Senior management assistant Work, Jobs in Cheam, Gtl (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Senior Admin Officer - Guildford - Kent, Surrey, and Sussex
HM Prison & Probation Service —Guildford
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
12d
Executive Assistant & Business Admin Support
J-Tech Systems —Coulsdon
- £28,000 - £36,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Work from home
Quick apply
5d
Assistant General Manager
Fim Limited —London
- £75,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
8d
Operations Assistant Manager, Serviced Apartments
Marlin —London
- £32,000 - £35,000 a year
- Full-time
- Sales
- Supervising experience
- Human resources
- Referral programme
Quick apply
Executive Assistant
Civic Recruitment Limited —London
- £29.75 an hour
- Temporary
- Hybrid work
- Maintenance
- English
- Microsoft Office
Quick apply
Project Support Officer
Greater London Authority —London
- £48,427 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
11d
Senior Assistant Company Secretary
Standard Life —London
- From £95,000 a year
- Hybrid work
- Financial services
- Annual leave
11d
Senior Accounts Payable Assistant
Clarins —London
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- ERP systems
- Annual leave
- Employee assistance programme
Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Office and Team Assistant
Finance Earth —London
- £31,500 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
4d
Foundation Office Manager
Royal Alexandra and Albert School, Reigate —Reigate
- £32,240 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
- Free parking
- Employee discount
Quick apply
11d
Management Consulting - Senior Consultant
Deutsche Bank —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Employee discount
Personal Assistant (London, UK)
Alantra —London
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Work from home
Sessional Lecturer
Hammersmith & Fulham Council —Hammersmith
- £29.64 - £36.03 an hour
- Weekend availability
- Spanish
- Management
- Psychology
Personal Assistant
Imperial College London —Hammersmith
- £41,005 - £45,616 a year
- Full-time
- Microsoft Office
- Communication skills
- Annual leave
11d
Executive Assistant
Person Centred Software Ltd —Guildford
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
9d
Assistant Manager
The Light, Redhill —Redhill
- £33,000 - £37,500 a year
- Weekend availability
- Hospitality
- Leadership
- Employee assistance programme
- Life insurance
Quick apply
Senior Aseptic Assistant
The Royal Marsden NHS Foundation Trust —Sutton
- £30,630 - £32,346 a year
- Weekend availability
- No experience needed
2d
Executive Assistant & Business Administrator
Humdingers Catering —Islington
- £30,000 - £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Store discount
- Employee discount
Quick apply
3d

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senior management assistant jobs near cheam, gtl

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Customer service
Analysis skills
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

senior management assistant jobs in cheam, gtl

Assistant Customer Service Manager

Senior Admin Officer - Guildford - Kent, Surrey, and Sussex

Executive Assistant & Business Admin Support

Assistant General Manager

Operations Assistant Manager, Serviced Apartments

Executive Assistant

Project Support Officer

Senior Assistant Company Secretary

Senior Accounts Payable Assistant

Senior Housing Manager

Office and Team Assistant

Foundation Office Manager

Management Consulting - Senior Consultant

Personal Assistant (London, UK)

Sessional Lecturer

Personal Assistant

Executive Assistant

Assistant Manager

Senior Aseptic Assistant

Executive Assistant & Business Administrator

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