Automotive service advisor Work, Jobs in Cheltenham, Eng (with Salaries)

Workshop Controller
Baylis Automotive —Cheltenham
- From £37,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Store discount
- Annual leave
Quick apply
9d
Plant Service Advisor
Rygor Plant —Gloucester
- £32,000 a year
- Full-time
- Customer service
- Communication skills
- Health & wellbeing programme
- Annual leave
Service Advisor - Hyundai Swindon
Platinum Motor Group —Swindon
- Up to £32,000 a year
- Overtime
- Customer service
- Data entry
- Computer skills
- Free parking
- Store discount
Quick apply
Service Advisor (Plant)
Riverside Consultancy —Gloucester
- £32,000 a year
- Full-time
- Customer service
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Service Advisor
Riverside Consultancy —Gloucester
- £30,000 - £33,000 a year
- Full-time
- Customer service
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Apprentice Service Advisor
Johnsons Cars —Gloucester
- Up to £24,000 a year
- Full-time
- Customer service
- Employee discount
Quick apply
Service Advisor - FCA
Johnsons Cars —Swindon
- £28,000 a year
- Full-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
18h
Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester
Calex UK —Gloucester
- Full-time
- Customer service
- English
- Travel
Vehicle Parts Advisor Apprenticeship
Calex UK —Worcester
- Full-time
- Microsoft Excel
- Customer service
- English
9d
Workshop Controller - FCA
Johnsons Cars —Swindon
- Up to £30,750 a year
- Full-time
- Organisational skills
- Communication skills
- Employee discount

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Workshop Controller

Baylis Automotive -
Cheltenham

Quick apply

Job details

Permanent | Full-time
From £37,000 a year
9 days ago

Benefits

Store discount
Free flu jabs
Annual leave
Company pension
Company events
Employee discount
Bereavement leave
Referral programme

Qualifications

Driving Licence
Customer service
GCSE
Driving
Automotive service
Organisational skills
Communication skills
Mechanical knowledge

Full job description

Baylis is looking for an organised, proactive and customer-focused Workshop Controller to join our busy aftersales team. This is an excellent opportunity for someone who enjoys leading from the centre of the workshop, coordinating technicians, supporting Service Advisors and ensuring every customer receives an exceptional experience.

Essential Requirements

Full UK Driving Licence
Previous experience as a Workshop Controller, Senior Service Advisor, Workshop Supervisor or similar role within an automotive aftersales environment
Strong understanding of workshop operations, vehicle repair processes and customer service standards

Working Hours

Monday to Friday: 8:00am – 6:00pm

Benefits

£34,000 – £37,000 basic salary depending on experience
31 days paid holiday (including bank holidays), rising with length of service
Company pension contribution
Annual company events
Bespoke induction and ongoing development training
Staff discounts on vehicle purchases and servicing
Retail discounts for many high street stores
Death in Service benefit
Free eye tests, dental and therapy treatments

About You

You are highly organised, thrive in a fast-paced environment and enjoy keeping everything running smoothly. You have excellent communication skills, can confidently prioritise competing demands and take pride in delivering a first-class customer experience.

You will bring:

At least 3 years' experience within an automotive aftersales environment
A strong understanding of workshop planning, vehicle repairs and service processes
Excellent communication skills with the ability to liaise confidently with customers, technicians and colleagues
Strong organisational skills with the ability to manage multiple priorities
A proactive and solutions-focused approach to problem solving
High attention to detail and a commitment to delivering quality workmanship and customer satisfaction

The Role

As Workshop Controller, you will be responsible for coordinating the daily operation of the workshop, ensuring work is allocated efficiently, repair progress is monitored and customers are kept informed throughout their vehicle's journey.

Working closely with the Service Manager, Service Advisors and technicians, you will play a key role in maintaining workshop efficiency, productivity and customer satisfaction.

Key responsibilities include:

Planning and controlling the daily workshop schedule
Allocating work to technicians based on skill, availability and workshop priorities
Monitoring repair progress and ensuring work is completed on time and to the highest standard
Acting as the main point of communication between technicians, Service Advisors and customers
Providing customers with regular progress updates and obtaining authority for additional work where required
Preparing accurate labour and parts estimates and producing completed invoices
Carrying out quality control checks before vehicles are returned to customers
Maintaining accurate workshop documentation, job cards and vehicle history records
Supporting departmental productivity while ensuring compliance with manufacturer standards and health & safety procedures
Promoting and living the Baylis core values every day

Job Types: Full-time, Permanent

Pay: From £37,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Employee discount
Free flu jabs
Referral programme
Store discount

Ability to commute/relocate:

Cheltenham GL51 0AL: reliably commute or plan to relocate before starting work (preferred)

Experience:

Automotive service: 3 years (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

automotive service advisor jobs in cheltenham, eng

Workshop Controller

Plant Service Advisor

Service Advisor - Hyundai Swindon

Service Advisor (Plant)

Service Advisor

Apprentice Service Advisor

Service Advisor - FCA

Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester

Vehicle Parts Advisor Apprenticeship

Workshop Controller - FCA

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