Customer success manager Work, Jobs in Cheam, Gtl (with Salaries)

Customer Relationship Manager
HERD GROUP —Addlestone
- Full-time
- Microsoft Word
- CRM software
- Analysis skills
- Free parking
- Employee stock ownership plan
Quick apply
Customer Success Manager
Venatrix —Kingston upon Thames
- £45,000 - £65,000 a year
- Full-time
Quick apply
Manager, Customer Experience, SMB & Mid Market
NAVEX —London
- £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- AI
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Hybrid work
- Salesforce
- Travel
- Annual leave
Quick apply
Partner Success Manager, UK
Actionstep —London
- £65,000 - £75,000 a year
- Full-time
- Remote
- Travel
- Communication skills
- Analytics
- Life insurance
Quick apply
9d
Enterprise Customer Success Manager
Didomi —London
- £65,000 - £75,000 a year
- Hybrid work
- Analysis skills
- Presentation skills
- AI
Quick apply
Account Manager
Bookedit —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Work from home
Quick apply
7d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
Quick apply
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
6d
Senior Customer Success Manager, UK
Algolia —London
- £83,500 - £104,400 a year
- Hybrid work
- English
- In-person
- Communication skills
- Work from home
5d
Customer Relationship Manager
Barchester Healthcare —Walton-on-Thames
- £7,700 a month
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
Global Head of Customer Experience & Success (Sales Team)
SEMrush —London
- £320,000 - £365,000 a year
- Employee assistance programme
13d
Customer Success Manager - UK
Masabi —London
- Full-time
- Remote
- Life insurance
National Account Manager - Public Sector UK
Indeed —London
- £55,000 - £83,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Bachelor's degree
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
Junior Business Development Manager
PRIME GLOBAL PUBLISHING LTD —Dartford
- Hybrid work
- CRM software
- Business development
- Communication skills
Quick apply
Customer Success Associate - UK
Vestd —London
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- In-person
- AI
- Communication skills
- Annual leave
Quick apply
Technical Customer Success Manager
Modash —London
- Full-time
- Remote
- APIs
- Annual leave
- Flexible schedule
Quick apply
Customer Experience Coordinator
Splend —London
- Weekend availability
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Junior Sales Manager
Marble Partners —Islington
- £35,000 - £75,000 a year
- Full-time
- Customer service
- Driving
- In-person
Quick apply
13d
Customer Success & Onsite Services Manager
Electrosonic —Dartford
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Continuous improvement
Quick apply

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Customer Relationship Manager

HERD GROUP
Addlestone

Quick apply

Job details

Full-time

Benefits

Free parking
On-site gym
Company pension
Company events
Employee stock ownership plan
On-site parking
Shuttle service provided
Free fitness classes

Qualifications

Microsoft Word
CRM software
Driving Licence
Account-based growth strategy development
Client engagement
Stakeholder liaison
Internal department liaison
Analysis skills
Sales forecasting
Partnership building
Sales pipeline
Risk management
Forecasting
Organisational skills
Relationship management
Customer support
Customer interaction
Strategic selling
Financial management
Account management
Growth strategy
Add-on sales
Negotiation

Full job description

The Customer Relationship Manager plays a pivotal role in driving commercial performance and strengthening our long-term customer partnerships. This role carries responsibility for ensuring seamless onboarding of new customers, maximising value across existing accounts, and delivering sustainable, profitable growth aligned to business objectives.

Operating with a high level of drive and accountability, the Customer Relationship Manager is expected to think strategically while maintaining strong operational awareness. The role requires the ability to build and influence relationships at multiple levels within customer organisations, identify growth opportunities, and translate commercial insight into actionable account plans.

Success in this position relies on a customer-centric mindset combined with strong analytical capability, confident negotiation skills, and resilience. The Customer Relationship Manager will proactively manage performance, minimise risk (including off-hires), and consistently deliver commercially sound solutions that strengthen both customer outcomes and company profitability.

Key Responsibilities

Customer onboarding and system setup

Lead the onboarding of all new customers, ensuring a seamless and professional implementation process.
Complete all required account setup within Key2 accurately and efficiently.
Record all customer interactions, agreements, forecasts, and activity within the CRM system to maintain full pipeline visibility.
Work cross-functionally with operations, finance, remarketing, damage and sales support to ensure service readiness and operational excellence.

Account development and growth strategy

Develop and execute strategic account plans to drive sustainable revenue growth across existing customers.
Forge strong relationships at multiple levels within client organisations, identifying key stakeholders and decision-makers.
Identify, create, and convert upselling and cross-selling opportunities, including pitching and positioning Herd Synergy solutions.
Develop and articulate tailored fleet and rental solutions that address operational and commercial customer needs.
Build, manage, and maintain a forward-looking and accurate sales forecast pipeline.

Commercial and financial management

Prepare, present, and negotiate commercially sound and profitable proposals.
Apply strong numerical and analytical skills to evaluate fleet performance, utilisation, and commercial opportunities.
Minimise off-hires through proactive utilisation reviews and strategic contract management.
Maintain strong commercial and operational awareness to ensure proposals are deliverable and aligned to service capability.
Deliver against agreed revenue, margin, retention, and growth targets.

Relationship and performance management

Act as the primary point of contact and trusted advisor for assigned accounts.
Conduct regular performance reviews and strategic meetings with customers.
Proactively communicate opportunities, risks, and performance insights internally and externally.
Manage objections effectively and demonstrate resilience in competitive or challenging situations.
Maintain high standards of time management to balance customer engagement, reporting, forecasting, and internal collaboration.

Benefits:

Company events
Company pension
Employee stock ownership plan
Free fitness classes
Free parking
On-site gym
On-site parking
Shuttle service provided

Work Location: In person

Quick apply

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customer success manager jobs in cheam, gtl

Customer Relationship Manager