear, well‑structured investigations and communicating outcomes in a transparent and accessible way.
Using strong written and verbal communication to support customers and remove obstacles to resolution.
Handling complex or sensitive issues calmly and constructively.
Accurately documenting every interaction and update in the complaint record.
Identifying trends and root causes and feeding insights into the business to support continuous improvement.
Contributing to calibration sessions and sharing learning with colleagues.
Working across multiple systems to gather information and manage cases.
Building effective working relationships with internal teams and external stakeholders.
Supporting colleagues by sharing knowledge and assisting with queries during busy periods.

What you'll bring

We're looking for someone who is consistent, thoughtful and confident in handling customer conversations. You will be someone who listens carefully, communicates clearly and approaches each case with professionalism and fairness.

Essential skills and experience:

Previous complaints handling experience within a regulated environment.
Strong communication skills and the ability to tailor your approach based on the situation.
Comfortable navigating multiple systems and learning new tools.
Ability to multi‑task, take accurate notes and work efficiently under time pressure.
Clear, concise written communication with a focus on accuracy and transparency.
Well‑organised, consistent and comfortable prioritising a changing workload.
Composed and resilient when managing higher‑pressure or emotionally challenging situations.
A genuine commitment to delivering fair and positive outcomes for customers.

Why Choose Zenith?

We're proud to be:

Award-winning – Leasing Company of the Year (Fleet News 2023) Large Business of the Year Award (Yorkshire Post Excellence in Business Awards), winners of the Diversity and Inclusion Award (Yorkshire Post Excellence in Business Awards), and winners of the Wellbeing Award (Fleet News 2025).
Sustainability leaders – With 41% of our fleet now Battery Electric Vehicles (BEVs), we're driving the transition to net zero as a carbon-neutral organisation. We're also proud issuers of the UK leasing sector's largest-ever green bond.
Committed to Innovation: With a thriving fleet of 169,910 vehicles and consistent revenue growth, we're at the forefront of industry transformation.
Inclusive - Integrity, clarity and collaboration sit at the heart of how we work. Our teams champion fair customer outcomes, protect vulnerable customers and maintain the high standards expected by our partners. With six colleague‑led diversity groups, we're continually investing in an environment where everyone can thrive.
A place to grow - From regular FCA‑related training and tailored workshops to ongoing coaching from our People Leads, we focus on individual learning styles and clear progression routes through our MyGPS development framework.

Reward

Salary £26,215.15
24 days' annual leave plus birthday leave
Life Insurance & Breakdown Cover
Dental & Health Cash Plans, Critical Illness Cover
Tech Scheme & Cycle to Work Scheme
Perks at Work – save on everyday essentials
Wellbeing support including onsite GP, EAP, pensions advice, funded HRT treatment, Mental Health First Aiders
Sports & Social Club, company activities, and team events
Free onsite parking
Inclusive culture with colleague-led equality networks

Sound Like the Right Opportunity for You? Apply Now!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

INDCS

Apply Now

Refine Your Search

contract administrator jobs in chapel allerton, wyk

Complaints Administrator

Visa Compliance Administrator

Recruitment Administrator

Customer Services Administrator (3 month FTC)

Administrator

Legal Administrator

Administrator

Dealer Support Administrator

Subcontractor Trainee Estimator/Estimating Administrator at Yeoman Shield

People Services Administrator

Dealer Services Administrator

HR Project Administrator (6 months FTC)

Service Administrator - Leeds

Client Services Coordinator

FM Helpdesk Operator

Business Support Administrator Fixed Term Contract 12 Months

Casework Support Administrator

Part-Time Mortgage Administrator (3-Month Fixed-Term Contract)

Contracts Administrator - Plumbing & Heating

Client Support Administrator - Fixed Term Contract

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