Tour guide Work, Jobs in Chertsey, Sry (with Salaries)

Tour Guide - London Expert
The View from The Shard —London
- £31,500 a year
- Temporary
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
9d
Tour Guide
Spirit Infused Marketing —London
- £13 - £15 an hour
- Part-time
- Customer service
- English
- Organisational skills
Quick apply
Heritage Assistant
Surrey County Council —Woking
- £19,994.80 - £30,581.00 a year
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
12d
Cotswolds Tour Guide
Royal Class Transport —London
- From £13 an hour
- Part-time
- In-person
- Communication skills
- Free parking
Quick apply
AIRPORT DUTY OFFICER - LONDON
Gulf Air —London
Tour Host / Experience Provider (Natura Tours - CBD / Hemp & Medical cannabis experiences)
Natura Tours —London
- £25 - £80 an hour
- Part-time
- Remote
- Flexible schedule
Quick apply
14d
Duty Manager
Nuffield Health —West Byfleet
- £27,248 a year
- Part-time
- Communication skills
- Employee discount
- Gym membership
Quick apply
Tour Managers
Saga —London
- Remote
- Presentation skills
- Travel
- IT
Quick apply
12h
The House Magazine’s Lord Cormack Fellowship
Total Politics Group —London
- £14.80 an hour
- Hybrid work
Quick apply
12d
Resort Host - Europe
Saga —London
- Remote
- Public speaking
- Hotel
- Guest services
Quick apply
Travel Consultant
Saga —Crawley
- £26,227.50 a year
- Full-time
- Sales
- IT
- Communication skills
- Employee discount
Quick apply
7d
Sr. Director, Hotels & Resorts
Virtuoso, Ltd. —London
- £170,000 - £185,000 a year
- Full-time
- Remote
- Hospitality
- Marketing
- Microsoft Office
Personal Assistant - 12 month fixed term contract
GB Railfreight —London
- £25 an hour
- Weekend availability
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee discount
1d
Student Recruitment Representative
Gemological Institute of America —London
- Full-time
Product Manager - Digital Imaging
Sony Europe BV, United Kingdom —Weybridge
- Full-time
- English
- Analysis skills
- Presentation skills
Donor Carer
NHS Blood and Transplant —Woodley
- £25,760 - £27,476 a year
- 8 hour shift
- Hospitality
- Customer service
- Annual leave
- Employee assistance programme
7h
Operations & Client Relations Executive
Tour Partner Group —London
- Overtime
- Hybrid work
- Microsoft Office
- Organisational skills
- Computer skills
- Employee discount
- Gym membership
Quick apply
LRS - Floor Concierge
Lexington Catering —London
- £33,932.06 a year
- Full-time
- Hospitality
- Customer service
- Communication skills
Quick apply
Host
Hard Rock Cafe London United Kingdom —London
Quick apply
Sustainability Capability Manager
UKGBC Limited —London
- £44,000 - £48,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Microsoft Office
7d

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Tour Guide - London Expert

The View from The Shard -
London

Quick apply

Job details

Temporary
£31,500 a year
9 days ago

Benefits

Employee assistance programme
Employee discount

Qualifications

Hospitality
Sales
Customer service
Adobe Captivate
English
First Aid Certification
Communication skills

Full job description

JOB DESCRIPTION

Job Title: London Expert- The View from The Shard

Contract: The role is offered on a temporary basis for a minimum duration of three months.

Hours: 42.5 hours per week, worked on a roster pattern that includes weekends, Bank Holidays and evenings. Late‑night and early‑morning shifts may also be required to support events.

Reports to: Assistant Guest Experience Manager

Salary: Up to £31,500 per annum (pro-rated)

THE PERKS

33 days Holiday (pro-rated)
Complimentary tickets to The View and 40% staff discount
Employee Assistance Programme

ROLE PURPOSE

As one of the faces our guests remember long after their visit, you’ll help create unforgettable experiences at the top of the Shard. You’ll bring London to life - delighting visitors, sparking curiosity and creating lasting memories. Working as part of an energetic team, you’ll engage guests through your knowledge and storytelling, sharing fascinating facts and iconic stories that leave every guest smiling and inspired.

WHO WE ARE LOOKING FOR

We’re looking for someone who makes a lasting impression and thrives on creating memorable experiences. You bring energy, confidence and enjoy connecting with people from around the world.

You have an exceptional knowledge of London - its secrets, history, landmarks, culture, the Royal Family (of course), and love bringing these stories to life in an engaging way. With a positive attitude and welcoming approach, you make every interaction count and help create an exceptional guest experience.

TO APPLY

We’d love to see your energy and passion for London! Send us a short video audition (2–3 minutes) introducing yourself and sharing what you love most about London. Send your CV along with an audition video to [email protected] by 28 June 2026.

KEY RESPONSIBILITIES

Guest Experience

Greet and welcome guests, creating a positive first impression; able to work outdoors for extended periods in all weather conditions
Proactively share your knowledge of London with guests, including interesting facts, history and stories
Create and develop unique guided tours, delivering engaging experiences to guests
Deliver guided tour and London knowledge training to staff members
Keep your knowledge of London up to date
Provide premium-quality customer service and guest engagement
Seek every opportunity to interact with guests, ensuring expectations are exceeded
Engage and entertain all guests, whether individuals, couples, or small and large groups, ensuring a consistently positive and memorable experience
Be knowledgeable about our products, offers and ticket types, providing accurate information to guests
Captivate a diverse audience, ensuring each experience is unique and memorable
Demonstrate a positive presence by remaining alert and approachable, presenting yourself to the highest standards
Keep up to date with brand guidelines and adapt to our brand personality
Conduct site visits and independent research, applying new insights to enhance guided tours and support marketing initiatives
Wear mascot costumes and uniforms during activations, ensuring all guidelines are followed at all times

Operational

Set up entrance areas and manage guest queues to ensure a smooth, welcoming and efficient arrival experience
Ensure the attraction is consistently maintained to the highest presentation standards, taking ownership of your areas of responsibility
Use initiative to resolve guest enquiries or issues, escalating to the Duty Manager where required
Actively participate in regular meetings and briefings with managers and colleagues
Use telephones, radios, computers and other technology as required to carry out duties
Achieve individual and team KPIs set by the management team
Support the Duty Manager by handling radio calls and coordinating staff allocations to ensure smooth operations
Provide support to other departments within the attraction as required

Health & Safety

Undertake Health, Safety and Fire responsibilities, including acting as Fire Marshal when required
Ensure compliance with Shard Health and Safety procedures
Report all breaches of safety regulations, incidents or near misses promptly to the management team
Help maintain building security, including observation and first response to incidents
Undertake queue management responsibilities and follow evacuation procedures to ensure the safety of guests and staff

KEY SKILLS & EXPERIENCE

Extensive knowledge of London, without reliance on reference materials
An enthusiastic and engaging, theatrical style that builds excitement and anticipation
Experience in driving sales and achieving targets
Exemplary personal presentation standards
Experience working in a premium attraction or hospitality environment
Ability to proactively engage and connect with guests and colleagues
Excellent communication, customer service and influencing skills, with the ability to communicate clearly and confidently in English to diverse audiences
A strong commitment to customer service, with a proactive approach to guest needs
Self-motivated, with the ability to work effectively both independently and as part of a team
An awareness of equality, diversity and inclusion and a commitment to creating an inclusive environment for all guests

Desirable:

Understanding of good health and safety management practices
Ability to build effective relationships with stakeholders
Ability to communicate in a second language
A current First Aid qualification

Pay: £31,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

tour guide jobs in chertsey, sry

Tour Guide - London Expert

Tour Guide

Heritage Assistant

Cotswolds Tour Guide

AIRPORT DUTY OFFICER - LONDON

Tour Host / Experience Provider (Natura Tours - CBD / Hemp & Medical cannabis experiences)

Duty Manager

Tour Managers

The House Magazine’s Lord Cormack Fellowship

Resort Host - Europe

Travel Consultant

Sr. Director, Hotels & Resorts

Personal Assistant - 12 month fixed term contract

Student Recruitment Representative

Product Manager - Digital Imaging

Donor Carer

Operations & Client Relations Executive

LRS - Floor Concierge

Host

Sustainability Capability Manager

I want to receive the latest job alerts for tour guide in chertsey, sry

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