Senior advisor Work, Jobs in Cheadle, Gtm (with Salaries)

Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
Senior Health and Safety Advisor
Fiontar Group —Manchester
- Up to £45,000 a year
- Full-time
- Construction
- Communication skills
- Work from home
Quick apply
2d
Office Coordinator
Visual Architects Ltd —Denton
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
- Free parking
- Employee discount
Quick apply
1d
People Partner
The University of Manchester —Manchester
- £47,389 - £58,225 a year
- Hybrid work
- University
- Annual leave
22h
Head of People
MCR Property Group Ltd —Manchester
- £70,000 - £80,000 a year
- Human resources
- Business
- Leadership
Quick apply
Senior Employee Relations Advisor
PHOENIX Medical Supplies Limited —Borough of Halton
- Up to £45,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Senior Customer Contact Advisor (2nd line)
TLT —Manchester
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
People Consultant
Royal London —Alderley Edge
- Management
- Financial services
- Communication skills
- Annual leave
13d
Data Governance Manager
NHS Greater Manchester Integrated Care —Manchester
- £57,528 - £64,750 a year
- Full-time
6d
Office Coordinator
Visual Architects —Manchester
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
- Free parking
- Employee discount
Quick apply
1d
Senior Specialist, Client Service
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Financial services
- School
Reward Partner
Autotrader —Manchester
- £55,000 - £70,000 a year
- Microsoft Excel
- Care plans
Medical Strategist
MEDiSTRAVA —Manchester
- Remote
- Doctoral degree
- Master's degree
- Project management
Senior Reporting and Insights Analyst
Clear Business —Sale
- £38,505 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
HR Business Partner
Debenhams Group —Manchester
- Full-time
- Human resources
Quick apply
7d
Senior Employee Relations Manager
Calisen —Wigan
- £56,000 - £61,000 a year
- Full-time
- Human resources
- Mentoring
- Leadership
- Annual leave
- Employee assistance programme
8d
VodafoneThree - Senior Onsite Advisor
Vodafone —Knutsford
- Full-time
- Customer service
- Computer networking
- In-person
- Employee discount
13d
Graduate Trainee Tax Adviser
DJH —Altrincham
Quick apply
1d
Independent Sexual Violence Advisor (ISVA) – Crewe
RASASC Cheshire & Merseyside (Rape and Sexual Abuse Support Centre) —Crewe
- £26,574 - £28,574 a year
- Full-time
- In-person
- Care plans
Quick apply
9d
Learning & Development Advisor - Early Careers & Apprenticeships
Royal London —Alderley Edge
7d

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Sr. Director, Customer Experience & Quality - EMEA

Johnson Controls -
Stockport

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Analysis skills
HVAC
Root cause analysis
Leadership
Communication skills

Full job description

Senior Director, Customer Experience & Quality – EMEA

Location: EMEA
Reports To: Vice President Quality
Function: Lean Transformation

Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions. We deliver innovation that transforms environments where people live, work, learn, and play. As the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We enable customer success through operational excellence, responsible sourcing, supply chain resilience, and long‑term strategic partnerships.

Role Summary

The Sr. Director Customer Experience & Quality – EMEA is a strategic leadership role responsible for defining and driving the overall customer experience and quality strategy across the EMEA region. This role oversees quality systems, customer experience programs, and operational and manufacturing and supplier quality excellence, drive key initiatives to ensure products, services, and processes meet both internal and external expectations, as well as regulatory and industry standards.

The role will partner closely with regional leadership, commercial teams, and global stakeholders to enhance customer satisfaction, strengthen quality governance, and support sustainable business growth.

Key Responsibilities

Strategy & Leadership

Define and implement the EMEA customer experience and overall quality strategy aligned with global Quality and regional business objectives
Lead and develop a high-performing regional quality and customer experience organization
Act as a key advisor to senior leadership on quality performance, customer satisfaction, and risk management

Customer Experience (CX) Excellence

Drive end-to-end customer experience initiatives across the customer journey (pre-sales to after-sales)
Establish KPIs and governance for customer satisfaction (e.g., NPS, VOC insights)
Identify key customer pain points and lead cross-functional improvement initiatives

Quality Management & Compliance

Ensure compliance with applicable quality standards, regulations, and certifications across EMEA markets
Oversee quality assurance processes, audits, and continuous improvement programs
Drive product reliability and quality performance to meet technical specifications and customer expectations

Operational Excellence & Continuous Improvement

Lead root cause analysis and corrective/preventive action programs (CAPA)
Drive Lean / Six Sigma / continuous improvement initiatives across the region
Strengthening quality systems, processes, and digital tools to improve efficiency and transparency

Cross-functional Collaboration

Partner with Engineering, Manufacturing, Supply Chain, and Commercial teams to ensure quality and CX alignment
Collaborate with global teams to localize best practices for EMEA markets
Support critical business initiatives such as new product introduction (NPI) and key market expansion

Risk & Escalation Management

Manage high-impact quality and customer issues across the region
Establish escalation mechanisms and ensure timely resolution of critical cases
Monitor and mitigate operational and reputational risks

Skills & Competencies

Customer-centric mindset
Data-driven decision making
Excellent communication and relationship‑building abilities across global, regional, and local levels.
Ability to operate in complex, matrixed environments with multiple stakeholders.

Qualifications & Experience

Minimum 15 years’ experience in quality, customer experience, or related functions, including regional leadership experience
Proven track record in leading large, cross-functional teams in a matrix organization
Strong understanding of quality systems, manufacturing quality, supplier quality, regulatory requirements, and customer experience frameworks
Experience in industrial, HVAC, manufacturing, or related industries is highly preferred
Strong analytical, problem-solving, and decision-making capabilities
Excellent communication and stakeholder management skills, with ability to influence senior leadership

What We Offer

Competitive Compensation: Attractive salary package aligned with experience and performance.
Comprehensive Benefits: Car options, pension, life assurance, employee assistance program, referral incentives, and discount programs.
Learning & Development: Extensive professional development, global exposure, and cross‑functional growth opportunities.
Inclusive Culture: A collaborative and diverse environment that values innovation, teamwork, and continuous improvement.
Safety Commitment: A strong Zero Harm policy embedded in all operations.
Diversity & Inclusion: Active Business Resource Groups and a culture that celebrates diverse perspectives.

Apply Now

Refine Your Search

senior advisor jobs in cheadle, gtm

Sr. Director, Customer Experience & Quality - EMEA

Senior Health and Safety Advisor

Office Coordinator

People Partner

Head of People

Senior Employee Relations Advisor

Senior Customer Contact Advisor (2nd line)

People Consultant

Data Governance Manager

Office Coordinator

Senior Specialist, Client Service

Reward Partner

Medical Strategist

Senior Reporting and Insights Analyst

HR Business Partner

Senior Employee Relations Manager

VodafoneThree - Senior Onsite Advisor

Graduate Trainee Tax Adviser

Independent Sexual Violence Advisor (ISVA) – Crewe

Learning & Development Advisor - Early Careers & Apprenticeships

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