Head of customer service Work, Jobs in Chelmsford, Ess (with Salaries)

General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
People & Service Team Leader
River Island —Chelmsford
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Head of Procurement
Teledyne Technologies Inc. —Chelmsford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
ELV Operative
EMR Group —Boreham
- Full-time
- IT
- Annual leave
Quick apply
Residential Property Manager
Command —Chelmsford
- £26,000 - £28,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Practice Manager
Dental Beauty Partners —Colchester
- £40,000 a year
- Management
- Customer service
- Patient care
- Annual leave
Quick apply
7d
Business Manager: Radiotherapy
Teledyne Technologies Inc. —Chelmsford
- Full-time
- Sales
- English
- Travel
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Travel
- School
- Annual leave
- Employee assistance programme
Quick apply
Head of Design Services
Ringway Jacobs —Chelmsford
- Management
- Leadership
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Sales Support Administration Assistant
Hewes Security —Woodham Ferrers
- Full-time
Accommodation Manager
Braintree District Council —Braintree
- £48,945 - £53,082 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
- Free parking
- Employee discount
8d
Order Operations Manager
Princeps Electronics Limited —Harlow
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
2d
Credit Controller
Wernick Group Limited —Wickford
- Full-time
- Microsoft Outlook
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Fleet Administrator (Vehicle Applications & Ordering )
Knowles Fleet —Colchester
- £28,129.46 - £30,137.27 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
11d
Chefs
Everyman Media —Chelmsford
- £12.37 - £13.77 an hour
- Full-time
- Kitchen experience
- Employee assistance programme
- Employee discount
Quick apply
Personal Lines Broker Underwriter
Allianz —Chelmsford
- £26,400 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Travel
- Employee discount
Boarding House Matron of Stocks's
Felsted School —Felsted
- £20,672.99 a year
- Part-time
- IT
- School
- Free parking
- Annual leave
3d
Business Development Executive
RDA —Chelmsford
- £30,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Business development
Quick apply
Vehicle Movement Administrator
Knowles Fleet —Colchester
- £28,129.46 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Health & wellbeing programme
Quick apply
10d
Pay & Benefits Administrator - Hybrid Working
TrustFord —Colchester
- Hybrid work
- Microsoft Excel
- Hotel
- Annual leave
- Employee discount
Quick apply

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head of customer service jobs near chelmsford, ess

General Manager

Camp Beaumont -
Chelmsford

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Qualifications

Cost control
Organisational skills
Leadership
Communication skills

Full job description

Job Description: General Manager

Organisation: Marsh Farm
Reports to: Parks Director
Direct Reports: Duty Managers, Department Heads (Retail, Food & Beverage, Operations, Events & Entertainment, all team)

Purpose of the Role

The General Manager is responsible for the day-to-day leadership, operational delivery, and site performance of Marsh Farm. Reporting to the Parks Director, the GM ensures that agreed commercial strategies (The Budget), standards, and plans are executed consistently on site, delivering a safe, welcoming, and high-quality visitor experience.

This is a highly visible, hands-on role. The General Manager leads from the front, sets standards through action, and takes ownership of operational performance, people leadership, and guest experience. The role is not desk-based; it requires regular presence on the floor, walking the customer journey, supporting teams, and intervening immediately when standards slip.

Key Responsibilities

Operational Leadership & Site Standards

Take full responsibility for the day-to-day operation of Marsh Farm, ensuring all areas are safe, clean, compliant, and guest-ready.

Maintain a strong on-site presence, particularly during peak trading periods, events, and weekends.

Lead by example by walking the customer journey, identifying issues, and ensuring immediate corrective action is taken.

Ensure all departments consistently deliver agreed brand standards, service levels, and presentation expectations.

Act decisively when standards, behaviours, or performance fall below expectation.

Commercial Delivery & Performance

Deliver the commercial plans and targets (The Budget) including revenue, Spend Per Head (SPH), and cost control.

Actively drive ticket sales, retail, food & beverage performance, events income, and membership conversions on site.

Ensure shop areas are fully stocked, priced correctly, and presented to maximise sales.

Work with teams to improve upselling, suggestive selling, and guest engagement in a natural, customer-first way.

Monitor daily performance and respond quickly to underperformance.

People Leadership & Culture

Lead, motivate, and develop Duty Managers and department leaders, setting clear expectations and standards.

Ensure teams are well trained, well deployed, and fully understand their roles and responsibilities.

Address poor attitudes, behaviours, or performance promptly and fairly, escalating issues where necessary.

Build a positive, accountable culture where standards matter and everyone takes pride in the site.

Support recruitment, onboarding, and ongoing development of the team.

Customer Experience

Champion a consistent, welcoming, and engaging customer experience across the site.

Ensure staff follow agreed service standards, including greetings, engagement, and problem resolution.

Review guest feedback and complaints, taking ownership of improvements and preventing repeat issues.

Ensure first impressions (car park, entrance, toilets) and last impressions are consistently positive.

Health, Safety & Compliance

Ensure full compliance with health & safety legislation, food safety standards, animal welfare requirements, and licensing conditions.

Ensure risk assessments, checks, logs, and SOPs are completed accurately and on time.

Act immediately on any safety or compliance concerns.

Communication, Reporting & Accountability

Report regularly to the Parks Director on site performance, challenges, and opportunities and solutions.

Participate fully in weekly performance reviews, operational meetings, and planning sessions.

Provide honest, timely updates and take ownership of actions agreed.

Support the site by implementing changes quickly and consistently.

Skills & Experience

Proven experience managing operations in a leisure, attraction, hospitality, retail, or visitor-focused environment.

Strong people leadership skills with experience managing managers and frontline teams.

Commercial awareness with an understanding of revenue drivers, cost control, and SPH.

Confident decision-maker with the ability to act quickly under pressure.

Strong organisational and communication skills.

Personal Attributes

Highly visible, hands-on leader who sets standards by example.

Customer-focused with strong attention to detail.

Accountable, resilient, and solutions focused.

Comfortable being challenged and holding others to account.

Proud ambassador for Marsh Farm and its values.

Due to the nature of this role being in hospitality you will be required to work some weekends.

Please forward your CV to [email protected]

OVERVIEW

ROLE

Operations
SALARY

£45,000-£50,000
TYPE

Full Time
LOCATION

Chelmsford

Apply Now

Refine Your Search

head of customer service jobs in chelmsford, ess

General Manager

People & Service Team Leader

Head of Procurement

ELV Operative

Residential Property Manager

Practice Manager

Business Manager: Radiotherapy

Centre Coordinator

Head of Design Services

Sales Support Administration Assistant

Accommodation Manager

Order Operations Manager

Credit Controller

Fleet Administrator (Vehicle Applications & Ordering )

Chefs

Personal Lines Broker Underwriter

Boarding House Matron of Stocks's

Business Development Executive

Vehicle Movement Administrator

Pay & Benefits Administrator - Hybrid Working

I want to receive the latest job alerts for head of customer service in chelmsford, ess

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