customer experience manager Work, Jobs in chard, som (with Salaries)

Customer Engagement Centre Supervisor
NUMATIC INTERNATIONAL LIMITED —Chard
- From £34,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Quick apply
10d
Deputy Store Manager
Lidl —Chard
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
2d
Customer Service Manager
Leonardo UK Ltd —Yeovil
- £59,000 - £66,000 a year
- Full-time
- Hybrid work
- Military
- Flexible schedule
- Referral programme
2d
Head of Operations
Berrys Coaches (Taunton) Ltd —Taunton
- £65,000 - £80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
Customer Service Officer
Leonardo UK Ltd —Yeovil
- £44,000 - £50,000 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Flexible schedule
- Referral programme
2d
Deputy Store Manager - Axminster
Mole Avon Country Stores —Axminster
- £28,000 - £32,000 a year
- Weekend availability
- Management
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
11d
Assistant Branch Manager
Total Plumbing Supplies —Chard
- Full-time
- Management
- Sales
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Café Manager
Symondsbury Estate —Bridport
- From £34,000 a year
- Full-time
- Hospitality
- Sales
- Computer literacy
- Store discount
- Employee discount
Quick apply
5d
General Manager
Marston's Pubs —Ilminster
- Up to £45,000 a year
Quick apply
Property Services Manager
SHAL Housing —Bridgwater
- £50,000 a year
- Full-time
- Hybrid work
- Maintenance
- Supervising experience
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
Retail Sales Advisor - Yeovil
Oak Furnitureland —Yeovil
- £50,518 - £56,075 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Production Manager
Bodycote —Chard
- Continuous improvement
- Travel
- IT
- Free parking
- Employee assistance programme
Aftersales Manager
Sandown Mercedes Benz of Dorchester —Dorchester
- Up to £58,000 a year
- Full-time
- Customer service
- In-person
- Cash handling
- Employee discount
- Life insurance
Quick apply
3d
Workshop Manager
Bartlett Park Garage Ltd —Chard
- £37,500 - £45,000 a year
- Full-time
- Customer service
- Maintenance
- Quality control
- Employee discount
Quick apply
4d
Account Manager
Sykes Holiday Cottages —Lyme Regis
- £25,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Material Delivery Manager
Leonardo UK Ltd —Yeovil
- £53,000 - £55,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Negotiation
- Flexible schedule
- Referral programme
2d
Deputy Manager
Iceland —Honiton
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Customer Service / Account Manager
Carly Press —Wellington
- £26,702 - £33,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
Quick apply
3d
General Manager
Bradfords Building Supplies —Honiton
- Full-time
- Communication skills
Quick apply
12d
Showroom Manager
Total Plumbing Supplies —Chard
- Monday to Friday
- CRM software
- Sales
- CAD
- Annual leave
- Employee assistance programme
Quick apply

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Customer Engagement Centre Supervisor

NUMATIC INTERNATIONAL LIMITED -
Chard

Quick apply

Job details

From £34,000 a year
10 days ago

Qualifications

Microsoft Powerpoint
Microsoft Outlook
Customer service
IT
Leadership
Communication skills
Office experience

Full job description

The Customer Engagement Centre Supervisor will be responsible for managing and leading a team of employees, overseeing the day-to-day performance within the customer engagement centre. You will communicate departmental goals and service deadlines to the team, whilst ensuring the delivery of professional customer service within a sales focused environment.

You will have full knowledge of all aspects of the Customer Engagement Centre activities reflecting the multi-skilled environment and will manage information to best influence the performance of the team to deliver against Key Service KPI’s. You will be accountable for excellence in internal and external customer service provision, driving an increase in revenues and maximising up sell opportunities. In collaboration with the Marketing and Communication team you will understand social media impact and lead various social omni-channel campaigns to further enhance reach across all customer demographics.

Demonstrable experience of leading a small to medium team, working to critical deadlines.
Robust experience working in an office environment.
Robust understanding of commercial and customer relationships.
Experience with interacting with customers and across disciplines and teams.
Experience of dealing with complicated customer service issues and demands.
Ability to provide leadership and guidance into all aspects of work.
Strong, prioritisation skills with ability to manage competing, conflicting demands.
Ability to work independently and as part of a team, using own initiative.
Ability to establish and maintain effective working relationships.
Ability to work under pressure; be results driven.
Excellent communication skills, ability to communicate verbally, written and via presentation
Strong IT skills, including Word, Outlook, Excel, and PowerPoint.

Act as first point of contact for the Customer Engagement Team to both internal and external stakeholders, communicating progress and requirements where relevant.
Deliver against Key Customer Engagement Centre KPI’s (Service Level, ASA, Abandon Rate)
Ensure advisor adherence to system process including but not limited to the CRM system.
Successfully deliver and maintain customer insight and escalated issues process.
Create and maintain management information reporting dashboard.
Provide clear and concise data and analysis showing an understanding of success and where corrective action is required.
Ensure that all business initiatives are supported and implemented.
Contribute to recruitment and induction programmes, acting as a lead with relevant internal stakeholders.
Lead members of the Customer Engagement team to support a culture of continuous improvement.
Ensure attention to detail, rectification of process errors and cost control are considerations on all team activities and tasks.
Represent your team to ensure the interests of the Customer Engagement Centre are properly represented and promoted.
Fully implement all changes to processes, methodology, environment, and practice within the department in a positive supportive manner.
Support the Assistant Manager on any business improvement projects to support activities that impact your own job or that of your team.

Hours.

Monday Day Off

Tuesday 10:00 - 20:00

Wednesday 10:00 – 20:00

Thursday 08:00 – 18:00

Friday 08:00 – 18:00

Saturday Day Off

Sunday Day Off

Quick apply

Refine Your Search

customer experience manager jobs in chard, som

Customer Engagement Centre Supervisor

Deputy Store Manager

Customer Service Manager

Head of Operations

Customer Service Officer

Deputy Store Manager - Axminster

Assistant Branch Manager

Café Manager

General Manager

Property Services Manager

Retail Sales Advisor - Yeovil

Production Manager

Aftersales Manager

Workshop Manager

Account Manager

Material Delivery Manager

Deputy Manager

Customer Service / Account Manager

General Manager

Showroom Manager

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