Control officer Work, Jobs in Cheshunt, Hrt (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Compliance Officer
CBCX Group Limited —London
- £70,000 - £120,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
Quick apply
Information Security Officer
BAM UK & Ireland —Hemel Hempstead
- Monday to Friday
- Bachelor's degree
- Travel
- Organisational skills
Business Operations Officer
Sanderson —London
- Full-time
- Organisational skills
- Communication skills
Quick apply
Safety & Compliance Officer
JMC Aviation —Stansted Airport
- £350 a day
- Monday to Friday
- Computer literacy
- Maintenance
- English
Financial Management Trainee
East Herts Council —Hertford
- £38,009 - £47,910 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Strategy Support Officer
Greater London Authority —London
- £52,305 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
1d
NILO National Project Officer
London Fire Brigade —London
- £43,636 - £49,961 a year
- Hybrid work
- Administrative experience
- Analysis skills
- Project management
- Employee discount
1d
Electrical Head of Operations
Fixatex Ltd —Hertford
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- Electrical experience
- Free parking
- Health & wellbeing programme
Quick apply
2d
Collections Storage Officer
Victoria and Albert Museum —London
- £30,000 a year
- Employee assistance programme
- Employee discount
4d
Trade Compliance Officer - Export Control/Compliance Compliance Officer
KELVIN HUGHES LIMITED —Enfield
- Presentation skills
- Bachelor's degree
- Business
Exams Administration & Compliance Officer
The E-Assessment Management Company (TEAMCo) —London
- £26,500 - £31,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
3d
Trainee Housing Enforcement Officer
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Presentation skills
- Negotiation
- Annual leave
- Flexitime
2d
Data Protection Officer (Part Time)
Monese —London
- Part-time
- Hybrid work
- Agile
Quick apply
8d
Antenatal and Newborn Screening Failsafe Officer
The Hillingdon Hospitals NHS Foundation Trust —Uxbridge
- £30,630 - £32,346 a year
- Part-time
11d
Income Collection Officer
Pinnacle Group —London
- £35,000 - £38,000 a year
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Documentation Officer
Victoria and Albert Museum —London
- £28,520 a year
- Employee assistance programme
- Employee discount
10d
Performance Officer
GRAHAM Group —London
- Monday to Friday
- Microsoft Office
- Project management
- Travel
23h
Digital Learning and IT Support Officer
Northchild Education (UK) Ltd —London
- £37,000 - £43,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- University
Quick apply
10d
Service Link Officer
Hertfordshire County Council —Stevenage
- £34,434 - £37,280 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
11d

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

control officer jobs in cheshunt, hrt

Contact Centre Officer (Headquarters, Chelmsford)

Compliance Officer

Information Security Officer

Business Operations Officer

Safety & Compliance Officer

Financial Management Trainee

Strategy Support Officer

NILO National Project Officer

Electrical Head of Operations

Collections Storage Officer

Trade Compliance Officer - Export Control/Compliance Compliance Officer

Exams Administration & Compliance Officer

Trainee Housing Enforcement Officer

Data Protection Officer (Part Time)

Antenatal and Newborn Screening Failsafe Officer

Income Collection Officer

Documentation Officer

Performance Officer

Digital Learning and IT Support Officer

Service Link Officer

I want to receive the latest job alerts for control officer in cheshunt, hrt

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