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1d

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Front of House Supervisor

Locke -
Poplar

Quick apply

Job details

Full-time

Qualifications

Hospitality

Full job description

FRONT OF HOUSE SUPERVISOR – LOCKE LONDON CANARY WHARF

We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front of house and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations.

The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence.

THE STAGE IS SET

The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.

What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.

Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.

This is our backdrop. We’re on an exciting journey step on stage and play your part.

THE WORK IN YOUR HANDS

Guest Experience & Service Delivery:

Oversee a guest‑first culture, ensuring every guest interaction aligns with our brand personality and service expectations
Resolve guest concerns with empathy, urgency, and creativity
Maintain high standards of cleanliness, ambience, and arrival experience in the lobby and front of house spaces

Front Office Operations:

Supervise the daily front of house operations during your shift, ensuring smooth check‑in, check‑out, and guest flow
Monitor room availability, special requests, and VIP requirements, escalating where necessary
Ensure accurate use of the PMS, payment processes, and guest profiles
Work closely with Housekeeping and Maintenance teams to ensure rooms are ready, clean, and up to standard
Follow operational SOPs and support the implementation of new procedures

Team Support & Leadership:

Lead and motivate the front of house team on shift, ensuring everyone is engaged and performing at their best
Assist with training new employees and reinforcing brand service expectations
Provide real‑time coaching to Front-of-House Assistants to improve service delivery and operational efficiency
Support rota planning, shift briefings, and daily task allocation when required

Financial & Rooms Performance:

Encourage and support the upselling of room categories and hotel services
Ensure accurate billing, cash handling, and financial controls at the Front Office desk
Help the team meet daily revenue and KPI targets through confident and informed recommendations

Systems, Technology & Compliance:

Confidently use front of house systems (e.g.: PMS, POS, payment systems) and support team members with troubleshooting
Ensure all data protection, health & safety, and security policies are followed
Support the implementation of technology that enhances guest experience

General Operations & Team Support:

Work flexibly across multiple areas depending on business needs
Support events, activations, and lifestyle programming
Ensure public areas remain clean, inviting, and on-brand
Maintain a positive, supportive, and inclusive team environment
Follow all hotel policies, safety procedures, and brand standards

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

THE FIRE YOU CARRY

A natural people-person, with good communication, coaching, and problem‑solving skills
Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment
Ability to work under pressure and adapt to changing priorities
Skilled in leading shift operations for the rooms department and delivering exceptional guest experiences
Solid commercial awareness with a desire to maximise room revenue opportunities

YOUR PROVEN TRACK

Previous experience in a front of house team leader/supervisor role within a lifestyle, boutique, or design‑led hotel is preferred
Knowledge of PMS, POS and operational software

WHAT WE LOOK FOR

We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose.

If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.

Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

Quick apply

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