booking agent Work, Jobs in chelmsford, ess (with Salaries)

Contact Centre Agent (Nights)
Pinnacle Group —Chelmsford
- £22,285.69 a year
- Night shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Contact Centre Agent (Evenings and Weekends)
Pinnacle Group —Chelmsford
- £12.71 an hour
- Temporary
- Customer service
- Communication skills
- Employee discount
Quick apply
10d
Weekend Contact Centre Agent
Pinnacle Group —Chelmsford
- £12.21 an hour
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Sick pay
Quick apply
Customer Experience Booking Agent
Camp Beaumont —Maldon
- £14 an hour
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
3d
Contact Centre Advisor
Respond Services Ltd —Chelmsford
- £27,100 a year
- Overtime
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Employee assistance programme
Quick apply
Car Rental Agent
olios investmants ltd —Chigwell
- £24,420 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Profit sharing
Quick apply
1d
Import Coordinator (Freight Forwarding Focus)
Commodity Centre UK Ltd —Great Braxted
- Up to £35,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Property Maintenance Coordinator
Adam Kennedy ltd —North London
- £20,000 a year
- Full-time
- No experience needed
- Administrative experience
- In-person
Quick apply
Customs Clearance Agent
EveryFront —London
- £28,000 - £32,000 a year
- Part-time
- In-person
- Negotiation
Quick apply
6d
Freight Forwarder
JAGER FREIGHT LTD —Grays
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
12d
Freight Forwarder
Saffron Vantage —Witham
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Client Services Coordinator & Operations
Pink Plan LTD —Ware
- From £25,000 a year
- Full-time
- Customer service
- Salesforce
- Analysis skills
- Free parking
- Work from home
Quick apply
12d
Personal Travel Manager
Ocean Holidays —Romford
- £32,000 - £40,000 a year
- Full-time
- Sales
- Hotel
- Business development
- Employee assistance programme
- Employee discount
12d
Sales & Reservations Agent
London Serviced Apartments Ltd —London
- £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
Lettings Negotiator/Administrator
Bychoice Estate Agents —Sudbury
- From £25,000 a year
- Full-time
- Administrative experience
- Driving
- Organisational skills
Quick apply
Trainee Lettings Consultant
Portico —London
- Sales
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
5d
Estate Agent
Connells Group —Thorpe Bay
- £25,000 a year
- Full-time
- Sales
- Microsoft Office
- IT
Quick apply
12d
Lettings Negotiator
Sincere Lettings —London
- £14,000 - £23,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply

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Contact Centre Agent (Evenings and Weekends)
Pinnacle Group —Chelmsford
You will be first point of contact for our clients including Social Housing and Council customers and your duties will include updating relevant notes onto…
£12.71 an hour
Quick apply
10d
Duty Manager
The Maidstone Leisure Trust —Maidstone
Deliver excellent customer care, handling enquiries, feedback and complaints professionally. Coordinate colleagues across front of house, wet side and dry side…
10d

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Contact Centre Agent (Nights)

Pinnacle Group -
Chelmsford

Quick apply

Job details

£22,285.69 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Car scheme
Sick pay

Qualifications

Customer service
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking for new, skilled Night Call Centre Operatives to provide exceptional customer service and support. You will be joining our team of Contact Centre Agents based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

Your responsibilities will include handling inbound and outbound calls from housing tenants when they have issues with gas, heating, electricity and other general repairs emergencies, resolving customer inquiries, and providing accurate information about our services.

You will need excellent communication skills, a friendly demeanour, and the ability to work efficiently under pressure. If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

This is a night position where the hours will be 10pm to 8am on a 4 nights on, 4 nights off rota.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

You’ll be answering enquiries, updating notes onto systems, dealing with emergencies, and booking appointments, where a trained engineer is required to carry out the repair.
You will make sure customers feel like the number one priority and ensure they are fully informed throughout the repairs process.
You will be responsible for dealing with high demand customer contacts and enquiries, predominantly by phone and e-mail. We have particular expertise and experiences in dealing with ‘out of hours repair emergencies’ in the repairs and maintenance sector.
You will be first point of contact for our clients including Social Housing and Council customers and your duties will include updating relevant notes onto systems, diagnosing repair requests, dealing with emergencies, and signposting.

Key Requirements:

Previous customer service experience.
Must be able to work night shifts.
Exceptional telephone manner.
Results driven and love to smash a target!
High levels of resilience and motivation to succeed.

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans
Company Car/Car Allowance
Electric Vehicle Scheme

Quick apply

Refine Your Search

booking agent jobs in chelmsford, ess

Contact Centre Agent (Nights)

Contact Centre Agent (Evenings and Weekends)

Weekend Contact Centre Agent

Customer Experience Booking Agent

Contact Centre Advisor

Car Rental Agent

Import Coordinator (Freight Forwarding Focus)

Property Maintenance Coordinator

Customs Clearance Agent

Freight Forwarder

Freight Forwarder

Client Services Coordinator & Operations

Personal Travel Manager

Sales & Reservations Agent

Lettings Negotiator/Administrator

Trainee Lettings Consultant

Estate Agent

Lettings Negotiator

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