Client services occupations Work, Jobs in Chelmsford, Ess (with Salaries)

Client Services Coordinator
Volaro Digital —Ingatestone
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- Salesforce
- Work from home
Quick apply
11h
Aftersales Administrator
The Watches of Switzerland Group —Chelmsford
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Service Coordinator
BLOUNT SHUTTERS LIMITED —Thurrock
- £28,000 - £38,000 a year
- Full-time
- Salesforce
- In-person
- Profit sharing
- Employee discount
Quick apply
7d
Service Support Coordinator
RDC —Braintree
- Full-time
- Computer skills
10d
Temporary Client Services Coordinator
Tetra Tech —Laindon
- Microsoft Office
- Administrative experience
- Communication skills
4h
Customer Service Representative
Baker Self Adhesive Labels —Brentwood
- Full-time
Quick apply
Repairs Customer Service Representative
Safran —Braintree
- Full-time
- ERP systems
- English
- Continuous improvement
- Free parking
- Annual leave
Agent Support Assistant
iad UK —Bishop's Stortford
- £27,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Customer Support Executive - Join the Future of Property Tech!
Home Legal Direct Ltd —Southend-on-Sea
- From £26,500 a year
- 8 hour shift
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
Quick apply
9h
Platform Delivery Specialist
PIB Group Services Ltd. —Chelmsford
- Hybrid work
- Communication skills
Quick apply
Client Administrator
Seed Environmental —Epping
- £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Employee assistance programme
- Life insurance
Quick apply
Hire Desk Controller
Hire Safe Solutions Ltd —Thurrock
- £30,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
6d
Customer Service & Acquisitions Lead
Civic Recruitment Limited —Colchester
- £19.23 an hour
- Full-time
- Microsoft Word
- Business development
- Analysis skills
Quick apply
Customer Service Representative
Trescal —Basildon
- Full-time
- Computer literacy
- Computer skills
- Communication skills
Quick apply
1d
Client Relationship Associate
Go 2 Glory LTD —Blackhorse Road Station
- From £25,400 a year
- Part-time
- Hybrid work
- CRM software
- Organisational skills
- In-person
- Flexible schedule
Quick apply
9d
Junior Service Delivery Manager
Ericsson —Chelmsford
- Computer Science
- Engineering
- English
School Relations - Photography
Carmel Jane Photography Ltd —Ingatestone
- £30,000 - £32,000 a year
- Full-time
- CRM software
- In-person
- School
Quick apply
9h
Customer Service Representative
Moove Lubricants —Gravesend
- Full-time
- Spanish
- English
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
Business Development Assistant/Customer Support
Saffron Building Society —Saffron Walden
- Up to £28,000 a year
- Communication skills
- Time management
Professional
AliA Maia güersel —Ilford
- Organisational skills
- Computer skills
- Communication skills
- Free parking
Quick apply

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Client Services Coordinator

Volaro Digital
Ingatestone

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
11 hours ago

Benefits

Casual dress
Work from home

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Marketing
Salesforce
Internal department liaison
Client services
Financial services
Customer interaction
Communication skills
Marketing

Full job description

Client Services Coordinator

Salary: £30,000 to £35,000 depending on experience

Hours: 32 hour flexible week, available 9am to 5pm

Location: Ingatestone, Essex. Hybrid working, with office attendance required every Monday and Thursday.

Reports to: Chief of Staff

About Volaro

Performance marketing and creative for premium brands.

We help luxury brands and investment firms attract and convert high net worth clients, connecting them with high value customers across premium, capital led markets. Real estate, private assets, luxury and beyond.

We do this through paid media across Meta, Google and LinkedIn, funnel design and build, creative and content production, CRM and tracking, and conversion optimisation. Everything is measured on qualified leads and revenue.

We are a small senior team, we are growing quickly, and everyone here has a real say in how the business is built. We work a 32 hour flexible week, because we think people do better work when they can build the working day around their life rather than the other way round.

The role

You will be the main point of contact for our clients on a day to day basis, and the link between them and our performance team.

Clients contact us by email, WhatsApp group and phone. You will be the person who responds, finds out the answer if you do not have it, and comes back to them. You will also make sure that anything agreed on a client call actually gets done, by tracking the actions and chasing them internally.

This is a client communication and coordination role. It does not involve setting marketing strategy or running campaigns, although you will learn how both work as you go.

What you will be doing

Responding to client messages and queries across email, WhatsApp and phone
Joining client calls, taking notes, and recording the actions that come out of them
Chasing those actions internally and confirming back to the client once they are complete
Flagging delays to clients early, rather than after a deadline has passed
Keeping our project boards up to date so the status of every client is accurate
Helping pull together client reports with the performance team
Coordinating with our internal specialists and external freelancers to keep work moving
Escalating anything you are unsure about quickly, so it can be answered properly

Who we are looking for

Alongside the experience set out below, this is what matters most to us.

You share information rather than sit on it, even when the news is not good
You are organised, and just as strong on follow through as you are on conversation
You respond quickly. A message that arrives late on a Friday gets dealt with on the Friday
You are comfortable talking to senior people and asking questions when you do not know something
You stay calm when things go wrong, which they occasionally will

Experience

You will have worked in an agency or a professional corporate environment, and you will understand marketing well enough to follow a conversation about it comfortably.

That understanding can come from study rather than a job. If you have a marketing degree and have since worked in a client facing role, that works.

Essential

Agency or corporate experience in a client or customer facing role
A working knowledge of marketing, from either study or professional experience, so terms like leads, campaigns and performance metrics are already familiar
Comfortable dealing with people at different levels of seniority, including difficult conversations
Experience using a CRM or project management system, and able to pick up new tools quickly
Clear and quick written communication

Not required

Direct experience running marketing campaigns
Knowledge of the investment sector
Seniority. If you are early in your career but organised and confident, we would like to hear from you.

Progression

This is the first hire in our client services function.

If you do the job well, there is a route into account management and, over time, into running the function. We would always rather grow someone into a role than recruit over the top of them.

How we work

Everyone here works a 32 hour flexible week. You can structure your days as you like, including shorter days or a half day on a Friday. The one thing we all hold to is being contactable between 9am and 5pm, so that clients always get a response during working hours. We also have certain non-negotiable meetings throughout the week.

Office days are Monday and Thursday.

To apply

Send us your CV along with a cover letter, describing why you believe this role is for you - as well as a time you had to tell a client something they did not want to hear, and how you handled it.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Work from home

Application question(s):

Please describe a time you had to tell a client something they did not want to hear, and how you handled it.
Are you able to commute to our Ingatestone office every Monday and Thursday?

Experience:

Client services: 2 years (required)

Work Location: Hybrid remote in Ingatestone

Quick apply

Refine Your Search

client services occupations jobs in chelmsford, ess

Client Services Coordinator

Aftersales Administrator

Customer Service Coordinator

Service Support Coordinator

Temporary Client Services Coordinator

Customer Service Representative

Repairs Customer Service Representative

Agent Support Assistant

Customer Support Executive - Join the Future of Property Tech!

Platform Delivery Specialist

Client Administrator

Hire Desk Controller

Customer Service & Acquisitions Lead

Customer Service Representative

Client Relationship Associate

Junior Service Delivery Manager

School Relations - Photography

Customer Service Representative

Business Development Assistant/Customer Support

Professional

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