Back of house manager Work, Jobs in Chelford, Chs (with Salaries)

Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
13d
Deputy Site Manager
ASDA —Manchester
- Full-time
- Management
- Employee assistance programme
- Employee discount
Back of House Shift Manager
Mowgli Street Food —Manchester
- £13.50 an hour
- Full-time
- Restaurant
- School
- Annual leave
Quick apply
Deputy General Wedding Manager
Cripps Dorfold —Nantwich
- £38,000 - £40,000 a year
- Weekend availability
- Hospitality
- Team management
- Organisational skills
- Free parking
- Sick pay
Quick apply
2d
Brand Consultant
French Connection —Trafford
- £13.09 an hour
- Part-time
- Customer service
- Salesforce
- In-person
- Employee discount
Quick apply
14d
Service Colleague (Express)
ASDA —Macclesfield
- £13.10 an hour
- Full-time
- Employee assistance programme
- Employee discount
8d
Assistant Technical Manager, O2 Ritz Manchester
Live Nation —Manchester
- Weekend availability
- Microsoft Office
- IT
- Communication skills
Back Of House Manager
The Edwardian Manchester Hotel —Manchester
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Referral programme
Quick apply
Restaurant Manager
Noble Restaurant Group —Manchester
- Up to £44,000 a year
- Full-time
- Hospitality
- Sales
- Restaurant management
Quick apply
Team Leader - 30 hours
The Coffee House —Sale
- Up to £13.55 an hour
- Part-time
- Hospitality
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
8d
Maintenance Assistant
Longbow Bars & Restaurants Ltd —Bakewell
- From £25,500 a year
- Full-time
- Maintenance
- Programmable logic controllers
- In-person
- Employee discount
Quick apply
Development Manager
Buxton Opera House —Buxton
- Up to £35,000 a year
- Weekend availability
- CRM software
- Management
- Computer literacy
- Employee discount
Quick apply
13d
Deputy Manager - Operations
the Brooke Surgery —Hyde
- £17 - £19 an hour
- Full-time
- ERP systems
- Continuous improvement
- In-person
- Sick pay
Quick apply
15h
Capability and Talent Lead - 12 month fixed term contract
AO World —Bolton
- Analysis skills
- Communication skills
- Free parking
- Employee discount
Housing Assistant
Your Housing Group —Warrington
- £26,000 a year
- Full-time
- Remote
- Travel
- Organisational skills
- School
- Annual leave
- Employee discount
Quick apply
3d
Restaurant, Weddings and Events Manager
The Crown Hawk Green —Stockport
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Bar
- Management
Quick apply
2d
Service Colleague (Food Services)
ASDA —Middlewich
- £13.10 an hour
- 8 hour shift
- Food service experience
- Communication skills
- Employee assistance programme
- Employee discount
Associate Talent Acquisition Partner
Close Brothers —Sale
- Full-time
- Hybrid work
- Driving
- Communication skills
2d
Assistant Food & Beverage Manager
Champneys Mottram Hall —Wilmslow
- £35,000 a year
- Full-time
- Hotel
- Café
- Communication skills
- Free parking
- Annual leave
Quick apply
General Manager - New Site Opening
Debrito Lounge —Northwich
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
10d

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Senior Customer Resolution Officer

Your Housing Group -
Warrington

Quick apply

Job details

Full-time
£34,000 - £36,000 a year
13 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Management
Complaint handling
Legal drafting
Communication skills

Full job description

Job Introduction

Job Title: Senior Customer Resolution Officer

Salary: £34,000 - £36,000

Contract: Permanent

Location: Homebased (North West)

Weekly Hours: 35 (Monday to Friday)

So…. What is this role exactly?

We have an exciting new opportunity here at YHG to join our growing Customer Resolution Team who always put our customers first and ensure an effective and prompt complaint resolution.

We are looking for someone with a background of working in social housing, significant experience with managing complex complaints, and strong knowledge of those escalated to the Housing Ombudsman Service.

It’s a great time to join this collaborative, friendly and supportive team, as we continue to improve our customers experience through understanding our complaints and adapting our services to meet their needs. You will be the lead officer for liaising with the Housing Ombudsman Service, gathering information for investigations and ensuring our compliance with any orders made. You will work closely with the Service Manager to ensure that we are compliant, and that learning from our complaints is embedded across the organisation.

What will my working week look like?

You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office approximately once a week.

What will I be responsible for doing?

First and foremost, you will be the lead point of contact for the Housing Ombudsman Service, gathering and providing all requested information for investigations and monitoring actions to comply with determinations made.

You will complete case reviews of complaints as required, ensuring you work with all relevant departments and that learning is shared across the organisation to improve our customer’s experience.

You will also manage some complex stage 2 complaints, being the single point of contact for our customer.

And what would make me stand out from the crowd?

To be successful as a Senior Customer Resolution Officer here at YHG, you will have….

Experience of handling complex complaints gained through working within a Social Housing sector
Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards
Strong customer communication skills in person, via telephone and email
Experience of drafting detailed reports, complaint responses and regulatory submissions as part of Housing Ombudsman determinations
Ability to collaborate with others and work independently, whilst managing tight deadlines and competing priorities
Excellent investigation, analytical and problem-solving skills

You will also….

Be flexible, caring and resilient
Have strong ICT skills, including knowledge on Microsoft Systems
Ideally have Line Management experience

This role is really suited to someone who is passionate about resolving complex complaints within set timescales, strives to do their best for each customer and delivers customer focused outcomes every time.

If you feel this could be the right role for you, we would love to hear from you!

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £34,000 - £36,000 for a 35-hour week, and 26 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work’.

Closing Date: Friday 31st July 2026

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG2

Quick apply

Refine Your Search

back of house manager jobs in chelford, chs

Senior Customer Resolution Officer

Deputy Site Manager

Back of House Shift Manager

Deputy General Wedding Manager

Brand Consultant

Service Colleague (Express)

Assistant Technical Manager, O2 Ritz Manchester

Back Of House Manager

Restaurant Manager

Team Leader - 30 hours

Maintenance Assistant

Development Manager

Deputy Manager - Operations

Capability and Talent Lead - 12 month fixed term contract

Housing Assistant

Restaurant, Weddings and Events Manager

Service Colleague (Food Services)

Associate Talent Acquisition Partner

Assistant Food & Beverage Manager

General Manager - New Site Opening

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