Credit specialist Work, Jobs in Chatburn, Lan (with Salaries)

Representative Customer Service / Order Management Specialist (e-commerce)
DRiV —Bradford
- Software troubleshooting
- English
- Analysis skills
Representative Customer Service / Order Management Specialist (e-commerce)
DRiV Incorporated —Bradford
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- English
- Analysis skills
Quick apply
11d
Credit Hire Specialist / Litigator
Bank View Solicitors —Blackburn
- £35,000 - £55,000 a year
- Full-time
Field Service Engineer
Infinium IT Ltd —Preston
- £30,000 - £35,000 a year
- Weekend availability
- Customer service
- Maintenance
- In-person
Quick apply
5d
Credit Hire Manager
Bespoke Credit Hire —Bolton
- Full-time
- Mentoring
- In-person
Quick apply
9d
Specialist Administrator (SEND, Medical, Lead First Aid)
Parkside School —Bradford
- £28,142 a year
- Word processing
- Writing skills
- Administrative experience
- Employee discount
Quick apply
4d
Motor Claims Handler
AXA —Bolton
- Up to £28,000 a year
- No weekends
- Communication skills
Money Matters Caseworker
Rochdale Boroughwide Housing —Rochdale
- £30,577 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Counter Fraud Linked & Organised Litigated Handler
Keoghs —Bolton
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Computer skills
- Employee discount
Quick apply
Motor Claims Handler
AXA UK —Bolton
- Up to £28,000 a year
- Full-time
- Communication skills
- Annual leave
Specialist Curriculum Manager
Parkside School —Bradford
- £34,434 a year
- Writing skills
- Team management
- Communication skills
- Employee discount
Quick apply
4d
NDA Fixed Fee Litigated Fraud Handler
Keoghs —Bolton
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
Quick apply
Senior People Business Partner
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Human resources
- Analytics
Quick apply
Specialist Curriculum Leader
Parkside School —Bradford
- £39,862 a year
- Analysis skills
- Team management
- Organisational skills
- Employee discount
Quick apply
4d
Accounts Manager
Ibex Marina Ropes Ltd —Pilsworth
- £35,000 - £50,000 a year
- Full-time
- Travel
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
6d
Student Success Coach - Term Time Only + 4 Weeks
Hopwood Hall —Manchester
- Full-time
- University
- First Aid Certification
- Computer skills
- Free parking
- Employee discount
Quick apply
10d
Technician - Hairdressing (Term Time Only + 4 Weeks)
Hopwood Hall —Rochdale
- Full-time
- Microsoft Word
- Computer literacy
- University
- Free parking
- Employee discount
Quick apply
2d
Student Safety Assistant (Term Time Only + 4 Weeks)
Hopwood Hall —Manchester
- Part-time
- Computer literacy
- University
- First Aid Certification
- Free parking
- Employee discount
Quick apply
11d
Counter Fraud Solicitor
Keoghs —Bolton
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Computer skills
- Employee discount
Lunchtime Organiser (SEN)
Prospere Learning Trust —Manchester
- £25,185 a year
- Part-time
- Experience working with children
- First Aid Certification
- School
- Annual leave
- Employee assistance programme
3d

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Representative Customer Service / Order Management Specialist (e-commerce)

DRiV -
Bradford

Apply Now

Job details

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Software troubleshooting
Client engagement
Stakeholder liaison
ERP software
Internal department liaison
English
Microsoft Office Suite
Complaint handling
E-commerce
Analysis skills
Relationship management
Customer interaction
Root cause analysis
Communication skills
Supply chain customer service

Full job description

Primary purpose of role:

First point of contact with specific portfolio of e-commerce customers across UK & EMEA regions
Relationship building/daily engagement with key customers/stakeholders
Proactive trouble shooting/root cause analysis in TecCom (electronic ordering platform) and SAP system to identify underlying issues quickly and efficiently
Close collaboration and daily networking with Team Leader, Sales Managers and key stakeholders involved in E-business growth and development.
Promote an exceptional level of Customer Experience, adhering to all required service levels and SLAs.
Handle all customer inquiries with professionalism and efficiency (via email, phone call or in meetings).
Provide quality, proactive support to both internal and external stakeholders across the wider business.

Day to day CS responsibilities:

Full ownership of end-to-end order to shipment process for a specific portfolio of customers
Daily checks & close follow up on customer orders/deliveries – immediately identifying/escalating issues or blocking points
Deep dive/root cause analysis to identify (often complex) issues in TecCom & SAP, providing clear feedback to direct manager and escalating in a timely manner as required.
Close collaboration & clear communication with Team Leader and key stakeholders involved in e-business development.
Daily contact/liaison with DCs and carriers regarding delivery releases, booking slots, communication of system issues etc.
Daily log-in & adherence to cloud-based, interactive telephony system (Fuze)
Process customer pricing approval requests (PAR) and action/follow up within appropriate departments as required
Set up/process new customer accounts (or implement changes to existing accounts) and business approval forms in conjunction with Master Data team
Follow up on all customer inquiries, requests and provide reports/feedback in a timely manner
Update and maintain all customer records in conjunction with Master Data
Support in processing customer invoicing & resolution of queries as appropriate
Review and update packing/shipping instructions
Maximize shipments and improve availability where possible
Proactive resolution of CS/delivery/billing complaints through liaison with appropriate depts. and follow up (escalation to Team Leader where necessary)
Follow-up proactively with material availability and delivery issues, ensuring high level of customer focus
Interface with credit department and all other cross functional departments
Meet forecast pressure
Follow all procedures according to corporate guidelines (in a timely manner)
Provide documents whenever necessary/as required for audit purposes
All other ad hoc queries, this job spec is not exhaustive

Requirements:

Previous experience in a customer service/admin environment (preferably e-commerce/e-business) (essential);
High level of written and spoken English (essential);
Trouble shooting/analytical skills (essential);
Exceptional communication skills (essential);
Good working knowledge of MS Office (essential);
ERP knowledge and experience (essential);
Proactive approach & ability to work independently (essential);
Genuine passion for Customer Service (essential);
The ability to be able to liaise confidently with customers and several internal stakeholders (essential);
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential);

#LI-PK1

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Refine Your Search

credit specialist jobs in chatburn, lan

Representative Customer Service / Order Management Specialist (e-commerce)

Representative Customer Service / Order Management Specialist (e-commerce)

Credit Hire Specialist / Litigator

Field Service Engineer

Credit Hire Manager

Specialist Administrator (SEND, Medical, Lead First Aid)

Motor Claims Handler

Money Matters Caseworker

Counter Fraud Linked & Organised Litigated Handler

Motor Claims Handler

Specialist Curriculum Manager

NDA Fixed Fee Litigated Fraud Handler

Senior People Business Partner

Specialist Curriculum Leader

Accounts Manager

Student Success Coach - Term Time Only + 4 Weeks

Technician - Hairdressing (Term Time Only + 4 Weeks)

Student Safety Assistant (Term Time Only + 4 Weeks)

Counter Fraud Solicitor

Lunchtime Organiser (SEN)

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