Customer experience associate Work, Jobs in Cheam, Gtl (with Salaries)

Founding Customer Support Associate
Odin —London
- £70,000 - £100,000 a year
- Full-time
- Hybrid work
- AI
- Annual leave
- Sick pay
Sales Associate (Part Time) | Kingston
REISS —Kingston upon Thames
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Urban Outfitters Sales Associate - Camden, London
Urban Outfitters —London
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
7d
Associate IT Support Engineer (Freelance) Location: London (Hybrid / Onsite)
Kobu Smart Ltd —London
- £12.21 - £25.20 an hour
- Temporary
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Flexitime
- Work from home
Quick apply
2d
Retail Associate
TK Maxx —London
- Part-time
- Employee discount
5d
FinTech Startup Associate (Customer Experience)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Summer QA Tester & Product Associate Intern
Marketpal Ltd —London
- From £13 an hour
- Hybrid work
- Software development
- Internship
Quick apply
Test Centre Associate - Croydon
Reed In Partnership —Croydon
- £14.80 an hour
- Part-time
- Customer service
- Driving
14d
Anthropologie Part-Time Sales Associate - Regent Street, London
Anthropologie —London
- Part-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Sales Associate | Oxford Circus (Part Time)
REISS —London
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Associate (Part-Time) | Wimbledon
REISS —London
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Lounge Associate
Sloane Square Hotel —London
- £13.10 an hour
- Weekend availability
- Bilingual
- Serving
- Hospitality
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Michael Kors Sales associate
Michael Kors —London
- £26,000 - £41,500 a year
- Part-time
- Sales
- Communication skills
Customer Experience Associate (FinTech)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Customer Experience Assistant
Ralph Lauren —London
- Full-time
- Hospitality
- Microsoft Excel
- Communication skills
MULTIFUNCTIONAL SALES ASSOCIATE (12 Hours Fix-Term, Kingston Bentall Centre SC)
Mango —Kingston upon Thames
- 12 hour shift
- Sales
- Employee assistance programme
- Employee discount
8d
Counter Associate - 'The Ordinary' - Selfridges, Oxford Street
DECIEM —London
- Part-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
9d
Sales Associate
Ernest Jones —London
- £14 an hour
- Part-time
- Employee discount
6d
Sales Associate (Part Time - 24 Hours) - London (Stratford)
Hugo Boss —London
- Part-time
- Hospitality
- Customer service
- Communication skills
8d
Sales Associate- Stratford- London
Michael Kors —London
- £26,000 - £41,500 a year
- Full-time
- Sales
- Communication skills

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Founding Customer Support Associate

Odin -
London

Apply Now

Job details

Full-time
£70,000 - £100,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Sick pay

Qualifications

Full job description

About Odin

Odin is building the investment infrastructure for the future of private markets. We believe capital is one of the most powerful tools for shaping the world - and more people should be putting it to work. Our mission is to make it radically easier to raise and deploy capital, so that anyone, anywhere, can back the companies and ideas they believe in.

Our first product is a full-stack platform for launching and running private investment firms - think Shopify for VC and PE. We handle all the infrastructure: from legals and investor onboarding to KYC/AML, payments, tax, reporting, and exits.

We’re already trusted by over 10,000 angels, VCs, and founders. We administer over $500m in assets, covering investments from pre-seed to series E. This includes household names like ElevenLabs, OpenAI, SpaceX, xAI, Anduril, etc. but also new companies creating everything from synthetic brains to small nuclear reactors.

Why We’re Hiring

Customer Experience at Odin isn’t a support function. It’s how we win.

Our customers come to us at the highest-stakes moments of their professional lives. They’re closing deals, calling capital, moving money, and dealing with regulators. When something breaks or feels uncertain, you are the person they turn to. You are the face of Odin in those moments.

Your job is not to close tickets. Your job is to make sure customers love Odin so much they tell other people about us, and to build the systems, content, automation and feedback loops that make every future customer’s experience better than the last.

If you’ve worked in customer support or investor relations and felt the function could be 10x sharper, more proactive, more product-shaping and less reactive, this role will resonate.

Responsibilities

You will be the most senior person in customer support
You are energised by working with a diverse range of investors, from angels and VCs to GPs, LPs and founders, each with different needs, expectations and levels of urgency. Responding to customers is central to the role, but your measure of success is making the experience better.
Be the primary respondent on inbound questions across support and legal/compliance tickets, with the authority and judgement to move deals forward and resolve hard cases without escalation.
Triage with judgement: spot what’s urgent, what’s risky (money or compliance), what can be self-served and what genuinely needs Product, Ops or Compliance, and route accordingly.
Reduce ticket volume by going to the root cause. Identify the patterns, ship the fixes (help centre, macros, UX copy, forms, automations) and feed back to Product and Ops with clarity and conviction. The goal is fewer tickets next quarter than this one.
Support building the AI-first toolkit alongside the rest of the team. Experiment with AI workflows, knowledge management, automation and instrumentation that let a small team handle 10x volume.
Be the internal voice of the customer. When something keeps coming up, you don’t just log it, you advocate for it until it’s fixed, and then you go back to the customer and close the loop.
Set the tone and standards for how Odin shows up to customers. Document what good looks like. Help the team raise the bar.

Who You Are

You take real pride in customer-facing work. You see it as a craft, not a stepping stone, and you’re allergic to “computer says no” responses.
You have at least 7 years of experience in customer-facing operational roles. Direct experience in finance, fintech, fund administration, investor relations or VC operations is a strong plus, because our customers and the questions they ask require domain credibility.
You’re calm and clear under pressure. When customers are stressed and money is on the line, you meet them where they are: confident, peer-level, no apology theatre, no fluff.
You think in systems. When something is painful or repetitive, your instinct is to fix the root cause, not to power through it.
You’re tool-first and AI-fluent. You don’t just talk about AI, you’ve built things with it (a chatbot, a Lovable page, an automation, a workflow, anything). You learn new tools fast and you’re allergic to manual work.
You have high conviction. You’ll push back, you’ll challenge, and you’ll back down when you’re wrong. You’d rather be useful than be liked.
You’re a high-ownership, low-ego team player. You leave ego at the door, you default to “we”, and you raise the bar through how you show up day-to-day.
You can write really well. Tone matters. Our customers are sophisticated, busy and pay close attention.
You want a startup, not a corporate. You can articulate why: high ownership, fast-moving, ambiguous, real impact, real growth, no waiting for permission.

Working at Odin

We’re a London-based team. This is a role where being in the office - working closely with the founders and wider teams - makes a real difference. The speed and intensity we operate at make in-person collaboration crucial, and we expect at least three days per week in the office.

We work hard and care about performance. We also support sustainable output and life outside work.

Benefits

Health: Private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health support
Wellness: £1,000 annual budget for health, therapy or fitness
Parental Leave: Enhanced maternity, adoption, paternity and partner leave
Pension: 4% employer contribution with salary sacrifice options
Time Off: 25 days annual leave, 2 wellness days and flexible bank holidays (33 days total)
Work From Anywhere: Up to 6 weeks per year working from anywhere globally
Birthday Leave: An additional day of leave

Compensation Range: £70K - £100K

Apply Now

Refine Your Search

customer experience associate jobs in cheam, gtl

Founding Customer Support Associate

Sales Associate (Part Time) | Kingston

Urban Outfitters Sales Associate - Camden, London

Associate IT Support Engineer (Freelance) Location: London (Hybrid / Onsite)

Retail Associate

FinTech Startup Associate (Customer Experience)

Summer QA Tester & Product Associate Intern

Test Centre Associate - Croydon

Anthropologie Part-Time Sales Associate - Regent Street, London

Sales Associate | Oxford Circus (Part Time)

Sales Associate (Part-Time) | Wimbledon

Lounge Associate

Michael Kors Sales associate

Customer Experience Associate (FinTech)

Customer Experience Assistant

MULTIFUNCTIONAL SALES ASSOCIATE (12 Hours Fix-Term, Kingston Bentall Centre SC)

Counter Associate - 'The Ordinary' - Selfridges, Oxford Street

Sales Associate

Sales Associate (Part Time - 24 Hours) - London (Stratford)

Sales Associate- Stratford- London

I want to receive the latest job alerts for customer experience associate in cheam, gtl

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