Application support specialist Work, Jobs in Charing Cross, Gtl (with Salaries)

Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills
Application Support Specialist
Collinson —London
- Hybrid work
- Computer Science
- Hotel
- Analysis skills
Application Support Specialist
Royal London —London
- Azure
- Doctoral degree
- Computer Science
- Annual leave
IT Support
Feefo London Office —London
- £31,420.00 - £49,089.62 a year
- Part-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Flexitime
- Work from home
Quick apply
2h
Zara Operations Store Specialist
INDITEX —London
- Full-time
- Sales
- Analysis skills
- Organisational skills
Quick apply
1d
Fraud Investigator
Newham Council —London
- £45,750 - £49,056 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
6d
Technical Support Specialist
Intelligent Imaging Innovations —London
- From £40,000 a year
- Engineering
- Bachelor's degree
- No degree
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Desktop Support Specialist
Fragomen —London
- Full-time
- Microsoft Office
- IT
- In-person
- Annual leave
- Employee assistance programme
Education Consultant & Academic Guardian - Private Clients
Almanax Education Consultancy —London
- £27,000 - £32,000 a year
- Full-time
- Remote
- Sales
- English
- Organisational skills
- Flexitime
- Work from home
Quick apply
3h
Business Support Officer
Metropolitan Police —London
- £37,510 - £40,519 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Analysis skills
- Flexitime
- Sick pay
1d
Associate, Presentations Production
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Sales
- Salesforce
1d
Specialist, English Audio Description Writer
Warner Bros. Discovery —London
- Hybrid work
- No experience needed
- English
- In-person
3d
Product Support Specialist
ARLO SOFTWARE LIMITED —London
- Hybrid work
- Analysis skills
- Continuous improvement
- JavaScript
Quick apply
Learner Support Specialist
QA —London
- Remote
- No degree
- AI
- Teaching
- Annual leave
- Employee assistance programme
Customer Operations Specialist
Octopus Electric vehicles —London
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Product Support Specialist
Pigment —London
- Full-time
- Remote
- English
- SQL
- Project management
- Flexible schedule
Client Support Specialist
Intercontinental Exchange Holdings, Inc. —London
- Full-time
- Salesforce
- English
- Microsoft Office
Customer Service Agent (20hrs per week)
DNA Payments —London
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
2d
Police Officer - Inner London
British Transport Police —London
- £32,472 - £50,256 a year
- Communication skills
- Annual leave
- Employee discount
Quick apply

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Application Support Specialist

Internova Travel Group -
London

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Job details

Full-time

Qualifications

Power BI
Customer service
NetSuite
Application support
Amadeus
Communication skills

Full job description

Overview:

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about Global Travel Collection.

Responsibilities:

Travel Technologies Application Support Specialist role provides all levels of GDS and technical product support to our advisors and internal departments requiring assistance to resolve issues that could affect multiple points of the support structure.

The specialist will be required to support all GTC business divisions & assist our Independent Contractors (Advisors) that specialize in Corporate Travel, Luxury Leisure and Entertainment.

As the GDS & booking tools are a central part of the business, collaboration between all departments is essential to ensure processes are working efficiently. Processes identified should always be documented and implemented to reduce issues that arise from undefined practices, or changes in industry standards.

The specialist will be primarily responsible for managing Travelport solutions including but not limited to:

Support queries raised to the GDS Help Desk (Service desk)
Bespoke advisor work
Implement new pccs
Projects as governed by the business
Growing the Smart Button portfolio.
Enhancing team knowledge on Travelport

General Team Responsibilities

Assist with GDS related questions (Formats, workflow, processes and configurations)
Manage the GDS Help Desk emails.
Manage all new advisors onboarding and offboarding (Agency implementations)
Set up new corporate clients (create profiles-Sabre/Client Base/Umbrella Faces)
Support Implementation of new client OBTs/BTA cards
Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs.
Support new product developments and rollouts that encroach on the GDS.
GDS Software installation & support
Support GDS Hotel rate code loading and ongoing maintenance
Set up / troubleshoot bespoke itinerary configurations (TripCase / Navitas Itin-X)
Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to our back-offices (Dolphin/Agresso Net Suite)
Identify and share changes and updates related to the GDS with operational leaders.
Set up / Support Sabre Red apps and scripts.
Set up / Support Galileo Navitas products.
Scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus
Support Compleat (mid-office) updates where required.
Support GDS audits as and when required.
Support questions and troubleshoot for all GDS & GDS Tools
Evaluate and escalate where training needs are identified (Advisors).
Evaluate and escalate issues to IT and other operational teams where necessary.
Keep up to date with all changes to procedures/processes within the Travel Technologies team and other operational teams.
Ensure that all internal process documents are kept up to date.
Identify and share improvements suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes.

Qualifications:

Requirements

Advanced knowledge of the travel industry is essential.
3 -5 years’ experience (fully proficient) working with Travelport (back end)
Travelport script knowledge essential – Smart Buttons preferably
Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business.
Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions (attention to detail is key)
Ability to move projects and share updates in a timely manner with the project owner.
Ability to manage multiple projects/tasks simultaneously and prioritize own workload.
Excellent oral and written communication skills are essential.
Must have exceptional customer service skills.
Flexibility to support the needs of the business

GDS AND GDS TOOLS

Travelport, Sabre and Amadeus
Mid office tool - Compleat
RoomService
Profile tools - Umbrella Faces, Client Base and Embark
Online Booking Tools – Atriis and Concur
Dolphin Res Module and Back Office
Agresso NetSuite and Advisor OS
Payment Solutions – Conferma and Apexx
Reporting tools - Magnatech and Power BI

Hybrid/Onsite:

The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy

#Li-remote (if this is a remote role, leave #Li-remote on the very bottom of the Qualifications box; otherwise, remove entirely.

Apply Now

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