Customer service manager Work, Jobs in Chepstow, Mon (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
4d
Store Manager
Toolstation —Chepstow
- £31,459.09 a year
- Full-time
- Leadership
- Employee discount
9d
Part-time Customer Service Manager
International Workplace Group plc —Lydney
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
4d
Customer Service Manager (Maternity Cover, Fixed Term)
Hello Bio Ltd —Bristol
- £32,000 - £37,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Flexitime
Quick apply
1h
Customer Experience Manager- Gloucester
Baylis Vauxhall —Gloucester
- Up to £40,000 a year
- Full-time
- Customer service
- Front desk
- In-person
- Annual leave
- Employee discount
Quick apply
7d
Business Development Manager (BDM) - Cardiff - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Cardiff
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Deputy Head of Venues - Events
Cardiff Students Union —Cardiff
- From £42,939 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Employee discount
- Life insurance
Quick apply
2d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Avonmouth
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Service Delivery Manager
Connells Group —Blackwood
- Customer service
- Continuous improvement
- IT
- Free parking
Quick apply
4d
Office Manager
BRISTOL PHONES & TECH SPECIALISTS LIMITED —Bristol
- £41,700 - £42,000 a year
- Full-time
- Customer service
- Administrative experience
- Supervising experience
Quick apply
2d
Building Manager Large Multi Let Office
Davlea Estates Limited —Bristol
- Up to £50,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Sick pay
Quick apply
14d
Customer Service Team Leader
Ayvens —Bristol
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
7d
Library Enquiry Services Manager - HEO
Welsh Assembly Government Communication Centre Home —Cardiff
- £37,111 - £45,378 a year
- Full-time
- Travel
- Computer networking
7d
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Cider Maker & Operations Manager
Branch Cider —Bristol
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Bar
- Quality control
- Mechanical knowledge
- Free parking
- Flexitime
Quick apply
L'Oréal Luxe Multi-Brand Assistant Manager, John Lewis Cardiff (37.5 Hours)
l'Oréal —Cardiff
- Full-time
- Management
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
14d
Trading Manager Opportunities
Morrisons —Bristol
- Hospitality
- Team management
- Employee discount
Quick apply
Customer Service Manager - Caerphilly
Morrisons —Caerphilly
- Hospitality
- Team management
- Employee discount
Quick apply
Software Customer Service Manager
Oxford Instruments plc —Bristol
- Azure
- Schematics
- Sales
- Annual leave
Business Development Manager (BDM) - Newport- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Newport
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply

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customer service manager jobs near chepstow, mon

Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent
4 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
B2B
SaaS
Communication skills

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis (e.g. CSAT, NPS, FCR), supporting reporting and decision-making
Collaborate with Product, Engineering and Operations to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
Strong communication skills, with the ability to engage effectively across teams
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

customer service manager jobs in chepstow, mon

Customer Experience Manager

Store Manager

Part-time Customer Service Manager

Customer Service Manager (Maternity Cover, Fixed Term)

Customer Experience Manager- Gloucester

Business Development Manager (BDM) - Cardiff - Circa 41k Package - 53k OTE Uncapped

Deputy Head of Venues - Events

Area Manager, Customer Fulfillment

Service Delivery Manager

Office Manager

Building Manager Large Multi Let Office

Customer Service Team Leader

Library Enquiry Services Manager - HEO

Manager of Dedicated Implementations - EMEA

Cider Maker & Operations Manager

L'Oréal Luxe Multi-Brand Assistant Manager, John Lewis Cardiff (37.5 Hours)

Trading Manager Opportunities

Customer Service Manager - Caerphilly

Software Customer Service Manager

Business Development Manager (BDM) - Newport- Circa 41k Package- 53k OTE Uncapped

I want to receive the latest job alerts for customer service manager in chepstow, mon

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