Complaints manager Work, Jobs in Cheltenham, Gls (with Salaries)

Soft Services Manager
Emcor —Cheltenham
- Up to £45,000 a year
- Full-time
- No degree
- Travel
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Empty Homes Manager
Bromford —Tewkesbury
- £48,317.17 a year
- Overtime
- Hybrid work
- Maintenance
- Travel
- Leadership
- Annual leave
- Employee discount
Prison Offender Manager - Non-operational - Full Time
Ministry of Justice —Wotton-under-Edge
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
10d
Senior Service Advisor / Assistant Manager
Gotherington Cross Garage Ltd —Cheltenham
- From £30,000 a year
- Full-time
- Maintenance
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
6h
Prison Offender Manager - Non-operational - Part time
Ministry of Justice —Wotton-under-Edge
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Case management
- Annual leave
10d
Contract Manager
Mears Group —Evesham
- Up to £48,526 a year
- Full-time
- Management
- Contracts
- Annual leave
- Employee discount
1d
Sales Advisor(s) - P/T Cheltenham Showroom
Just Fabrics Ltd —Cheltenham
- From £12.71 an hour
- Part-time
- Sales
- Microsoft Office
- In-person
- Employee discount
- Sick pay
Quick apply
Operations Manager
Malvern Town Council —Malvern
- £48,226 - £51,356 a year
- Weekend availability
- Management
- In-person
- Sick pay
Quick apply
5d
Compliance Analyst (Client Outcomes)
Attivo Group —Cheltenham
- £32,500 a year
- Full-time
- Hybrid work
- Customer service
- Maths
- Continuous improvement
Quick apply
Programmes Facilitator - Gloucester (South West)
HM Prison & Probation Service —Gloucester
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
Facilities and Compliance Officer
Forestry Commission —Kingscote
- £33,854 a year
- Full-time
- AutoCAD
- Microsoft Office
- Presentation skills
3h
Customer Liaison Officer
Mears Group —Evesham
- Up to £30,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee discount
Shift Manager
Five Guys UK —Cheltenham
- Up to £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
Commercial Debt Strategic Advisor
Ecotricity —Stroud
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Store Manager - Cheltenham
DERTOUR UK —Cheltenham
- £35,643 a year
- Weekend availability
- Sales
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operational Support Grade - HMP Leyhill (Prison Support Role)
Ministry of Justice —Gloucester
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
4d
Land Rights and Consents Specialist
National Grid Electricity Distribution —Gloucester
- £55,835 a year
- Negotiation
- Free parking
- Annual leave
Quick apply
Restaurant Manager
Savoy —Cheltenham
- From £48,000 a year
- Full-time
- Serving
- Hospitality
- Culinary experience
Quick apply
11d
Retail Operations Manager
J&S Food Services Limited TA Chicago Pizza —Worcester
- £37,000 - £43,000 a year
- Full-time
- Bilingual
- Management
- Sales
- Referral programme
Quick apply
23h
Senior Compliance Executive
PoloWorks —Cheltenham
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d

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Soft Services Manager

Emcor -
Cheltenham

Quick apply

Job details

Permanent | Full-time
Up to £45,000 a year

Benefits

Cycle to work scheme
Discounted gym membership
Employee assistance programme
Paid volunteer time
Referral programme

Qualifications

Facilities management
Leadership
Communication skills
ESG

Full job description

Role overview

Location: Cheltenham with national travel

Salary: Up to £45,000 + Car Allowance

Working Hours: Monday to Friday 0800 to 1700

Benefits: Car Allowance, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview:

As the Soft Services Manager you will be responsible for the effective management, delivery, and continuous improvement of all soft facilities management services across several sites in England. This includes services such as cleaning, catering, reception, waste management, landscaping, pest control, and other non-technical support services to ensure a safe, clean, and welcoming environment for our client.

About the role

What you will do:

Service Delivery

To lead, manage and oversee all soft FM service delivery including cleaning, catering, reception, porterage, waste management, grounds maintenance, and pest control.
Ensure services are delivered in line with service level agreements (SLAs) and key performance indicators (KPIs).
Maintain high standards of cleanliness, hygiene, and presentation across all facilities.
Develop site specific Soft Service PPM programme.
Conduct regular site inspections and audits across all sites to ensure service quality and compliance.
Ensure any tools and equipment are used and maintained in accordance with manufacturer guidelines.

Contract & Supplier Management

Manage third-party Supply Chain Partners.
Monitor supplier performance against contractual obligations.
Lead supplier review meetings and performance evaluations.
Support procurement activities including specifying, tendering and contract negotiations.
Contribute to an effective innovative continuous improvement programme for key business elements e.g. services offered, products supplied, existing systems etc.

Team Leadership

Lead, manage, supervise, and support on-site soft services teams, across multiple sites.
Develop training and development for staff, ensuring that colleagues are fully competent and trained to undertake multiple tasks.
Support site FM teams with performance reviews, development and succession planning for cleaning and catering colleagues.
Support site FM teams to ensure appropriate staffing levels are maintained.
Promote a positive team culture and high levels of employee engagement.

Health & Safety Compliance

Ensure compliance with UK Health & Safety legislation and company policies.
Conduct risk assessments and ensure safe working practices.
Manage incident reporting and investigation where required.
Support compliance with regulations such as those set by the
Health and Safety Executive (HSE).

Budget & Financial Management

Support site FM teams to manage budgets related to soft services and subcontractor costs.
Monitor operational costs and identify opportunities for cost efficiencies.

Customer & Stakeholder Management

Act as the main point of contact for site FM teams and client stakeholders regarding delivery of soft services.
Manage service requests, complaints, and feedback effectively.
Conduct regular client stakeholder meetings and service reviews.

Sustainability & Environmental Management

Promote sustainable practices such as recycling and waste reduction.
Monitor environmental performance and support ESG initiatives.

Who you will be:

Experience in Facilities Management or Soft Services Management, ideally within the defence sector.
Strong subcontractor and supplier management experience.
Knowledge of UK health and safety legislation.
Experience managing teams in a multi-site and multi-service environment.
Strong organisational and problem-solving skills.
Excellent communication and stakeholder management skills.
Ability to obtain and maintain National Security Clearance

Qualifications

Degree or equivalent experience in Facilities Management, Business, or related field (preferred).
Professional membership with organisations such as IWFM and/or BICSc is advantageous.
Ideally with IOSH or NEBOSH health & safety qualification.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

EMCOR UK benefits

25 Days holidays + Bank holidays
Holiday Buy Scheme - up to 5 days a year
Industry leading Maternity & Paternity Policies
Refer a Friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive Learning & Development opportunities, including opportunities for progression.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Bike To Work Scheme
Paid volunteering and charity days
Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

Quick apply

Refine Your Search

complaints manager jobs in cheltenham, gls

Soft Services Manager

Empty Homes Manager

Prison Offender Manager - Non-operational - Full Time

Senior Service Advisor / Assistant Manager

Prison Offender Manager - Non-operational - Part time

Contract Manager

Sales Advisor(s) - P/T Cheltenham Showroom

Operations Manager

Compliance Analyst (Client Outcomes)

Programmes Facilitator - Gloucester (South West)

Facilities and Compliance Officer

Customer Liaison Officer

Shift Manager

Commercial Debt Strategic Advisor

Store Manager - Cheltenham

Operational Support Grade - HMP Leyhill (Prison Support Role)

Land Rights and Consents Specialist

Restaurant Manager

Retail Operations Manager

Senior Compliance Executive

I want to receive the latest job alerts for complaints manager in cheltenham, gls

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