Service delivery manager Work, Jobs in Charlwood, Wsx (with Salaries)

Airport Manager
VIP First Limited —Gatwick Airport
- From £45,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
10d
Service Delivery Manager
WTW —Reigate
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Employee assistance programme
Senior Ground Operations & Contracts Manager
easyJet —London / Gatwick Airport
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Service Manager Upholstery
DFS —Crawley
- £36,982 a year
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Client Service Manager
Vets for Pets —Crawley
- Full-time
- Customer service
- Care plans
- Retail management
- Employee discount
- Gym membership
Regional Manager
Lanes Group —Crawley
- £65,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
Inspecting Officer (Dangerous Goods)
Civil Aviation Authority —Gatwick Airport
- From £41,092 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Gym membership
4d
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
Regional Service Improvement Manager
Leonard Cheshire —Bromley
- £53,977 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Operations Manager
Lanes Group —Crawley
- £45,000 a year
- Full-time
- Microsoft Office
Quick apply
Senior Projects Manager Disrepair & Damp & Mould
A2Dominion Group —Staines-upon-Thames
- £69,922 - £84,642 a year
- Data analysis skills
- English
- Contracts
- Employee discount
Flight Services Manager
Air Partner —Gatwick Airport
- Sales
- Organisational skills
- Annual leave
- Employee assistance programme
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Wellbeing Advisor (Workplace Lead)
Crawley Borough Council —Crawley
- £30,268 - £34,887 a year
- Weekend availability
- Customer service
- IT
- Employee discount
SARG Stakeholder Events Co-Ordinator
Civil Aviation Authority —Gatwick Airport
- £41,000 - £54,790 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
6d
Aftersales Manager
Marco Limited —Edenbridge
- £35,000 - £38,000 a year
- Full-time
- ERP systems
- Analysis skills
- Project management
- Free parking
- Annual leave
Quick apply
12d
Workplace Experience Receptnst
CBRE —Crawley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Night Retail Replenishment Manager
World Duty Free Group —Gatwick Airport
- Full-time
- Sales
- Customer service
- Merchandising
- Free parking
- Employee assistance programme
Quick apply
Estate Services Manager - Ground Maintenance
Southern Housing —Horsham
- £45,385 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Annual leave
7d

I want to receive the latest job alerts for service delivery manager in charlwood, wsx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service delivery manager jobs near charlwood, wsx

Airport Manager

VIP First Limited
Gatwick Airport

Quick apply

Job details

Permanent | Full-time
From £45,000 a year

Qualifications

Management
Administrative experience
Organisational skills
Leadership
Communication skills
Marketing

Full job description

Job Summary

We are seeking an experienced, commercially minded, and dynamic Airport Manager to oversee the daily operation of our Gatwick Airport station. The successful candidate will be responsible for ensuring the safe, efficient, and profitable delivery of all airport activities while maintaining exceptional customer service standards and leading a diverse workforce.

This is an excellent opportunity for a proactive leader with strong operational, organisational, and people management skills to contribute to the continued success and growth of our airport services.

The Airport Manager will hold full financial and operational accountability for the station and will ensure safe, profitable, and high-quality performance in line with customer expectations, corporate objectives, business strategy, and operational plans. You will provide leadership and direction across a diverse workforce (including multi-site operations where applicable), ensuring teams remain engaged, customer-focused, and performance-driven.

A key part of this role will also involve developing customer relationships, identifying opportunities for business growth, and supporting initiatives that increase customer satisfaction, retention, and revenue.

Key ResponsibilitiesOperational Leadership

Oversee daily airport operations, including passenger services, security, facilities management, and ground handling activities.
Ensure safe, efficient, and compliant delivery of all operational activities in line with aviation regulations and company standards.
Develop and implement operational procedures and policies to improve efficiency, service quality, and safety performance.
Monitor operational KPIs, identify risks and opportunities, and lead continuous improvement initiatives.
Manage budgets, resources, staffing levels, and schedules to achieve operational and financial targets.
Maintain accurate operational, staffing, compliance, and administrative records.

People Management

Lead, coach, and develop airport teams through effective recruitment, training, performance management, and succession planning.
Organise staff rotas and allocate resources to meet operational demands.
Promote a positive and inclusive working environment that encourages collaboration, accountability, and professional development.
Provide clear leadership and guidance across a diverse workforce and foster a culture of high performance.

Customer & Commercial Growth

Build and maintain strong relationships with existing airline customers, airport authorities, and key stakeholders.
Identify opportunities to increase customer satisfaction, strengthen customer retention, and support business growth initiatives.
Develop and implement local customer engagement strategies to attract new airline, handling, and operational opportunities.
Actively seek opportunities to expand services and increase station revenue through operational excellence and value-added solutions.
Conduct regular customer reviews and gather feedback to improve service delivery and strengthen long-term partnerships.
Collaborate with commercial and business development teams to support bids, presentations, and customer proposals.
Drive a customer-centric culture through your teams by understanding customer priorities and adapting services to meet evolving business needs.
Represent the station at customer meetings, networking events, and industry forums to enhance business visibility and attract new opportunities.

Stakeholder Management

Act as the primary point of contact with airport authorities, airlines, security agencies, ground handling teams, and external stakeholders.
Build trusted relationships internally with Station Manager peers, Business Unit Heads, and support functions including Finance, HR, and QHSE.
Manage customer complaints, escalations, and service recovery actions professionally to maintain high levels of customer satisfaction.

Skills & Experience

Proven management experience within the aviation or airport operations sector, with a strong background in leading teams.
Demonstrated commercial awareness and experience contributing to customer growth and business performance.
Strong leadership and people management skills with the ability to motivate and develop diverse teams.
Excellent organisational and planning skills with the ability to prioritise effectively in a fast-paced environment.
Exceptional written and verbal communication skills.
Strong understanding of aviation security procedures, safety standards, and regulatory compliance requirements.
Experience managing operational budgets, KPIs, and performance reporting.
Customer-focused mindset with experience building strong stakeholder relationships.
Excellent administrative and reporting skills with strong attention to detail.
Professional interpersonal and communication skills with the ability to influence at all levels.

This position is ideal for a results-driven leader who thrives in a fast-paced operational environment and is passionate about delivering exceptional airport services while driving customer growth, operational excellence, and commercial success.

Pay: From £45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in charlwood, wsx

Airport Manager

Operational Resilience and Readiness Manager

Service Delivery Manager

Senior Ground Operations & Contracts Manager

Service Manager Upholstery

Client Service Manager

Regional Manager

Inspecting Officer (Dangerous Goods)

Service Delivery Manager

Regional Service Improvement Manager

Operations Manager

Senior Projects Manager Disrepair & Damp & Mould

Flight Services Manager

Assistant Customer Service Manager

Wellbeing Advisor (Workplace Lead)

SARG Stakeholder Events Co-Ordinator

Aftersales Manager

Workplace Experience Receptnst

Night Retail Replenishment Manager

Estate Services Manager - Ground Maintenance

I want to receive the latest job alerts for service delivery manager in charlwood, wsx

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected