Centre head Work, Jobs in Cheltenham, Gls (with Salaries)

Head of Contact Centre Sales and Customer Experience
JG Travel Group —Cheltenham
- Full-time
- Sales
- Customer service
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Sous Chef
The Tivoli Cheltenham —Cheltenham
- Up to £43,000 a year
- Full-time
- Cooking
- In-person
- Restaurant
- Employee discount
- Referral programme
Quick apply
Travel Sales Consultant
Trailfinders —Cheltenham
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Branch Merchandising Admin
Superdry —Cheltenham
- Microsoft Excel
- Analysis skills
- IT
- Store discount
- Annual leave
Communications Coordinator
Superdry —Cheltenham
- Microsoft Powerpoint
- Administrative experience
- Travel
- Store discount
- Annual leave
12d
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
2d
Retail Assistant
The Range —Gloucester
- Up to £12.71 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
Quick apply
Deputy Head of Healthcare
PPG Health In Justice —Evesham
- £48,000 - £52,000 a year
- Monday to Friday
- Employee discount
9d
Head of Digital Health, Band 8c
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £79,504 - £91,609 a year
- Full-time
- Organisational skills
- Annual leave
- Employee discount
12d
Head of Technical Operations & Infrastructure, Band 8c
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £79,504 - £91,609 a year
- Full-time
- Patient care
- Organisational skills
- Annual leave
- Employee discount
11d
Area Manager Southwest
Support Hub - Office —Cheltenham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Head of Planning
Wychavon and Malvern Hills District Council —Malvern
- £70,696 - £78,532 a year
- Full-time
- Management
- Computer literacy
- Microsoft Office
- Annual leave
- Employee discount
Duty Manager
The Range —Gloucester
- Full-time
- Management
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
English Teacher
Learning Curve Group —Gloucester
- £7,916.67 - £8,972.22 a year
- Part-time
- English
- Annual leave
Head of Corporate Psychology
GCHQ —Cheltenham
- £83,651 - £99,529 a year
- Full-time
- Doctoral degree
- In-person
- Annual leave
- Flexible schedule
5d
Deputy Head of Analytics & Digital Business Function, Band 8c
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £79,504 - £91,609 a year
- Full-time
- Leadership
- Annual leave
- Employee discount
4d
Head of Service - Gloucestershire - Permanent - Full Time
HM Prison & Probation Service —Gloucester
- £60,001 - £82,145 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Leadership
- Annual leave
- Employee discount
1d
Helpdesk Team Manager
Arcus FM —Cirencester
- Up to £36,050 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
Quick apply
3d
Legal Support Manager
HCR —Cheltenham
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
9d
Head of Digital Programmes, Band 8c
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £79,504 - £91,609 a year
- Full-time
- Project management
- Communication skills
- Annual leave
- Employee discount

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centre head jobs near cheltenham, gls

Head of Contact Centre Sales and Customer Experience

JG Travel Group -
Cheltenham

Quick apply

Job details

Permanent | Full-time

Benefits

Casual dress
Cycle to work scheme
Company pension
Company events
Employee discount
Referral programme

Qualifications

Sales
Customer service
Complaint handling
Performance management
Analysis skills
AI
Leadership
Communication skills

Full job description

Head of Contact Centre Sales and Customer Experience

Competitive salary/ Cheltenham

No Agents please

We're looking for an experienced and forward-thinking leader to head up our Sales Contact Centre and Customer Services teams. This is a pivotal role within our travel business, responsible for increasing revenue, improving conversion rates and ensuring every customer interaction reflects our commitment to outstanding service.

You'll lead high-performing teams across sales and customer service operations, developing an omnichannel contact strategy that delivers results across phone, email, live chat, social media and digital channels.

We're particularly interested in candidates who have successfully used automation, AI, self-service technology and process improvement initiatives to reduce avoidable contacts, improve efficiency and allow teams to focus on higher-value customer interactions and sales opportunities.

What You'll Be Doing

Driving sales performance, conversion and revenue growth through the Contact Centre.
Leading and developing sales and customer service teams.
Creating exceptional customer experiences across all contact channels.
Managing customer feedback, complaints and complex escalations.
Ensuring compliance with Package Travel Regulations and company policies.
Using data and insight to improve performance and customer outcomes.
Implementing automation and digital solutions to streamline processes.
Working closely with senior stakeholders to influence commercial performance and customer strategy.

What We're Looking For

Proven experience leading a sales-focused contact centre or customer operations function.
A strong track record of delivering commercial growth through increased conversion and retention through contact centres.
Experience managing customer service and complaint handling teams.
Expertise in workforce planning, performance management and coaching.
Strong analytical and reporting capabilities.
Excellent leadership, communication and stakeholder management skills.
Ideally some experience optimising automation, AI, self-service solutions while maintaining and enhancing customer experience.

Why Join Us?

This is an opportunity to make a real impact within a growing and forward thinking travel business. You'll be able to help influence our customer contact strategy, drive meaningful change and introduce innovative solutions that improve both customer experience and commercial performance.

If you're passionate about leading people, delivering commercial results and embracing technology to transform customer operations, we'd love to hear from you.

If you feel you have the relevant experience attributes and hunger for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at [email protected]

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Referral programme

Work Location: In person

Quick apply

Refine Your Search

centre head jobs in cheltenham, gls

Head of Contact Centre Sales and Customer Experience

Sous Chef

Travel Sales Consultant

Branch Merchandising Admin

Communications Coordinator

Head of Branch Support

Retail Assistant

Deputy Head of Healthcare

Head of Digital Health, Band 8c

Head of Technical Operations & Infrastructure, Band 8c

Area Manager Southwest

Head of Planning

Duty Manager

English Teacher

Head of Corporate Psychology

Deputy Head of Analytics & Digital Business Function, Band 8c

Head of Service - Gloucestershire - Permanent - Full Time

Helpdesk Team Manager

Legal Support Manager

Head of Digital Programmes, Band 8c

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