Property management specialist Work, Jobs in Cheltenham, Gls (with Salaries)

Customer Service Manager
AmTrust International —Bishops Cleeve
- £45,000 - £60,000 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
4d
Customer Resolutions Adviser - Worcester
Foxtons —Worcester
- £26,000 - £28,000 a year
- Customer service
- Organisational skills
- IT
- Annual leave
- Sick pay
Quick apply
Senior Development Executive - New Business
Benefact Group —Cheltenham
- Full-time
- Management
- Communication skills
- Annual leave
- Sick pay
9d
P3M Specialist - Secure Government Sector
Turner & Townsend —Cheltenham
- Full-time
- Hybrid work
Quick apply
Claims Specialist
AmTrust International —Bishops Cleeve
- £26,000 - £30,000 a year
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Gym membership
Operations Manager
Malvern Town Council —Malvern
- £48,226 - £51,356 a year
- Weekend availability
- Management
- In-person
- Sick pay
Quick apply
12d
Property Manager
Abbey college in Malvern —Malvern
- £28,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Annual leave
Quick apply
Fire Safety Consultant
The Building Safety Consultancy —Malvern
- £35,000 - £45,000 a year
- Full-time
- Bachelor's degree
- Travel
- Construction experience
Quick apply
PMO Specialist - Cleared Government & Defence Sector
Turner & Townsend —Cheltenham
- Full-time
- Hybrid work
Quick apply
Scheduler
Celnor —Cheltenham
- £26,589 - £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee discount
- Gym membership
Quick apply
4h
Facilities and Compliance Officer
Forestry Commission —Kingscote
- £33,854 a year
- Full-time
- AutoCAD
- Microsoft Office
- Presentation skills
7d
Sales Administrator
Celnor —Cheltenham
- £26,500 - £28,500 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
Account Manager
Haymarket Media Group —Gloucester
- £32,000 - £38,000 a year
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Flexible schedule
10d
Marketing Lead
Cotswold Energy Group —Stonehouse
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Social media management
Quick apply
Maintenance Technician
ALPHABET RESOURCES LTD —Cheltenham
- £30,000 - £40,000 a year
- Carpentry
- Maintenance
- Plumbing
Quick apply
11d
Window & Door Surveyor
Q B D Ltd —Cheltenham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Driving
- Organisational skills
Quick apply
Guest Sales Specialist
Hiddenwell - Head Office —Moreton-In-Marsh
- £27,500 - £37,100 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Product and Delivery Manager - Secure Government
Turner & Townsend —Cheltenham
- Full-time
- Hybrid work
Quick apply
Account Executive
Benefact Group —Gloucester
- Up to £55,000 a year
- Full-time
- Hybrid work
- Annual leave
- Sick pay
Quick apply
Caretaker
Bellrock Property and Facilities Management —Worcester
- £25,000 a year
- Hybrid work
- IT
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply

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Customer Service Manager

AmTrust International -
Bishops Cleeve

Apply Now

Job details

Full-time
£45,000 - £60,000 a year
4 days ago

Benefits

Cycle to work scheme
Company pension
Tech scheme
Employee assistance programme
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Analysis skills
Leadership
Communication skills
A Level
Negotiation
Time management

Full job description

Applications are considered on a rolling basis Bishops Cleeve Hybrid Yearly salary: £45,000 - £60,000

Customer Service Manager – Structural Warranty Claims

Cheltenham | Full Time

Join a Team That Makes a Difference

Position Overview

Marley Risk Consultants Ltd are chartered Loss Adjusters, servicing the needs of the Property Latent Defects Insurance market across the UK. Established in 2013, we have offices in Cheltenham, Shrewsbury and London and are going through a period of growth to meet the needs of our expanding client base.

We are looking for an ambitious Customer Service Manager to lead the delivery of excellent customer service across the organisation, ensuring customers and stakeholders receive a professional, responsive and consistent service at all times.

Initially, the role will work closely with our Customer Experience team, providing support with customer escalations and service improvement initiatives. Over time, the role will assume increasing responsibility for our Dispute Resolution activities, ultimately taking ownership of the Dispute Services function.

The successful candidate will work collaboratively across the business to identify opportunities for continuous improvement, enhance customer journey and ensure customer feedback, complaints and disputes are managed fairly, effectively and in accordance with relevant policies, procedures and industry requirements.

Essential Job Functions

Lead the day-to-day operation of the Customer Services Team, ensuring a consistently high level of customer support.
Support the management of customer complaints and escalated customer issues.
Assist in the delivery and ongoing development of Dispute Resolution and ADR services.
Facilitate effective communication between customers, business leaders and other stakeholders to help achieve positive outcomes.
Monitor service performance and customer satisfaction, identifying trends and opportunities for improvement.
Analyse customer feedback, complaints and dispute data to support decision making and service enhancement.
Develop and maintain customer service and dispute resolution processes, procedures and guidance.
Build and maintain effective relationships with customers, partners, regulators and industry bodies.
Support continuous improvement initiatives across customer services and dispute resolution activities.

Key Responsibilities

Manage and develop team members through effective coaching, support and performance management.
Act as an escalation point for complex customer enquiries.
Ensure customer cases are managed in accordance with company policies, procedures and service standards.
Maintain high levels of quality, consistency and professionalism across all customer interactions.
Support the Customer Experience Team in investigating, resolving and reporting on customer complaints.
Contributes to the successful delivery of mediation and dispute resolution services, ensuring impartiality and fairness throughout the process.
Ensure accurate maintenance of records, case documentation and management information.
Work collaboratively with internal departments to enhance customer journey
Develop and implement improvements to customer journeys and service standards.
Ensure compliance with relevant consumer legislation, regulatory requirements and industry standards.
Support the development of quality frameworks, policies, procedures and terms and conditions.
Take ownership of projects, initiatives or functional responsibilities as delegated by senior management.
Initiate the development of the Dispute Resolution function and associated stakeholder relationships.

Qualifications, Experience, Competence

Experience

Educated to A-Level standard or equivalent.
Strong team development through coaching and driven leadership
Experience managing end-to-end dispute resolution processes, investigating complex complaints and escalated cases, analysing evidence, and facilitating successful outcomes for all parties.
Skilled in negotiation, mediation, stakeholder management, and regulatory compliance, with a proven ability to resolve conflicts efficiently while maintaining high standards of customer service and organisational integrity."

Functional/Technical Competencies

Passionate people leader
Conflict resolution and mediation skills
Strong investigation and analytical abilities
Excellent verbal and written communication
Negotiation and influencing skills
Attention to detail
Problem-solving and decision-making
Emotional intelligence and empathy
Ability to remain impartial and objective
Organisational and time-management skills
Knowledge of relevant legislation and regulatory requirements

What You'll Receive

Enhanced company pension
Discretionary company bonus scheme
Cycle to work scheme
Tech scheme
Life insurance (following successful completion of probationary period)
Private medical insurance (following successful completion of probationary period)
Flexible working
Employee assistance programme
Pure gym membership

Our Values

Everything we do is guided by our core values:
Integrity

We do the right thing, even when it's not the easiest option. We make fair, balanced decisions and always put customers at the centre of our thinking.

Expertise

We are specialists in our field. We continually learn, develop and share knowledge to deliver exceptional outcomes for customers and colleagues.

Empowerment

We trust our people to take ownership, make decisions and contribute ideas that improve the way we work.

Supportive

We work together, support one another and recognise that great outcomes are achieved through teamwork and collaboration.

Dynamic

We embrace change, innovation and new ways of working to continuously improve the customer experience.

Authentic

We are genuine, transparent and respectful in every interaction, building trust with customers, colleagues and stakeholders.

Support for your Continuing Career

Enhanced Maternity and Paternity leave

Free Gym Membership

ABOUT THE COMPANY

At Marley Risk Consultants, we are proud to be a market leader in latent defect insurance claims management. Since our founding in 2013, we’ve built a reputation for excellence, integrity, and innovation in the insurance and construction sectors. Our team is trusted by major insurers to deliver expert, efficient, and fair claims solutions that protect both property and peace of mind.

We believe our people are our greatest asset. That’s why we foster a collaborative, supportive, and forward-thinking work environment where every team member is empowered to grow, contribute, and makearealimpact. Whether you're an experienced professional or just starting your career, you'll find opportunities to develop your skills, take on meaningful challenges, and be part of a company that values your voice.

Daisy Clover | Contact Person

Send e-mail

Apply Now

Refine Your Search

property management specialist jobs in cheltenham, gls

Customer Service Manager

Customer Resolutions Adviser - Worcester

Senior Development Executive - New Business

P3M Specialist - Secure Government Sector

Claims Specialist

Operations Manager

Property Manager

Fire Safety Consultant

PMO Specialist - Cleared Government & Defence Sector

Scheduler

Facilities and Compliance Officer

Sales Administrator

Account Manager

Marketing Lead

Maintenance Technician

Window & Door Surveyor

Guest Sales Specialist

Product and Delivery Manager - Secure Government

Account Executive

Caretaker

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