Cleevelands Medical Centre is a high-performing general practice and has an exciting opportunity for a Patient Advisor to join our thriving practice and be part of our friendly and motivated team. We currently have 2part-time positions available, hours to be agreed. This post is a permanent position and will suit people who are looking to work in Primary Care as part of the wider NHS.
Patient Advisors have an important and varied role which can be seen in the job description but includes:
- Issuing repeat and acute prescriptions
- Managing prescription enquiries
- Guiding patients to the most appropriate service, which may not always be a doctor
- Helping patients navigate wider NHS services
- Responding to requests from doctors to provide information to patients
- General enquiries
- Being a first point of contact for patients andjust being able to listen can be a huge help for many.
- Managing documentation in and out of the practice
- Adhering to all principles of patient confidentially and the Caldicott Guidelines
The Administration Team works very closely with the clinical team, providing the best possible service in the Bishops Cleeve and North Cheltenham Area. The practice has approximately11,200 patients.
We are looking for people who have the following skills:
- Confident communication skills both in person and on the phone
- Enthusiasm, motivated and with a robust sense of humour
- Ability to work as part of team and help develop ideas and improvements in how we work
- Confidence in using a computer
It will be highly desirable to have some knowledge of the following IT packages:
- Outlook
- Word
- Excel
- Web based programmes
We use SystmOne one of the key Primary Care / GP Practice patient systems, but full training can be provided.
If you would like to know more or want to arrange an informal visit, please call and speak to Charlie Coney on the number in the contact details anytime Monday to Thursday after 10.00 to find out more about the opportunity.
To apply directly, please send a covering letter explaining why you would like the role, along with a copy of your CV by clicking on Apply Now.
Closing date for applications is Wednesday 15th July 2026. However, we may bring this forward depending on the level of interest.
- Working pattern would be on a rolling rota, this can be discussed at interview
- 25 days a year annual leave plus Bank Holidays, subject to pro-rated for part time positions
- Free onsite car parking
- Team social events
- NHS discounts scheme
- Paid breaks
- Uniform provided
Cleevelands Medical Centre is committed to being a green practice; we engage with the Green Impact for Health toolkit to improve our sustainability.
We are an equal opportunities employer who ensures that staff understand how to positively promote diversity and equality in their execution of work activities and by their own attitudes and behaviour. We aim to design and implement policies and procedures that meet the diverse needs of our service and workforce, ensuring that none are placed at a disadvantage over others, in accordance with the Equality Act 2010.
We look forward to receiving your application.
Job Description
Job title: Patient Advisor
Responsible to: Charlie Coney (Lead Patient Advisor)
Accountable to: GP Partners and Practice Manager
Job Summary
Undertake a wide range of administrative and reception duties and provide general support to the
multidisciplinary team. Duties to include, greeting and directing patients, dealing with phone enquiries,
making appointments, handling prescription requests and assisting patients as required.
Main duties and responsibilities
Providing an efficient and friendly reception service for all patients and visitors to our surgery
Providing accurate, efficient and effective administrative support to doctors and other members of the clinical team at our surgery
Making appointments, dealing with telephone enquiries and processing online enquiries
Specific duties
Reception
Dealing with all general enquiries and making appointments for patients
Taking messages and passing the information on to the intended recipient
Monitoring patient appointments and keeping patients informed of any delays
Advising patients about different practice procedures (e.g. registering as a new patient and ordering prescriptions)
Keeping reception area clean and tidy
Receiving clinical samples from patients
Receiving payments for private fees, issuing receipts
Opening and closing the Practice and setting the alarms when required
Repeat Prescriptions
Preparing repeat prescriptions for GPs to sign and issue through Electronic Prescribing System
Dealing with prescription enquiries from patients and pharmacists
Filing prescriptions ready for collection
Administration
Providing general administrative support to the clinical team
Undertaking a wide range of administrative duties including processing mail, e-mails, word processing and photocopying
Processing patient requests received through Anima online triage
Scanning and linking consultant letters and test results to patient records
Booking appointments for patient recalls and updating the patient records appropriately
Ensuring correspondence, reports and results are filed appropriately
Arranging emergency and urgent patient transport when requested by a GP
Other requirements of the post
Feedback any relevant patient related information to Nurses or Doctors
Work as an effective team member with all administrative and clinical colleagues at the Practice
Follow all practice policies, procedures and protocols including those in the staff handbook
Contribute to the development and improvement of patient services
Attend meetings with other clinical and administrative colleagues
Maintain a good relationship with patients, relatives, carers, other health and social care colleagues and voluntary organisations
Respect privacy, dignity, needs and beliefs of patients and carers
Act in a way which is welcoming to the individual, which is non-judgemental and respectful of their circumstances, feelings and rights
Provide cover for colleagues who are absent from work due to sickness or holidays
Education and development
Participate in any training and development activities arranged by the Practice
Complete mandatory e-learning training
Participate in an annual performance review
Maintain an awareness of all practice policies and procedures.
Confidentiality
Maintain confidentiality relating to patients, staff, visitors and general practice business
Uphold the Caldicott Report Principles with respect to the confidentiality of patient identifiable information
Comply fully with the Data Protection Act 1988 and General Data Protection Regulations 2018
Health and Safety
Be aware of an employee’s responsibilities under the Health and Safety at Work Act (1974)
Take care of your own health and safety, and not interfere with or misuse, anything provided for your health and safety or welfare
Cooperate with employers to ensure compliance with health and safety requirements
Report all non-clinical and clinical accidents or incidents promptly and when requested, co- operate with any investigations undertaken
Security
Remain vigilant at all times and report any suspicious activity to your line manager
Keep surgery keys and fobs safe
Not sharing door access codes or alarm codes
Ensuring that all external doors and windows are closed and setting the intruder alarm if you are
the last person to leave the building
Equality, Diversity and Inclusion (EDI)
Demonstrate a positive attitude towards EDI and not discriminate against patients, their families or colleagues on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
