Onboarding manager Work, Jobs in Chelsea, Gtl (with Salaries)

Client Success Onboarding Manager
Anaqua —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Project management
Quick apply
Onboarding Administrator
Flatpay —London
- English
Quick apply
5d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Partner & Counsel Onboarding Manager - EMEA
Latham & Watkins LLP —London
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- Employee discount
- Flexible schedule
13d
Learning and Development Manager
Ole & Steen —London
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Leadership
Quick apply
Business Analyst
NHS England —London
- £49,387 - £56,515 a year
- Full-time
- Annual leave
1d
Training Coordinator
Pho —London
- £40,000 a year
- Full-time
- Travel
- Restaurant
Quick apply
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Programme Manager - Global Talent Visa
Founders Forum Group —London
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
- Work from home
- Employee discount
Quick apply
11d
People Operations Manager
Tecknuovo —London
- Hybrid work
- Human resources
Partnership Manager
Safer Business Network Ltd —London
- £43,250 a year
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
- Annual leave
Quick apply
11d
Secretariat Manager
NHS England —London
- £57,528 - £64,750 a year
- Full-time
- Annual leave
1d
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
7d
HUMAN RESORCES PEOPLE MANAGER OYSHO & ZARA HOME
INDITEX —London
- Full-time
- Management
- Driving
- Travel
Quick apply
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
7d
Office Manager
TLMC Ltd —London
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
- Annual leave
Quick apply
5d
Senior Product Compliance Manager - KYC & Onboarding
Wise Australia Investments —London
- £83,000 - £118,000 a year
- Travel
- Communication skills
People Operations Advisor
IMPOWER Consulting —London
- £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Human resources
- Organisational skills
- Annual leave
4h
KYC Agent
Flatpay —London
- English
Quick apply
5d
Customer Onboarding Specialist
sunday —London
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
8d

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Client Success Onboarding Manager

Anaqua -
London

Quick apply

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Excel
Project management
Bachelor's degree
Project implementation
Communication skills
Time management

Full job description

Client Success Onboarding Manager

The Client Success Onboarding Manager is responsible for helping our clients successfully transition from implementation with the Professional Services team to go-live with the Client Success Team(s). The onboarding phase is intended to assist with the adoption of the solution they’ve invested in with Anaqua and is a critical phase of the client’s journey that sets the foundation for their success. You will work closely with the client after contract execution and help accelerate time to value. Our specialists achieve this through identifying the appropriate client stakeholders and developing strong rapport, validating their business goals and objectives, and executing against a defined onboarding timeline in conjunction with the Professional Services Project Timeline. You will be the primary contact for the client to reach out as they experience Anaqua in a live environment for the first time post implementation. You will partner with Sales, Professional Services, Client Success, and other internal teams as needed to ensure clients have a great first experience with Anaqua.

We are looking for a professional who genuinely enjoys interacting with others and can motivate or maintain enthusiasm throughout the onboarding engagement. The ideal candidate has great communication skills and technical acumen, is proactive, results oriented, and able to provide a high level of client satisfaction to both the client and internal teams. This is an opportunity to bring your experience as a consultant, implementation expert, or project manager along with a high level of client service.

You’ll love this role if you want to:

Ensure clients see immediate success and value by conducting orientation and enablement sessions, familiarizing client with available support resources, and minimizing roadblocks in early adoption of our products and services,
Coordinate and execute onboarding related activities with clients via web-based meetings, phone, and email throughout the various stages of onboarding,
Set and manage expectations in onboarding timeline, monitoring client’s achievements during onboarding, and measuring KPIs and success metrics,
Develop training tracks on how to use and get started with the solution and offer options for which types of training are most effective for various personas from administrators and technical leads to end users,
Where required, coordinate effectively with client agencies and third parties to drive desired implementation outcomes,
Become well versed in all solutions and stay up to date with product knowledge as new updates are made,
Maintain records of any issues, questions, or requests during the onboarding process and collaborate across internal teams to identify areas for continued improvements and help streamline onboarding processes,
Provide regular communication on the status of implementation both internally to the account team and externally to client sponsors and executives,
Ensure successful transition to the CS team after onboarding is complete.

What you’ll need to be sucessful:

IP experience is essential,
Collaborative team player who can drive cross-functional work, in person and virtually,
Demonstrated success onboarding and supporting clients, building satisfaction, advocacy, and loyalty,
Proven ability to lead client engagements to completion while maintaining high satisfaction,
Strong active listening and clear verbal communication,
Self-starter and fast learner who thrives in a changing, fast-paced environment,
Anaqua experience would be a plus,
Strong PowerPoint, Word, and Excel skills, with confident presentation abilities,
Positive, personable, flexible attitude,
Ability to prioritize, multitask, and perform well under pressure,
Genuine interest in building relationships and helping clients solve business challenges,
Excellent time management,
Highly organized, detail-oriented, and efficient,
Bachelor’s degree and/or 2+ years of relevant work experience, preferably in project management, technology implementation, training or support.

Quick apply

Refine Your Search

onboarding manager jobs in chelsea, gtl

Client Success Onboarding Manager

Onboarding Administrator

Head of CS - Under 18s Services

Partner & Counsel Onboarding Manager - EMEA

Learning and Development Manager

Business Analyst

Training Coordinator

Customer Success Manager

Programme Manager - Global Talent Visa

People Operations Manager

Partnership Manager

Secretariat Manager

Guest Services Manager

HUMAN RESORCES PEOPLE MANAGER OYSHO & ZARA HOME

Customer Support Team Lead

Office Manager

Senior Product Compliance Manager - KYC & Onboarding

People Operations Advisor

KYC Agent

Customer Onboarding Specialist

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