Director of customer experience Work, Jobs in Cheam, Gtl (with Salaries)

Director Risk & Compliance
Hyperoptic —Hammersmith
- Full-time
- Hybrid work
- Analysis skills
- In-person
- Leadership
- Annual leave
- Employee discount
Trainee Property Manager
Mandeville Property Management —Coulsdon
- £22,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Office experience
- Work from home
- Referral programme
Quick apply
Director, Banking Partnerships
Kyriba —London
- £122,850.00 - £155,366.25 a year
- Full-time
- Sales
- English
- Business development
Global Managing Director - Consumer
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Operations & Executive Assistant to the Managing Director
AM Facilities Management —London
- £34,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Administrative experience
- Free parking
Quick apply
11d
SENIOR FRESH FISH BUYER
Reach Food Service Ltd —Hayes
- From £55,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Sales & Logistics Coordinator
SIAN Wholesale —Dorking
- From £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply
Brand Director (gn) - More Nutrition (German speaking)
The Quality Group GmbH —London
- Full-time
- Hybrid work
- English
- In-person
- Marketing
- Free parking
- Employee discount
Quick apply
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Leadership
Quick apply
Customer Experience Director
JLL —London
- Agile
- IT
- Communication skills
8d
Director of Customer Success
dmg::media —London
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
PMO Manager
NextStep —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
Quick apply
13d
Customer Experience Director
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Agile
- IT
- In-person
Quick apply
8d
Brand and Digital Marketing Director
CGI —London
- Full-time
- Leadership
- Communication skills
- Marketing
Quick apply
VP, Customer Experience & Services
ComplyAdvantage —London
- £225,000 - £290,000 a year
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
1d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
2d
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
12d
Director of Global Partners - UK, Germany, USA
Storyblok —London
- £132,100 - £205,000 a year
- Remote
- Management
- Sales
- APIs
- Annual leave
- Flexible schedule
12d

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Director Risk & Compliance

Hyperoptic -
Hammersmith

Apply Now

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Private medical insurance
Employee discount

Qualifications

Analysis skills
Leadership

Full job description

Office location with Hybrid working: Hammersmith with 3 days in the office

The Director of Risk and Compliance is a senior leadership role responsible for driving risk management and compliance oversight across the business, ensuring that frameworks, policies, and processes actively drive accountability and action. Success in this role means shifting the organisation from a compliance‑as‑process mindset to a proactive, pragmatic approach that delivers genuine business value.

The Director of Risk & Compliance will play a critical role in identifying gaps, emerging issues, and priority risks, developing robust and realistic mitigation plans, challenging senior leadership, and ensuring clear ownership and timely delivery across teams. They will be accountable for ensuring that company directors are fully aware of, and actively mitigating, the highest‑priority risks, as well as any material compliance gaps requiring attention.

Beyond frameworks and reporting, the Director of Risk & Compliance is about fostering a culture of risk awareness and compliance excellence—promoting transparency, challenging where necessary, and holding themselves and others to account to ensure the right actions happen at the right time.

The role is non-finance focused and does not have responsibility for financial reporting, accounting, or treasury activities.

What will you be doing?

Risk Management

Own and coordinate enterprise‑wide risk oversight, ensuring the right risks receive the right level of focus, challenge, and action across all business functions.
Identify, assess, and prioritise the risks that matter most—operational, financial, legal, and reputational—so leaders and Directors are focused on the areas of greatest exposure.
Set the standard for high‑quality mitigation, ensuring risk owners develop pragmatic, proportionate, and effective actions with clear accountability and realistic timelines.

Compliance Management

Design and maintain a compliance programme that enables the business, moving beyond tick‑box activity and embedding practical, risk‑based solutions that support performance and decision‑making.
Act as a key gatekeeper for change, ensuring all systems, process, and people changes are assessed, approved, and implemented in line with compliance requirements and regulatory expectations.
Monitor regulatory developments proactively, assessing their impact on the business and driving timely, proportionate adaptations.

Policy Development and Implementation

Work across the organisation to ensure all policies are developed, regularly reviewed, clearly communicated, well‑understood, and fully embedded in day‑to‑day practice.
Develop and update compliance and risk management policies and procedures in line with evolving regulations and best practices.

Stakeholder Engagement

Provide clear, actionable updates to senior leadership and the Board on compliance and risk activities, gaps, and progress.
Hold stakeholders accountable for agreed actions and timelines.
Maintain strong relationships with external stakeholders, including regulators, auditors, and industry bodies.

What we are looking for?:

Degree level education with professional certifications in compliance and risk management (e.g. CCEP, CRCM, CRMA)
Telco experience is essential
Proven experience in risk management and compliance leadership roles.
Strong knowledge of regulatory frameworks and telco industry standards.
Experience in regulated industries or working with regulatory bodies (Ofcom)
Ability to lead teams, manage change, and drive a culture of accountability.
Strong analytical ability to assess risks and develop mitigation strategies.
Strategic thinker with sound decision-making in complex environments.
Proven leadership to build and motivate teams, manage change, and drive compliance culture.

Why work for us?

We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)

Going beyond the expected

Whatever we're doing – whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

We work smarter, together
We stay focused
We strive for excellence

Some of our key Benefits

Competitive salary
Global Remote working for up to 2 week per year for those who are able to work remotely
25 days' paid holiday increasing each year, to a max of 35
Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
Private medical Insurance provided by AXA health
Life assurance giving you cover of 4 times your base salary
Partnership with the Kings Trust
Our pension scheme matches your contributions up to 4%
Retail offers — discounts from hundreds of recognisable brands
Free Hyperoptic broadband if you live in a Hyperoptic area
Enhanced pay for new parents

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

You apply

We carefully review your application

We'll get back to you — even if it's a no (for now)

Apply Now

Refine Your Search

director of customer experience jobs in cheam, gtl

Director Risk & Compliance

Trainee Property Manager

Director, Banking Partnerships

Global Managing Director - Consumer

Operations & Executive Assistant to the Managing Director

SENIOR FRESH FISH BUYER

Client Engagement Manager

Sales & Logistics Coordinator

Brand Director (gn) - More Nutrition (German speaking)

Commercial Director

Massimo Dutti Operations Manager- Regent Street

Customer Experience Director

Director of Customer Success

PMO Manager

Customer Experience Director

Brand and Digital Marketing Director

VP, Customer Experience & Services

Head of Customer Value

Head of Learning & Development

Director of Global Partners - UK, Germany, USA

I want to receive the latest job alerts for director of customer experience in cheam, gtl

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