business support Work, Jobs in chard, som (with Salaries)

Customer Engagement Centre Supervisor
NUMATIC INTERNATIONAL LIMITED —Chard
- From £34,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Quick apply
10d
Sustainability Data Specialist
Modus Furniture Ltd —Chard
- £28,000 - £38,000 a year
- Full-time
- Data analysis skills
- Master's degree
- Analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply
Sales and Business Support Administrator
Sintela Limited —Dorchester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
ELV Operative
EMR Group —Chard
- Full-time
- IT
- Annual leave
Quick apply
9d
Retail Supervisor
Screwfix —Axminster
- £14.08 an hour
- Part-time
- Employee discount
Estate Agent
The Property Experts —Yeovil
- £8,400 a month
- Remote
- Sales
- Administrative experience
Tesco Colleague - Chard Superstore - Dairy
Tesco UK —Chard
- £13.28 - £14.55 an hour
- Part-time
11d
Tesco Colleague - Chard Superstore - BWS
Tesco UK —Chard
- £13.28 - £14.55 an hour
- Part-time
11d
Tesco Colleague - Chard Superstore - Services
Tesco UK —Chard
- £13.28 - £14.55 an hour
- Part-time
11d
Customer Service Officer
Leonardo UK Ltd —Yeovil
- £44,000 - £50,000 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Flexible schedule
- Referral programme
2d
Dental Group Compliance Manager (South West Area)
SpaDental Limited —Chard
- Up to £35,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Administrative experience
- Travel
- Work from home
Quick apply
4d
Business Support Administrator
Integrated Pathology Partnership Limited —Taunton
- £25,760 - £27,476 a year
- Part-time
4d
Business Support Assistant
Somerset Council —Taunton
- £24,796 - £25,185 a year
- English
- Administrative experience
- Organisational skills
- Work from home
9d
Safety, Health & Environmental Business Partner
YeoValley —Crewkerne
- £45,000 - £52,500 a year
- Monday to Friday
- Management
- SharePoint
- In-person
Quick apply
Store Team Member
Home Bargains —Chard
- £12.71 - £13.00 an hour
- Part-time
- Bakery
- Café
- Store discount
- Annual leave
Quick apply
5d
Communications Team Member (with an events focus)
Dot-The-Eye Ltd —Ilminster
- £24,800 - £25,500 a year
- Full-time
- Social media management
- English
- Microsoft Office
- Life insurance
Quick apply
10d
Head of Operations
Berrys Coaches (Taunton) Ltd —Taunton
- £65,000 - £80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
Recruitment Consultant
TBC —Taunton
- £27,000 - £32,500 a year
- Full-time
- No experience needed
- Free parking
- Annual leave
Insurance Advisor
NFU Mutual Agency —Ilminster
- £25,000 - £30,000 a year
- Full-time
- Free parking
3d
Retail Sales Advisor - Yeovil
Oak Furnitureland —Yeovil
- £50,518 - £56,075 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme

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business support jobs near chard, som

Customer Engagement Centre Supervisor

NUMATIC INTERNATIONAL LIMITED -
Chard

Quick apply

Job details

From £34,000 a year
10 days ago

Qualifications

Microsoft Powerpoint
Microsoft Outlook
Customer service
IT
Leadership
Communication skills
Office experience

Full job description

The Customer Engagement Centre Supervisor will be responsible for managing and leading a team of employees, overseeing the day-to-day performance within the customer engagement centre. You will communicate departmental goals and service deadlines to the team, whilst ensuring the delivery of professional customer service within a sales focused environment.

You will have full knowledge of all aspects of the Customer Engagement Centre activities reflecting the multi-skilled environment and will manage information to best influence the performance of the team to deliver against Key Service KPI’s. You will be accountable for excellence in internal and external customer service provision, driving an increase in revenues and maximising up sell opportunities. In collaboration with the Marketing and Communication team you will understand social media impact and lead various social omni-channel campaigns to further enhance reach across all customer demographics.

Demonstrable experience of leading a small to medium team, working to critical deadlines.
Robust experience working in an office environment.
Robust understanding of commercial and customer relationships.
Experience with interacting with customers and across disciplines and teams.
Experience of dealing with complicated customer service issues and demands.
Ability to provide leadership and guidance into all aspects of work.
Strong, prioritisation skills with ability to manage competing, conflicting demands.
Ability to work independently and as part of a team, using own initiative.
Ability to establish and maintain effective working relationships.
Ability to work under pressure; be results driven.
Excellent communication skills, ability to communicate verbally, written and via presentation
Strong IT skills, including Word, Outlook, Excel, and PowerPoint.

Act as first point of contact for the Customer Engagement Team to both internal and external stakeholders, communicating progress and requirements where relevant.
Deliver against Key Customer Engagement Centre KPI’s (Service Level, ASA, Abandon Rate)
Ensure advisor adherence to system process including but not limited to the CRM system.
Successfully deliver and maintain customer insight and escalated issues process.
Create and maintain management information reporting dashboard.
Provide clear and concise data and analysis showing an understanding of success and where corrective action is required.
Ensure that all business initiatives are supported and implemented.
Contribute to recruitment and induction programmes, acting as a lead with relevant internal stakeholders.
Lead members of the Customer Engagement team to support a culture of continuous improvement.
Ensure attention to detail, rectification of process errors and cost control are considerations on all team activities and tasks.
Represent your team to ensure the interests of the Customer Engagement Centre are properly represented and promoted.
Fully implement all changes to processes, methodology, environment, and practice within the department in a positive supportive manner.
Support the Assistant Manager on any business improvement projects to support activities that impact your own job or that of your team.

Hours.

Monday Day Off

Tuesday 10:00 - 20:00

Wednesday 10:00 – 20:00

Thursday 08:00 – 18:00

Friday 08:00 – 18:00

Saturday Day Off

Sunday Day Off

Quick apply

Refine Your Search

business support jobs in chard, som

Customer Engagement Centre Supervisor

Sustainability Data Specialist

Sales and Business Support Administrator

ELV Operative

Retail Supervisor

Estate Agent

Tesco Colleague - Chard Superstore - Dairy

Tesco Colleague - Chard Superstore - BWS

Tesco Colleague - Chard Superstore - Services

Customer Service Officer

Dental Group Compliance Manager (South West Area)

Business Support Administrator

Business Support Assistant

Safety, Health & Environmental Business Partner

Store Team Member

Communications Team Member (with an events focus)

Head of Operations

Recruitment Consultant

Insurance Advisor

Retail Sales Advisor - Yeovil

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