Line support engineer Work, Jobs in Chapelhall, Nlk (with Salaries)

2nd Line Support Engineer
Northern Marine Group —Glasgow
- Azure
- Microsoft Office
- SharePoint
7d
Planning Engineer
Scottish Power —High Blantyre
- Up to £66,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Access
- Microsoft Office
- Annual leave
- Employee discount
Workspace Support - Livingston - Sky Spaces
Emcor —Livingston
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Welder
Babcock International —Dunfermline
- £53,599 a year
- 12 hour shift
- Welding
- Annual leave
- Employee assistance programme
Multi Skilled Engineer- Fresh- 2 weeks dayshift, 1 week backshift
Albert Bartlett —Airdrie
- £21.10 - £26.38 an hour
- Weekend availability
- Mechanical knowledge
- Free parking
- Employee assistance programme
Quick apply
Senior Project Engineer - Electrical
Equans —Motherwell North
- Full-time
- Construction
- Annual leave
- Employee assistance programme
CAD Technician
Advance Grid Solutions —Bellshill
- £25,000 - £35,000 a year
- Full-time
- AutoCAD
- Schematics
- CAD
Quick apply
11d
Control Engineer
Scottish Power —Glasgow
- £55,000 - £68,750 a year
- Management
- Customer service
- Communication skills
- Annual leave
- Employee discount
Senior Project Engineer - Mechanical
Equans —Motherwell North
- Full-time
- Construction
- Mechanical knowledge
- Annual leave
- Employee assistance programme
10d
Project Planner
M Group —Bellshill
- Hybrid work
- Contracts
- Annual leave
- Employee assistance programme
8d
Project Administrator (Fixed Term)
Commsworld —Newbridge
- Up to £25,000 a year
- Temporary
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Night Warehouse Administrator
GXO Logistics —Bellshill
- £31,400.74 a year
- Full-time
- Microsoft Excel
- IT
- Communication skills
- Annual leave
- Employee discount
Multi Skilled Engineer (Mechanical / Plumbing)
Equans —Bellshill
- Up to £38,000 a year
- Full-time
- Computer literacy
- Maintenance
- English
- Annual leave
- Employee assistance programme
8d
Civil/Structural Engineer
Advance Grid Solutions —Bellshill
- £45,000 - £50,000 a year
- Full-time
- Engineering
- System design
- Master's degree
Quick apply
9d
Infrastructure Engineer - Cyber & Information Security - Armed Forces Internship
NHS Scotland —Bothwell
- £34,544 - £43,039 a year
- Call to connect
- IT
- Internship
- Communication skills
2d
Senior Commissioning Engineer
Scottish Power —Motherwell
- £68,750 - £82,500 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Employee discount
Modifications Technician (Polmadie)
CAF Rail UK —Glasgow
- £53,000 a year
- Overtime
- Annual leave
R&D ENGINEER
Mersen —Holytown
- Up to £44,000 a year
- Full-time
- Engineering
- Master's degree
- Project management
8d
Principal Mechanical Design Engineer
Equans —Motherwell North
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
SCADA Engineer
Scottish Power —Glasgow
- From £45,400 a year
- Hybrid work
- Computer Science
- Engineering
- Analysis skills
- Annual leave
- Employee discount
8d

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2nd Line Support Engineer

Northern Marine Group -
Glasgow

Apply Now

Job details

7 days ago

Qualifications

Microsoft Windows Server
Azure
Procurement
Microsoft Office
SharePoint
IT
IP networking
Root cause analysis
Communication skills
IaaS
Active Directory
Intune

Full job description

The 2nd Line Support Engineer is responsible for providing advanced technical support across the organisation's IT estate, with a strong focus on incident escalations, cloud‑based platforms, and service continuity.

This role acts as a technical bridge between 1st Line Service Desk and 3rd Line / specialist teams, ensuring efficient escalation, clear communication, and timely resolution of complex issues. The engineer will also contribute to service improvement, documentation, and root cause analysis.

Key Responsibilities

Incident & Escalation Management
- Act as the primary point of escalation from 1st Line Support for incidents that require deeper technical investigation.
- Diagnose and resolve complex issues across infrastructure, cloud services, and end‑user systems within agreed SLAs.
- Escalate unresolved or high‑impact incidents to 3rd Line / external vendors, ensuring full technical context and clear handover.
- Take ownership of incidents through to resolution, maintaining accountability and customer communication throughout.

Cloud & Modern Workplace Technologies
- Provide 2nd line support for cloud‑based services, including (but not limited to):
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Azure AD / Entra ID (identity, access, conditional access)
- Azure IaaS / PaaS components where applicable
- Support hybrid environments integrating on‑premise and cloud services.
- Assist with cloud service monitoring, service health reviews, and incident trend analysis.

Liaison & Collaboration
- Work closely with 1st Line Support to:
- Improve first‑time fix rates
- Provide coaching and technical guidance
- Identify training and knowledge gaps
- Collaborate with 3rd Line Engineers, Architects, and Vendors to resolve complex or systemic issues.
- Act as a technical point of contact during major incidents, changes, and service outages.

Problem Management & Service Improvement
- Perform root cause analysis (RCA) on recurring incidents and contribute to problem records.
- Identify opportunities to improve system stability, monitoring, and support processes.
- Create and maintain technical documentation, knowledge base articles, and escalation runbooks.
- Contribute to change assessments and support post‑implementation reviews.

Security, Compliance & Best Practice
- Support security controls, patching, and vulnerability remediation activities.
- Ensure incidents and requests are handled in line with internal policies, security standards, and compliance requirements.
- Promote ITIL‑aligned service management best practices.

Candidate Criteria

HNC/HND or equivalent experience
Previous experience in an IT related procurement / administration
IP Networking and Hardware support
Desktop & Printer Hardware support
Windows 11 support
Windows Server Administration
Active Directory Administration
MDM Administration - InTune
Office 365 Administration
Azure Administration
Desktop & Printer Hardware support
Remote access experience and remote support
M365 Support in specific areas, i.e. SharePoint and Teams
Technical Documentation
Excellent organisation skills
Excellent communication skills

Apply Now

Refine Your Search

line support engineer jobs in chapelhall, nlk

2nd Line Support Engineer

Planning Engineer

Workspace Support - Livingston - Sky Spaces

Welder

Multi Skilled Engineer- Fresh- 2 weeks dayshift, 1 week backshift

Senior Project Engineer - Electrical

CAD Technician

Control Engineer

Senior Project Engineer - Mechanical

Project Planner

Project Administrator (Fixed Term)

Night Warehouse Administrator

Multi Skilled Engineer (Mechanical / Plumbing)

Civil/Structural Engineer

Infrastructure Engineer - Cyber & Information Security - Armed Forces Internship

Senior Commissioning Engineer

Modifications Technician (Polmadie)

R&D ENGINEER

Principal Mechanical Design Engineer

SCADA Engineer

I want to receive the latest job alerts for line support engineer in chapelhall, nlk

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