Specialist, service provider Work, Jobs in Chelmsford, Eng (with Salaries)

Employee Support Officer
Giant Group —Chelmsford
- £24,750 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
18h
Travel Consultant
Trailfinders —Chelmsford
- £44,000 - £49,000 a year
- Sales
Part Time Brand Specialist, John Lewis Chelmsford
Tommy Hilfiger —Chelmsford
- Part-time
- Communication skills
Education Administrator
Farleigh Hospice —Chelmsford
- £25,553 - £26,551 a year
- Microsoft Powerpoint
- Microsoft Word
- Hospice
1d
Customer Assistant
Lidl —Chelmsford
- £13.45 - £14.45 an hour
- Full-time
- Customer service
- Bakery
- Store discount
- Employee discount
2d
Skills & Development Coach
First Intuition —Chelmsford
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Admin Support for Governance & PALS
Mid and South Essex NHS Foundation Trust —Chelmsford
- £25,760 a year
- Full-time
- Microsoft Office
- Administrative experience
1d
Appointment Setter
The Insulation Specialists Team UK Ltd —Braintree
- £250 - £750 a week
- Part-time
- CRM software
- Salesforce
- No experience needed
- Flexible schedule
Quick apply
2d
Contact Centre Agent (Evenings and Weekends)
Pinnacle Group —Chelmsford
- £12.71 an hour
- Temporary
- Customer service
- Communication skills
- Employee discount
Quick apply
Patient Support Associate
TFP Fertility —Chelmsford
- Weekend availability
- Microsoft Office
- IT
- Communication skills
- Free parking
Quick apply
1d
People Assistant
Pinnacle Group —Chelmsford
- £25,000 - £26,000 a year
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
Head of Quality
Calm Futures —Witham
- £60,000 - £70,000 a year
- Full-time
- Bachelor's degree
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
Fleet Administrator
Pinnacle Group —Chelmsford
- £20,600 a year
- Hybrid work
- Administrative experience
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Junior Registration & Citizenship Officer
London Borough of Barking and Dagenham —London
- Weekend availability
- Administrative experience
- IT
11d
Multinational Service Specialist
QBE —Chelmsford
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Management
Support Worker for Homeless Services
CHESS Homeless —Chelmsford
- £26,500 - £27,474 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
Quick apply
3d
Direct Mail & Mailing Services Specialist
Jamm Print & Production Ltd —Woolwich
- Temporary
- Microsoft Word
- Sales
- Accounting
Quick apply
20h
Contact and Advice Centre Advisor
Chartered Trading Standards Institute —Basildon
- From £28,665 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
12d
Sales Advisor
Bodypower Sports plc Fitness Superstore —Chelmsford
- £13.50 an hour
- Overtime
- Bilingual
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
8d
Client Relationship Manager
Balgores Property Group —Chelmsford
- £20,000 - £26,000 a year
- Full-time
- CRM software
- English
- In-person
Quick apply
13d

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Employee Support Officer

Giant Group -
Chelmsford

Quick apply

Job details

Permanent | Full-time
£24,750 a year
18 hours ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Work from home
Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay

Qualifications

Customer service
English
Microsoft Office
Phone etiquette
Business
Communication skills

Full job description

A people person who enjoys helping others? Do you have great communication skills, a positive attitude, and a passion for customer service?

At Giant Group, we're looking for an Employee Support Officer to join our team. You'll support our contractors and clients, help resolve queries, provide support, and deliver an outstanding customer experience every day.

What we offer

Salary: £24,700 per annum

Hours: 37hrs, Mon – Fri between 9am to 6pm

Contract type: Permanent

Work Location: Hybrid/3 days from Chelmsford office

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role

As Employee Support Officer, you will have an impact on the experience and satisfaction of our contractors and clients by being their first and most reliable point of contact. Therefore, you will be providing clear, accurate, and timely support across a wide range of queries relating to worker’s payroll and assignments. The desired outcome of this will be to foster trust, maintain strong relationships, and ensure service excellence that reflects Giant’s commitment to compliance, transparency, and customer satisfaction.

Key responsibilities of the role include:

Responding to a high volume of inbound queries by phone and email, delivering excellent customer service.
Ensuring first-time resolution wherever possible through clear and concise communication.
Recognising and escalating complaints appropriately to maintain service standards.
Collaborating with internal teams to find timely solutions and ensure follow-through.
Maintaining accurate procedures and contributing to team knowledge and process improvements.
Driving high satisfaction scores by delivering a consistently positive support experience.

About you

Ideally, you'll have a business related degree or at least one year's experience in a customer service role working to service level agreements (SLAs).

You'll be confident communicating with customers by phone and email, able to build rapport quickly, and passionate about delivering a customer first service.

You can only excel in this role if you:
Have great enthusiasm and attitude for the role.
Have a high level of resilience and strong written and verbal communication and emotional intelligence.
Are proficient in Microsoft office

Application deadline

All applications must be submitted by 2 July 2026

Employee Benefits

31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
Birthday Leave: Celebrate your special day with an extra day off.
Buy Additional Holidays: More time for you, when you need it.
Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
Giant Advantage: Exclusive discounts for our amazing team.
Role Relevant Training: Invest in your career growth.
Employee Referral Bonus: Refer talent and earn rewards.
Leave for Volunteering: Paid day off for charity work.
Health Cash Plan: Your health is our priority.
WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources.
Employee Assistance Program: Get the support you need when you need it.
Pension Schemes: Secure your financial future with our pension plans – auto enrolment or tax efficient salary sacrifice.
Enhanced Maternity and Paternity Pay: We're here to support your growing family.
Supporting Childcare: Support for parents returning to work.
Life Assurance: We've got you covered.
Soft Loans: Emergency loans for unexpected expenses.
Long Service Awards: Celebrate your loyalty and dedication.

All roles at Giant Group are subject to pre-employment checks. We’re proud to be an equal opportunities employer, and welcome applications from all candidates, including those with a disability, who meet the essential criteria for the role. Please note that we may close this advert early, so we encourage early applications.

Pay: £24,750.00 per year

Benefits:

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Life insurance
Paid volunteer time
Sick pay
Work from home

Application question(s):

Do you have at least 1 year's experience in a customer service role?
Do you have proven experience in handling customer enquiries by phone and email in a fast paced environment?
Can you work 3 days per week from our Chelmsford office?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Chelmsford CM1 1HT

Quick apply

Refine Your Search

specialist, service provider jobs in chelmsford, eng

Employee Support Officer

Travel Consultant

Part Time Brand Specialist, John Lewis Chelmsford

Education Administrator

Customer Assistant

Skills & Development Coach

Admin Support for Governance & PALS

Appointment Setter

Contact Centre Agent (Evenings and Weekends)

Patient Support Associate

People Assistant

Head of Quality

Fleet Administrator

Junior Registration & Citizenship Officer

Multinational Service Specialist

Support Worker for Homeless Services

Direct Mail & Mailing Services Specialist

Contact and Advice Centre Advisor

Sales Advisor

Client Relationship Manager

I want to receive the latest job alerts for specialist, service provider in chelmsford, eng

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