Removal Company Surveyor – Job Description
We are looking for a professional, reliable, and experienced Removal Surveyor to join our team and help customers plan their move from start to finish.
The Surveyor will be responsible for visiting customers at their homes or businesses, assessing the move requirements, accurately recording the items to be moved, identifying any potential challenges, and preparing professional and accurate quotations.
This is a customer-facing and commercially important role, so we are looking for someone who is confident, organised, detail-oriented, and excellent at building trust with customers.
Key Responsibilities
- Carry out professional home and business removal surveys.
- Visit customers at their property and assess the full scope of the move.
- Complete detailed inventories of furniture, personal belongings, equipment, and other items requiring removal.
- Accurately assess the volume of goods and the resources required for the move.
- Identify items requiring specialist handling, packing, dismantling, protection, or additional care.
- Assess access at both collection and delivery addresses.
- Identify potential issues such as:
- Narrow roads or restricted access.
- Parking restrictions.
- Stairs and difficult access.
- Lifts and unusual access requirements.
- Long carries.
- Restricted delivery locations.
- Fragile or valuable items.
- Large or awkward furniture.
- Items requiring dismantling or reassembly.
- Packing requirements.
- Storage requirements.
- Take accurate measurements and photographs where required.
- Identify any potential risks or complications before the moving day.
- Prepare accurate and commercially viable quotations.
- Explain the quotation and proposed removal service clearly to customers.
- Answer customer questions and provide professional advice throughout the quotation process.
- Follow up quotations and enquiries professionally.
- Build strong relationships with customers and convert enquiries into confirmed bookings.
- Communicate clearly with the operations and removals teams.
- Ensure all relevant information is accurately passed to the moving team before the job.
- Maintain accurate records of surveys, quotations, customer requirements, and follow-ups.
- Ensure customers understand what is included and excluded from their quotation.
- Identify opportunities for additional services such as packing, storage, dismantling/reassembly, and specialist removals.
- Represent the company professionally at all times.
Customer Service
The Surveyor will often be one of the first people from the company that a customer meets in person, so professionalism and presentation are extremely important.
You will be expected to:
- Make customers feel comfortable and confident in the company.
- Listen carefully to the customer's requirements.
- Explain the moving process clearly.
- Provide honest and realistic advice.
- Manage customer expectations.
- Be friendly, approachable, and professional.
- Deal calmly with questions and concerns.
- Build trust with customers.
- Always represent the company positively.
- Provide an excellent customer experience from the initial survey onwards.
Sales & Commercial Responsibilities
This is not simply a measuring and quoting position. The Surveyor plays an important role in winning business.
The successful candidate should be confident in:
- Converting surveys into confirmed bookings.
- Explaining the value of the company's services.
- Presenting quotations confidently.
- Handling customer objections.
- Negotiating professionally where appropriate.
- Identifying opportunities to increase the value of each booking.
- Selling additional services where genuinely beneficial to the customer.
- Following up quotations consistently.
- Understanding customer buying decisions.
- Asking for the business and closing the sale.
- Maintaining healthy margins while remaining competitive.
Accuracy & Attention to Detail
Accuracy is critical in this position.
A successful Surveyor must be able to:
- Accurately assess the quantity and volume of goods.
- Record inventories correctly.
- Identify potential access problems.
- Identify items requiring special handling.
- Assess packing requirements.
- Estimate the manpower and vehicle requirements accurately.
- Identify additional services that may be required.
- Provide realistic information to the operations team.
- Avoid costly surprises on moving day.
A good survey prevents problems before they happen.
Ideal Candidate
We are looking for someone who is:
- Experienced in the removals, logistics, moving, property, or related industry.
- Highly organised and detail-oriented.
- Confident dealing with customers in their homes.
- Professional and well presented.
- An excellent communicator.
- Commercially minded.
- Confident discussing prices and quotations.
- Comfortable with sales and negotiation.
- Persuasive without being overly aggressive.
- Reliable and dependable.
- Consistent with follow-ups.
- Able to work independently.
- Good at managing their own diary and appointments.
- Able to prioritise multiple customers and surveys.
- Honest and trustworthy.
- Calm under pressure.
- Practical and able to identify potential problems.
- Comfortable using technology, CRM systems, tablets, email, and quotation software.
- Able to work towards sales and conversion targets.
Experience & Skills
Desirable experience includes:
- Previous removal surveying experience.
- Experience working for a removal or relocation company.
- Logistics or transport experience.
- Property or estate agency experience.
- Customer-facing sales experience.
- Experience preparing quotations.
- Experience negotiating with customers.
- Knowledge of packing and removal processes.
- Knowledge of furniture dismantling and reassembly.
- Understanding of access and logistical planning.
A strong background in removals is highly desirable, but exceptional sales, customer service, organisational, and communication skills may also be considered.
Personal Qualities
We are looking for someone who takes genuine pride in their work.
The ideal person will be:
- Reliable – customers and the business can depend on you.
- Consistent – you follow the same high standards every day.
- Professional – you represent the company exceptionally well.
- Honest – you provide accurate information and never overpromise.
- Commercial – you understand the importance of winning profitable business.
- Persuasive – you can confidently communicate value and close opportunities.
- Detail-focused – you understand that small mistakes can create major problems on moving day.
- Proactive – you identify potential issues before they become problems.
- Loyal – you want to build a long-term relationship with the company.
- Hardworking – you are willing to put in the effort required to succeed.
- Customer-focused – you genuinely care about delivering a great customer experience.
- Solution-oriented – when something goes wrong, you look for a solution rather than an excuse.
What We Expect
The successful Surveyor will take full ownership of their surveys and customers.
We expect you to:
- Attend appointments on time.
- Be fully prepared for every survey.
- Provide accurate information.
- Produce professional quotations.
- Follow up consistently.
- Keep customers informed.
- Communicate effectively with the operations team.
- Maintain accurate records.
- Achieve agreed sales and conversion targets.
- Protect the company's reputation and margins.
- Continually look for ways to improve the customer experience and sales process.
Why Join Us?
This is an opportunity to join a growing removal company where the Surveyor plays a key role in both customer satisfaction and business growth.
You will have the opportunity to:
- Build strong relationships with customers.
- Develop your sales and commercial skills.
- Take ownership of your own customer pipeline.
- Make a direct impact on company revenue.
- Work with an experienced removals team.
- Develop a long-term career within the business.
The Bottom Line
We are looking for a high-quality Removal Surveyor who can combine technical accuracy with excellent sales and customer service skills.
You need to be someone who can walk into a customer's home, quickly understand their requirements, identify potential logistical issues, provide a professional quotation, build trust, answer questions, overcome objections, and ultimately win the business.
If you are organised, commercially driven, confident with customers, highly reliable, and take pride in doing things properly, we would like to hear from you.
Pay: £35,000.00-£45,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
