Quality & compliance lead Work, Jobs in Chelmsford, Eng (with Salaries)

Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Contracts Manager – Social Housing
Houghton Group —West Hanningfield
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Team management
- Contracts
- Free parking
- Annual leave
Quick apply
Deputy Head of Teaching and Learning
Community College Initiative —Chelmsford
- £45,000 - £55,000 a year
- Full-time
- Education
- Continuous improvement
- Mentoring
- Free parking
Quick apply
9d
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Divisional Head of HSEQ
Network Plus —Chelmsford
- £80,000 - £95,000 a year
- Continuous improvement
- Communication skills
Quick apply
Team Leader/Supervisor
Queenies —Chelmsford
- £12.71 - £13.00 an hour
- Full-time
- Administrative experience
- Supervising experience
- Conflict management
- Store discount
- Employee discount
Quick apply
Commissioning General Manager
Crystal Care Collection —Heybridge
- £65,000 - £75,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Leadership
Positive Behaviour Support (PBS) Lead
Chosen Care Group Ltd —London
- From £45,000 a year
- Full-time
- In-person
- Training & development
- Communication skills
- Employee discount
- Referral programme
Quick apply
Health, Safety & Environment (HSE) Lead - Food Manufacturing - PART TIME, 18 HOURS PER WEEK MON-THUR
Arthur Branwell & Co Ltd —Braintree
- £40,000 - £46,000 a year
- Part-time
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Head of Care Quality, Compliance and Governance
Principle Care Homes —Billericay
- £60,000 - £65,000 a year
Quick apply
Chief Executive Officer
Abigail's Footsteps —Rochester
- £55,000 - £65,000 a year
- Full-time
- Management
- Business development
- In-person
- Annual leave
- Employee assistance programme
Quick apply
2d
Head of Branch
Gallagher Bassett —Chelmsford
- Full-time
- Presentation skills
- Continuous improvement
- Team management
Associate Director Estates and Compliance
Essex Partnership University NHS Foundation Trust —Colchester
- £94,356 - £108,814 a year
- Full-time
- Relocation assistance
- Employee discount
Head Of Customer Experience
Lookers —Chelmsford
- Full-time
- Travel
- Analytics
- Annual leave
Quick apply
SHE Advisor
M Group —Colchester
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
10d
Health & Safety Advisor & Workforce Training Lead
Bowercross Construction LTD —Gravesend
- £50,000 a year
- Full-time
- Civil engineering
- Presentation skills
- Continuous improvement
Quick apply
6d
Project Manager
March —Chelmsford
- £0.01 a year
- Customer service
- Engineering
- First Aid Certification
Quick apply
7d
Technical Author
CARECO UK LTD —Braintree
- £30,000 - £32,000 a year
- Full-time
- Product management
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
13d
Training & Development Officer
Banana Moon Day Nurseries —Waltham Abbey
- £40,000 - £42,000 a year
- Full-time
- Hybrid work
- Travel
- Training & development
- Communication skills
- Annual leave
- Employee discount
Quick apply
Support Manager
Thera East —Witham
- Up to £36,339.37 a year
- Full-time
- Team management
- Driving
- Leadership
- Annual leave

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quality & compliance lead jobs near chelmsford, eng

Contact Centre Shift Manager (Part time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Part-time
£13,000 - £14,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Shift management
Microsoft Office Suite
Complaint handling
Performance management
Compliance management
Staff training
Customer interaction
Training & development
Team motivation leadership

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a part time position, 20 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

quality & compliance lead jobs in chelmsford, eng

Contact Centre Shift Manager (Part time)

Contracts Manager – Social Housing

Deputy Head of Teaching and Learning

Contact Centre Shift Manager (Full time)

Divisional Head of HSEQ

Team Leader/Supervisor

Commissioning General Manager

Positive Behaviour Support (PBS) Lead

Health, Safety & Environment (HSE) Lead - Food Manufacturing - PART TIME, 18 HOURS PER WEEK MON-THUR

Head of Care Quality, Compliance and Governance

Chief Executive Officer

Head of Branch

Associate Director Estates and Compliance

Head Of Customer Experience

SHE Advisor

Health & Safety Advisor & Workforce Training Lead

Project Manager

Technical Author

Training & Development Officer

Support Manager

I want to receive the latest job alerts for quality & compliance lead in chelmsford, eng

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